Provide oversight and continuous improvement of service management and operational processes across Managed Services.
Provide operational oversight of service management platforms supporting Managed Services to ensure effective utilization, reliability, and alignment with delivery processes.
Identify inefficiencies, bottlenecks, and handoff challenges impacting delivery velocity and customer outcomes.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to its clients. They employ more than 1,200 people all over the United States, and its culture embodies the spirit of a startup with the advantage of a scalable business where employees can grow their career.
Monitor cloud infrastructure and application health using observability tools; respond to alerts.
Perform Tier 1 incident triage, document findings, and escalate appropriately to Development or SRE teams.
Monitor and support CI/CD pipelines to ensure successful builds and deployments.
Lumin Digital empowers credit unions and banks by creating cutting-edge digital experiences. They are a trailblazer in digital banking solutions with a culture that fosters trust, respect, and boldness, encouraging team members to explore and experiment with new ideas.
Act as a senior escalation point for complex issues and provide expert technical guidance.
Partner with Engineering, Product, and Customer Success on initiatives that improve delivery quality.
Identify, design, and help deploy automation that improves efficiency, accuracy, and consistency across Operations.
Fixify aims to improve service delivery through automation and AI. They are looking for someone who enjoys deep technical problem-solving, mentoring others, and shaping how Fixify’s platform and AI capabilities evolve in real-world customer environments.
Leading internal operations and the office IT team.
Owning the internal systems and SaaS ecosystem.
Driving compliance and governance.
TrustYou is an AI-driven hospitality platform dedicated to transforming guest experiences. With a multicultural team of over 120 professionals working remotely across the globe, they help companies grow by achieving customer excellence, embracing an open feedback culture.
Own the strategy, execution, and continuous improvement of Filevine's site reliability and platform resilience.
Directly manage the prioritization for the teams responsible for keeping Filevine fast, stable, and available.
Drive measurable improvements in uptime, incident prevention, and release confidence across the platform.
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. They bring together data, documents, workflows, and teams into one unified platform and are ranked as one of the most innovative and fastest-growing technology companies in the country.
Lead, mentor, and grow the team of Platform Engineers.
Partner with Cybersecurity, Product, and Engineering teams.
Drive standards and frameworks for Infrastructure as Code.
Onebrief provides collaboration and AI-powered workflow software specifically for military staffs. The company aims to make staff faster, smarter, and more efficient. Founded in 2019, Onebrief's team spans veterans from all forces and global organizations, and technologists from leading-edge software companies.
Own IT support operations for hardware, software, and access requests.
Build scalable Automations and AI Workflows to streamline provisioning and requests.
Administer core SaaS tools and access management across the software stack.
Monarch is a personal finance platform designed to help make finances simple again. They are a fully remote team of do-ers led by experienced entrepreneurs, hyper-focused on building a product people love and continuously evolving based on user feedback.
Create a positive environment, demonstrating role model leadership to shape the team's culture.
Grow people in their technical expertise and career path, supporting learning opportunities.
Champion a culture of automation, continually seeking opportunities to eliminate toil and enable the team.
Mambu is a leading SaaS cloud banking platform that aims to revolutionize the fintech industry and make banking better for a billion people. They provide exciting career opportunities to shape the future of financial services.
Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals
Manage daily support operations, escalations, and SLAs for external client support
Improve service management, processes, automation, and first‑call resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries and a people-first culture.
Lead and mentor a team responsible for managing and maintaining the company's IT infrastructure.
Collaborate with cross-functional teams to define IT strategies, roadmaps, and solutions aligned with business objectives.
Develop and implement IT policies, procedures, and standards to ensure security, availability, and performance of IT systems
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, they help enterprises deliver on the promise of digital transformation. At AHEAD, they prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard.
Scale our tools (endpoint, identity, and infrastructure).
Improve our users' experience by applying your deep understanding of cloud-first IT.
Deliver solutions & suggest tools that integrate with our existing tech stack to help us meet the demands of the business.
Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It is trusted by 84 of the Fortune 100 and supported by the world’s largest graph community.
You'll own the administration of our Identity Provider (JumpCloud), oversee Single Sign-On (SSO) and access governance, and manage the full employee IT lifecycle.
You'll handle backend management of essential internal tools such as the Atlassian Suite (Jira, Confluence), Slack, and Notion.
You'll implement and maintain device policies across Windows and macOS endpoints using JumpCloud, handle software deployment, and support security initiatives.
Finom is a European tech startup headquartered in Amsterdam that aims to revolutionize financial services for entrepreneurs. They have 346M total funding and foster innovation in an inspiring environment where bold ideas thrive.
Coach and support a team of up to 7 Team Managers.
Make critical, real-time operational decisions.
Take full ownership of your operation's performance.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards. They are creating magical moments for their customers!
Manage a team of T1 technicians and cultivate a culture of curiosity.
Oversee all facets of cloud and desktop support, ensuring effective ticket queue management.
Act as Incident Commander during major service disruptions, ensuring swift resolution.
Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. They deliver cutting-edge, integrated solutions that deliver business value with experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform.
Support and implement monitoring and alerting strategy across Kraken’s customer business.
Define and uphold observability best practices across multiple products and platforms.
Partner with product teams to implement observability tooling and improve reliability across the organisation.
Kraken is a technology company focused on creating a smart, sustainable energy system. Their operating system for energy is transforming the industry around the world in a way that benefits everyone. They are a Great Place to Work with genuinely decent, honest, and empathetic people.
Analyze, troubleshoot and resolve operational challenges contributing to defined SLO's.
Manage site stability, performance, reliability, and maintain uptime for production environments.
CentralReach provides autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. They are trusted by more than 200,000 users and is backed by Roper Technologies, Inc. (Nasdaq: ROP). Their culture is centered around impact, inclusion, and flexibility.
Be the catalyst for creating a positive atmosphere and demonstrate role model leadership to shape the culture of the team.
Grow people in their technical expertise and career path, supporting learning opportunities for each engineer.
Guide the team in designing, evolving, and maintaining Mambu’s DR framework and multi-cloud solutions.
Mambu is a SaaS cloud banking platform helping to make banking better for a billion people. They offer exciting career opportunities and help shape the future of financial services with a vibrant culture.
Drive configuration, optimization, and security hardening of enterprise systems including Google Workspace, Kandji MDM, and critical SaaS integrations
Lead technical design and implementation of enterprise system integrations, ensuring scalability, security, and compliance with organizational standards
Deliver reliable systems administration and provide escalated technical support during high-volume periods or when IT Support coverage is needed
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. As a diverse team of more than 600 members, they are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.