Serve as the primary point of contact for client questions and service inquiries, ensuring prompt and professional responses.
Coordinate with internal teams to track requests, resolve issues, and maintain accurate records in company systems.
Assist with onboarding, documentation, and administrative processes while protecting confidential information.
ApTask is a workforce solutions company that provides talent acquisition, staffing, consulting, and permanent placement services. It offers a remote work environment and a collaborative, growth-oriented culture.
Develop, implement, and improve HSE programs to support regulatory compliance, risk reduction, and operational excellence across multiple client sites.
Train facility employees on HSE policies, monitor compliance, and conduct incident investigations to drive corrective actions.
Analyze HSE data and trends to identify preventive measures, and coordinate with stakeholders to promote a strong safety culture.
Our partner is looking for a Health Safety and Environmental Specialist based in the United States. This remote role is responsible for strengthening health, safety, and environmental performance across multiple client sites, with a focus on compliance and continuous improvement.
Understand and implement customers' business requirements in EHS Insight during onboarding and ongoing support.
Configure the software using custom fields, formulas, and reports, and learn the proprietary configuration language.
Act as technical point of contact, diagnose and debug issues, and provide timely responses to customer inquiries.
EHS Insight provides environmental, health, and safety software to organizations worldwide. As a fast-growing, remote-first SaaS company, we offer a supportive culture and comprehensive benefits package.
Serve as the primary operational contact and trusted advisor for customers, ensuring successful delivery and adoption of enterprise solutions.
Lead cross-functional initiatives with Product, Engineering, and Support teams to resolve challenges and drive customer success.
Manage customer health, escalations, and strategic growth initiatives to maximize value from technology investments.
Our partner company delivers enterprise technology solutions that help organizations optimize business processes and achieve measurable outcomes. With a focus on collaboration and innovation, the company fosters an inclusive culture and supports remote work across the United States.
Manage a book of customers as the main point of contact in a shared inbox and handle customer calls.
Own medium to large projects like building in-app onboarding experiences and live webinar series.
Collaborate with customers to solve complex challenges and drive retention best practices.
Ashby provides a hiring platform that helps companies build recruitment excellence. The SMB Customer Success team is a group of fifteen spanning the US, Canada, and EMEA, with a culture of deep expertise and small teams.
Own a portfolio of SMB customers, serving as a key point of contact through shared support channels and customer calls.
Develop high-quality onboarding resources, documentation, webinars, and educational content to help customers become productive and self-sufficient.
Support customers in solving complex product and workflow challenges by understanding their needs and recommending effective solutions.
The company is a SaaS provider that helps early-stage businesses adopt and derive lasting value from a complex product. The team is fast-moving, collaborative, and values continuous learning, independent problem-solving, and ownership.
Drive customer adoption and retention through proactive engagement and technical support.
Collaborate with cross-functional teams to resolve issues and deliver product value.
Analyze customer feedback to improve product experience and user satisfaction.
Pathify is an innovative engagement hub that delivers a dynamic, personalized, and centralized experience for higher education institutions. The company is a growing team of professionals committed to transforming the student digital ecosystem.
Serve as a strong advocate for customers and end users, representing their needs within the organization.
Build trusted day-to-day relationships with customer stakeholders and ensure they fully leverage Lightning Bolt Scheduling.
Lead process improvement and optimization initiatives that drive measurable value for customers.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees, 30,000+ customers, and $100M+ in annual revenue, fostering a collaborative culture focused on innovation.
Own customer relationships and create playbooks to drive success across a rapidly growing customer base.
Develop deep product and market understanding to articulate value to technical and executive audiences.
Manage renewals, identify expansion opportunities, and build customer advocates.
Recast Software empowers organizations to better manage and support users and devices by simplifying IT teams' work and enabling secure, compliant environments. It is a rapidly growing software company with its solution used by thousands of enterprise organizations in over 125 countries, impacting millions of devices and people.
Respond to client questions and resolve software-related issues via phone, chat, and email.
Develop deep expertise in the organization's software products to provide effective support.
Collaborate with internal teams to ensure seamless client experiences and continuous improvement.
This software company provides mission-critical solutions for organizations making a positive social impact. The company fosters a remote-first, collaborative culture with a focus on employee well-being and professional growth.
Manage customer relationships to ensure success and retention.
Drive adoption of Samsara's IoT solutions to maximize value.
Collaborate with cross-functional teams to address customer needs and growth.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations to harness IoT data to improve safety, efficiency, and sustainability of physical operations. As a recently public company, they focus on digitally transforming industries like agriculture, construction, and transportation.
Manage order release, billing setup, and documentation follow-up to support accurate and timely revenue realization.
Review pending orders, resolve issues with cross-functional teams, and prioritize worklists to minimize billing delays.
Provide responsive customer service and identify process improvements to enhance operational quality and efficiency.
The company provides healthcare operational support, focusing on order management and billing to ensure timely revenue realization. It fosters a remote-first culture with an emphasis on collaboration, diversity, and employee wellbeing.
Provide customer service and consultative support to clients remotely via Zoom and phone.
Identify client needs, explain insurance options, and guide them through enrollment.
Participate in training, coaching, and leadership development activities to advance your career.
The company provides customer success and insurance benefits solutions to clients. It operates remotely with a performance-driven culture focused on leadership development and team growth.
Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
Continuously identify opportunities to improve the customer support process, including streamlining workflows and implementing customer-focused initiatives.
Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in Series D funding and are a proud founding member of the Rails Foundation, with a culture that values remote work and collaboration.
Provide personalized technical support to customers via email and phone.
Troubleshoot and resolve issues while collaborating with engineering teams.
Create and maintain help center resources to empower customer self-service.
Loopio is a SaaS company that provides a platform for managing RFP responses. The remote-first company fosters a supportive culture with a 'Got Your Back' mantra and opportunities for growth.
Lead the implementation and configuration of EHR software solutions for LTPAC customers, translating business requirements into effective system setups.
Deliver high-quality training and change management support to ensure user adoption and maximize value from the solution.
Act as the principal liaison between customers and internal teams, managing project communication and resolving configuration issues.
PointClickCare is a healthcare technology company that provides electronic health record (EHR) solutions for long-term and post-acute care providers. It is a large enterprise with a collaborative culture, offering remote work flexibility and a focus on employee development.
Promote a positive and proactive culture to influence stakeholders and ensure compliance with health, safety, and environmental programs.
Implement and review playbooks and procedures, track operational and safety risks, and manage strategic risk management strategies.
Monitor injury, illness, and incident reports, provide prevention recommendations, and ensure regulatory compliance within the account.
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries, working across real estate, infrastructure, energy and natural resources. They are majority-owned by CBRE Group, the world's largest commercial real estate services firm, and foster a culture that emphasizes work-life balance and inclusion.
North America
Unlimited PTO
16w maternity
12w paternity
Serve as the primary point of contact for mid-market accounts, driving adoption and retention.
Develop strategic account plans and build strong customer relationships to ensure success.
Identify upsell opportunities and collaborate with internal teams to resolve issues and enhance product value.
Motus is the leading provider of mobile workforce solutions, simplifying reimbursement and management of vehicle, device, and location costs. They foster a people-first culture focused on WorkLife balance, offering flexible remote work and comprehensive benefits.
Develop and maintain long-term relationships with clients by understanding their priorities and ensuring they receive value from Surglogs’ software.
Educate customers on new features, best practices, and monitor utilization to identify upsell and expansion opportunities.
Onboard and train new customers with unique success plans, and ensure annual subscription renewals.
Surglogs is an award-winning software solution digitizing and streamlining regulatory compliance for ambulatory surgery centers and healthcare facilities across the US. They are a quickly growing team looking for ambitious and passionate individuals to lead the movement together.