Analyze existing IT service performance metrics and establish baseline team-level metrics.
Define standardized IT operations metrics and dashboards for consistent measurement.
Partner with leadership to align metrics with business outcomes and drive operational improvements.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. They reach over 170 million people worldwide using an AI-native platform.
Own end-to-end delivery operation from brief intake through production, review, approval, and delivery using OMG as the central workflow system.
Lead and develop a team of Integrated Project Managers and QA Managers across Mexico City and Chicago, building a process-led and SLA-aware delivery culture.
Partner with Resource Manager to allocate creative, production, and QA resources, manage peaks and troughs, and maintain weekly and monthly accountability rhythms.
OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. As part of The Brandtech Group, we partner with over 300 clients in 40+ countries and leverage AI to enhance creativity and efficiency.
Lead, mentor, and develop a team of engineers and administrators managing enterprise productivity platforms.
Oversee 24x7x365 operational support, including on-call rotations and escalation management.
Act as senior technical escalation point for complex incidents and drive platform enhancements.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 organizations, including 84% of the Fortune 500, and is committed to fostering an inclusive environment.
Oversee operational excellence across Integrated Care services, leading a team of 10-12 direct reports.
Manage special projects and strategic initiatives from planning through execution.
Drive process optimization and continuous improvement to enhance efficiency and service quality.
The company provides integrated care services with a focus on behavioral health and human services. It is a large organization that fosters a mission-driven culture and values employee engagement.
Lead business unit operations support across programs, projects, and internal initiatives, aligning operational execution with senior leadership priorities.
Serve as an operational escalation point for issues raised by employees, program leaders, customers, or internal support organizations.
Support workforce planning, employee engagement, retention, performance management, and leadership development across assigned areas.
TekSynap is a fast-growing high-tech company focused on information management technology for Federal Government customers. The company offers a competitive benefits package and emphasizes employee safety and compliance.
Lead and develop a team of 10–12 operations professionals in a fully remote environment.
Oversee operational execution, process optimization, and implementation of new programs.
Drive talent management, compliance, and cross-functional project coordination.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They focus on efficient, fair recruitment processes and support a diverse range of job opportunities.
Manage customer service operations end-to-end including escalation pathways, tooling, and metrics.
Partner with engineering to translate operational needs into software tickets and with marketing on campaign operations.
Build dashboards, track KPIs, and create systems and playbooks that let the organization scale.
Enveda is reinventing drug discovery by harnessing nature's intelligence to identify new medicines four times faster than industry standard. They are a Unicorn startup with a $150 million Series D, an award-winning culture recognized by Newsweek and Forbes, and a team driven by creativity, collaboration, and deep respect.
Partner directly with the founder on operational priorities and company initiatives.
Create accountability systems, workflows, and processes across the organization.
Develop and maintain dashboards, reporting, and performance tracking systems.
Click and Love is a rapidly growing affiliate marketing and content business that blends organic content, paid advertising, and strategic partnerships. They are a scaling company seeking an operational leader to bring structure and accountability.
Take operational ownership across a wide surface area of the video team's work, including production logistics, hiring pipelines, launch operations, distribution, and community work.
Manage people, coordinate partnerships, and grab new areas of responsibility autonomously as the team grows.
Work with vendors, book studios, run searches for new team members, write copy, coordinate stakeholders, and develop a vision for a second channel.
80,000 Hours is a nonprofit that helps people find careers tackling the world's most pressing problems. The video team produces the AI in Context YouTube channel and consists of four full-time people plus contractors, working quickly to produce high-quality long-form videos.
Manage end-to-end creative pipeline for 100+ projects in Asana.
Oversee intake, prioritization, and resourcing across cross-functional teams.
Ensure quality control and on-brief delivery of assets for multiple channels.
Liquid Death is a better-for-you beverage company that aims to murder your thirst with low-calorie beverages. The company is a high-growth, fast-paced brand with a culture focused on humor and sustainability.
Partner with senior leadership to design and implement enterprise strategy and operations.
Drive planning and execution frameworks with KPI tracking and operational dashboards.
Coordinate cross-functional initiatives to ensure alignment on priorities and timelines.
This partner company focuses on enterprise strategy and operations consulting. It has a collaborative, mission-driven culture with a global team and offers professional development opportunities.
Lead and manage the IT operations team, overseeing infrastructure, systems, and applications for optimal performance.
Develop and implement IT policies and procedures to improve operational efficiency and ensure compliance.
Provide technical guidance and support, while staying updated on emerging technologies to recommend innovative solutions.
Genpact is an advanced technology services and solutions company that uses process intelligence and artificial intelligence to deliver measurable outcomes for global enterprises. With over 140,000 employees, the company fosters a values-driven culture built on courage, curiosity, and inclusion, where bold thinkers solve real-world challenges.
Lead cross-functional projects from ideation to execution, ensuring measurable outcomes and adoption.
Identify systemic operational gaps and coordinate remediation with stakeholders across EOR domains.
Drive visibility and alignment on initiatives, risks, and dependencies across the organization.
Remote provides a global employment platform for recruiting, paying, and managing international teams compliantly. The company is fully remote with a distributed team across six continents, fostering an async culture and emphasizing AI and automation in every role.
Own and evolve the product operating rhythm, including planning cycles, OKR frameworks, launch readiness, and retrospectives.
Redesign inefficient processes end-to-end, building SOPs and playbooks that drive broad adoption.
Partner with Directors and VPs to surface operational insights that inform investment and prioritization decisions.
Smartsheet empowers teams to manage work seamlessly and scale solutions smarter. The company is ambitious and has grown over 20 years, emphasizing a culture of innovation and inclusion.
Workflow & Systems: Own the end-to-end creative operations workflow, identify bottlenecks, and build automations to improve efficiency.
Resource Planning & Operations: Build systems for capacity planning and resource allocation, and develop dashboards for pipeline visibility.
Process Improvement: Automate operational work using AI and workflow tools, create SOPs, and drive continuous improvement.
TubeScience is the largest performance marketing agency in Los Angeles, combining world-class creative with real-time data to drive measurable growth. We produce thousands of performance-driven video ads each month for leading DTC brands and Fortune 500 companies.
Own account implementations, field execution, and operational resets across multiple markets.
Develop playbooks, training, and standards to ensure processes are adopted network-wide.
Coach field teams and use operational data to drive continuous improvement and measurable success.
Saltbox makes the hardest parts of running a small online business simple by offering flexible warehouse suites, offices, and logistics support for eCommerce entrepreneurs. The company is growing, with new locations opening and a focus on helping small business owners succeed.
Oversee cross-discipline teams and product roadmaps, assessing capacity and mitigating risk daily.
Partner with stakeholders to establish feature goals and manage resource requirements.
Mentor producers, champion effective processes, and coordinate with external partners.
Blackbird Interactive is a creative-fueled, independent game studio developing world-class IPs across multiple genres. The studio operates as a remote-first workplace with flexible arrangements, offering long-term careers for top talent.
Own all aspects of human-guided support and delivery for the full student journey across multiple new initiatives, from strategic framing through execution.
Build and sustain a high-performing team, investing in individual development and creating clear accountability structures amid rapid change.
Recruit, negotiate, and manage external partner relationships, nurturing mutual value and aligning internal stakeholders around shared goals.
Springboard is an education and workforce development company bridging critical skills gaps through mentor-led programs in AI, allied health, data analytics, and software engineering. It partners with employers and healthcare systems to build durable talent pipelines, growing to meet workforce demands.
Own and maintain the integrated program plan across multiple major initiatives, tracking milestones and dependencies across a dozen-plus functional teams.
Connect strategic growth initiatives with operational reality, ensuring product, billing, and communication changes align with marketing and user-acquisition goals.
Drive alignment and sequence workflows across Operations, Product, Clinical, Commercial, Finance, Marketing, Legal, and Client Success teams.
Vida is a virtual, personalized obesity care provider using evidence-based treatment to help patients manage obesity and related conditions. Trusted by Fortune 100 companies and major payers, it combines advanced technology with healthcare providers to break down barriers to care.
Drive services forecasting and capacity planning to align resource supply with customer demand.
Own process design and optimization to standardize delivery workflows and improve efficiency.
Develop performance reporting and dashboards to support data-driven decision-making across the services lifecycle.
BlueCat provides Intelligent NetOps, linking foundational network core services with predictive health and performance insights to improve change readiness for organizations. The company is a Great Place to Work-certified employer with accolades in technology, youth, women, and mental health inclusion categories.