Manage day-to-day invoicing, payment tracking, payments adjustments, and review processes.
Serve as the primary contact for customer inquiries related to billing, payments, adjustments, penalties, and discrepancies.
Provide support to Billing and Collections Manager for daily invoicing, collection efforts, payments adjustments and audits.
Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. We are data-driven and customer-obsessed as we work to solve interesting and complicated challenges in a fast-growing global market.
Serve as a primary point of contact for customer inquiries related to billing, contracts, and account support
Coordinate with cross-functional teams including Sales, Billing, Finance, and Operations to resolve customer issues efficiently
Identify trends in customer inquiries, system issues, and workflow challenges; escalate findings and recommend improvements
TierPoint delivers secure, reliable, and scalable infrastructure solutions that power customers’ most critical applications. They're committed to practices that promote pay equity and transparency and are looking for a Customer Service Specialist to join their team.
Act as a first point of contact for questions received via support email, live chat, and phone line.
Resolve issues directly or bring in other internal resources to ensure customer satisfaction.
Support the VP of Customer Support in recruiting, onboarding, and training new team members.
Alt Legal is a fast-growing SaaS-based legal technology company focused on making trademark professionals’ lives easier. They are a diverse and multi-talented virtual team that thrives in a collaborative, open, positive environment.
Support reporting that provides visibility into AR performance, collections activity and payment application trends.
Identify and design improvements to workflows across Collections and Cash Applications.
Support the onboarding or stabilization of new or complex customers.
RigUp provides a source-to-pay solution built for energy by combining software with expert teams. It helps energy companies and their suppliers work together, although the company size/employees is not specified, they have a culture of empowering their employees.
Develop and maintain deep expertise in Prompt’s billing and reporting suite to troubleshoot complex billing workflows and product behaviors.
Support Prompt’s largest and most complex customers by partnering closely with Enterprise Billing Success Managers (BSMs).
Translate customer feedback and enterprise call discussions into clearly documented engineering tickets, feature requests, and use cases for Product and Engineering teams.
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, they are building the greatest software on the planet for rehab therapists.
Generate and meticulously review invoices to ensure accuracy and adherence to company policies.
Address system exceptions promptly and resolve complex billing queries with internal stakeholders.
Monitor unbilled orders, track performance metrics, and report on emerging issues.
Turnitin is a recognized innovator in the global education space, partnering with educational institutions for over 25 years. They are a global organization with team members in over 35 countries that promotes honesty, consistency, and fairness across all subject areas and assessment types, offering a remote-first culture.
Process/post AR from all assigned payers within the expected Turnaround Time
Research payer websites to obtain posting backup
Communicate with leadership and partner teams to ensure accurate and timely processing of remittance
Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. They employ nearly 70,000 employees, serving clients in more than 100 countries.
Responsible for recording notices of adjustment for residents receiving subsidies and ensuring all supporting documentation is properly attached to the resident file.
Prepares rent increase letters for assigned communities and accurately updates rental amounts in Yardi Voyager.
Monitors vendor portals, such as WASH and Bill.com, to track payments and ensure proper recording in the accounting system.
Avanath is a management company providing affordable housing. They cultivate the American Dream and are committed to creating an unforgettable experience for residents and workforce, making it a great place to live, work, and be.
Follow up on delinquent accounts and resolve discrepancies.
Maintain accurate financial records and improve processes.
Vert Environmental is a leading third-party industrial hygiene consulting and testing company, providing comprehensive services for both residential and commercial properties. We have built a strong reputation for delivering fast, accurate, and reliable results with expertise in hazardous materials.
Respond to customer inquiries in a timely and accurate manner.
Troubleshoot login issues, account access problems, and subscription questions.
Clearly explain app functionality in a way that is easy for non-technical users to understand.
Huckleberry builds life-changing products and experiences that help all families unlock everyday magic. More than 5 million families trust Huckleberry and their app to be their partner through parenthood; they are growing quickly and expanding their product offerings to help every family thrive.
Accurately post daily payment activity across multiple entities.
Investigate and resolve payment discrepancies and unauthorized deductions.
Generate and maintain A/R aging reports.
20four7VA provides offshore independent contractors to deliver remote services to clients worldwide. They focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. They offer a vibrant community and constant support.
Handle incoming and outgoing customer inquiries via phone, email, and chat, ensuring prompt and professional resolution.
Manage collections and overdue payments, including negotiating payment plans and settlements.
Review and analyze account receivable reports to identify trends, risks, and areas for improvement.
OranjeBor Energie BV specializes in the oil, energy, gas, and petrochemical sectors, focusing on crude oil drilling, oil exploration, and renewable energy sources. They are committed to delivering sustainable solutions in the energy industry, prioritizing safety, environmental responsibility, and operational excellence.
Route issue reports and change requests through help-desk systems.
Ensure email requests are entered into the help-desk system and routed properly.
Communicate with customers to gather details to fully define issues.
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide. They secure employees and AI agents, pioneering a new era of security with AI-powered and market-leading solutions.
Serve as the first point of contact for inbound phone support, documenting detailed call notes and coordinating with internal teams
Manage HubSpot email queues across multiple products and user groups, ensuring all tickets are resolved within SLA
Provide real-time support via chat for Snapdocs’ RON product
Snapdocs is transforming the U.S. mortgage market by designing workflow software and AI-driven automation that connects lenders, settlement teams, notaries, and investors. They are backed by Sequoia, Y Combinator, and F-Prime and building for the long term.
Serve as the primary operational support for our project management and finance teams.
Ensuring projects are structured correctly for compliance.
Ensuring financial cycles (from resource scheduling to final billing) to run seamlessly.
True Zero Technologies is a veteran-owned small business founded on the principle that the purposeful enablement of people and technology in an organization directly ties to the quality of its outcomes. They have built a community of like-minded, driven, and passionate individuals and innovators who are aligned in a common goal of delivering top-tier services to their customers.
Prepares invoices and ensures timely delivery to minimize corrective actions.
Submits invoices for eProcurement clients through the appropriate portal.
Maintains spreadsheets for all eProcurement clients to ensure timely invoice submission.
Eurofins Scientific is an international life sciences company, providing analytical testing services across multiple industries, ensuring safety and sustainability. With 61,000 staff in around 900 global labs, they're dedicated to health, safety, diversity, equity, and inclusion.
Oversee the daily operations of the Invoicing Operations team and provide day-to-day tactical support.
Manage invoicing cycles and ensure invoices align with contract terms, pricing agreements, and client requirements.
Implement process improvements to streamline invoicing operations, improve accuracy, and reduce errors.
RigUp is a source-to-pay solution built for energy, combining software with expert teams. It empowers energy companies and suppliers to work together, operating with greater speed and efficiency. To date, RigUp has raised over $750M in funding from Founders Fund, Andreessen Horowitz, Bedrock Capital, Brookfield, and Baillie Gifford, along with others, and will continue to use these investments for strategic growth.
Process invoices and resolve client accounting/billing discrepancies.
Manage and track accounts receivables statuses and participate in financial review meetings.
Assist with client reporting, audit requests, and data collection as needed.
Real Chemistry is a global agency that provides healthcare communications and marketing services to clients in the pharmaceutical and biotech industries. They are a dynamic, fast-growing global agency with over $550M in revenue and a culture rooted in collaboration and excellence.
Assist providers in identifying, reviewing, and validating patient accounts in a credit balance state
Manage accounts receivables to ensure timely collection of identified Client overpayments
Prioritize workload to meet deadlines and goals using guidelines set out by manager
TREND Health Partners is a tech-enabled payment integrity company, dedicated to facilitating collaboration between payers and providers for mutual benefit and waste reduction, ultimately improving access to healthcare. It is a dynamic growing organization that promotes a collaborative and innovative work environment.