Manage client onboarding and ensure successful implementation of VALD systems.
Build strong relationships with clients through online and occasional face-to-face interactions.
Identify client support needs and opportunities for growth while managing multiple assignments.
VALD is a world leader in allied health technology, providing innovative human-measurement tools to over 10,000 clients globally. They have grown to over 300 team members across 35+ countries, fostering a down-to-earth, inclusive, and vibrant culture.
Drive customer success by increasing product adoption and value realization, leading to retention and growth.
Conduct product trainings and partner with Solutions Architects to guide customers through technical implementations.
Identify and mitigate churn risks while expanding partnerships and documenting ROI.
Algolia is a pioneer and market leader in AI Search, empowering over 17,000 businesses with blazing-fast search experiences. With a Series D funding of $150 million in 2021 and a valuation of $2.25 billion, the company fosters a culture of grit, trust, candor, care, and humility.
Own a portfolio of enterprise customers, driving platform engagement and satisfaction through Success Plans and QBRs.
Monitor customer KPIs and needs to ensure maximum value delivery and adoption of new features.
Act as technical product expert, providing training and troubleshooting, and representing customer feedback internally.
Urbantz provides a SaaS platform for last-mile delivery management, helping enterprises cut complexity and improve sustainability. With over 100 brands and rapid growth since 2015, Deloitte ranked them third in the Technology Fast 50 list in 2020, and they foster a diverse, collaborative culture.
Own an established portfolio across mixed tiers as the primary client relationship.
Own value realisation end to end, driving renewals to clean close.
Keep adoption and value on track through regular check-ins and reviews.
CoachHub is a digital and AI coaching platform that combines human coaching, behavioral science, and technology to empower enterprises. Backed by $330M and with 3,500+ coaches globally, it fosters a remote-first culture of ownership and impact.
Own the end-to-end rollout and success of French customers, from onboarding through adoption and ongoing customer health.
Deliver dynamic training sessions and monitor customer health to drive adoption and proactively re-engage users.
Collaborate with cross-functional teams to optimize training materials and solve onboarding challenges for the French market.
Voize builds AI companions that automate digital workflows for frontline workers, such as caregivers, to give them more time for human connection. The company is backed by $50M in Series A funding, has over 200,000 users, and fosters an open, collaborative culture.
Build trusted relationships with client stakeholders and act as their strategic advisor
Drive utilization, engagement, and adoption of WellTheory's programs
Deliver data-driven business reviews with insights and recommendations
WellTheory is a digital health company helping people with autoimmune conditions take control of their health through personalized care, nutrition guidance, and ongoing coaching. We're a team of 50+ passionate people building an AI-forward organization that expands human capability.
Build strong relationships with customers and drive product adoption to ensure satisfaction and retention.
Develop mutual value plans and identify expansion opportunities with Account Management partners.
Proactively identify account risks and collaborate with internal teams to optimize implementations.
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We are committed to building breakthrough software with a spark of magic, and we have put intentional focus on creating equitable workspaces for each of our employees.
Drive new customer acquisition and manage a sales pipeline for strategic accounts in the DACH region.
Collaborate with Sales Development, Marketing, and Pre-sales Consultants to create customized presentations and ROI models.
Build strong relationships with economic champions and buyers, positioning Forter's fraud prevention platform.
Forter is a human-first, AI-built company that provides identity intelligence across the commerce journey to protect revenue and enhance customer experiences. With over 500 employees globally and $525M raised from investors like Tiger Global and Sequoia Capital, Forter powers decisions for nearly 1 million businesses and is recognized as a Great Place to Work (2021-2025).
Act as the go-to partner for a portfolio of French and UK clients, driving platform adoption through onboarding, best practices, and bespoke solutions.
Own retention and engagement through regular check-ins, actionable insights, and timely follow-through, identifying opportunities for renewals and expansion.
Collaborate with Account Managers to co-own client success plans, delivering strategic insights and feeding client voice back into product and leadership.
Adthena is an award-winning search intelligence platform powered by patented AI technology, helping brands dominate competitive landscapes with insights into paid search. Trusted by global brands like Citibank and L'Oréal, the company has a strong culture with a 93% approval rating and an eNPS of 27.
Guide users through onboarding and adoption to integrate AlphaSense into their workflows.
Drive engagement through warm outreach and live sessions to increase platform usage.
Collaborate with account managers and product teams to improve client experience and share insights.
AlphaSense delivers AI-driven market intelligence and search to empower professionals in decision-making. The company has over 2,000 employees globally, trusted by 6,000+ enterprise customers, and emphasizes a collaborative and innovative culture.
Lead live webinars by running slides, polls, and Q&A while doing product demos in Kit and Claude.
Ensure both the affiliate co-host and Kit come across as credible, human, and not like a sales pitch.
Show up prepared, present well, and handle unexpected issues with poise.
Kit is an email-first operating system for creators, helping them grow and monetize their audience. The company is fully remote and independent, with a culture focused on customer love and embracing AI.
Build and maintain strong, long-lasting client relationships
Ensure timely and successful delivery of solutions according to client needs and objectives
Communicate progress of monthly and quarterly initiatives to internal and external stakeholders
INFUSE is a demand generation company providing solutions to B2B organizations. With a global team operating across more than 60 countries, the company has been recognized multiple times on the Inc. 5000 list and has received over 60 industry awards.
Develop and nurture relationships with clients to ensure successful campaigns.
Be a trusted advisor on our DemandFactor offerings.
Collaborate with internal experts and sales to deliver excellent results.
We are a demand generation company that helps clients achieve successful campaigns through our DemandFactor offerings. Our team is collaborative and tech-savvy, focused on building strong customer relationships.
Facilitate live, virtual training programs focused on practical AI skill-building for organizations.
Lead interactive 60-minute classes for groups of 25-100+ learners from mid-market to large enterprises.
Apply hands-on AI expertise using tools like ChatGPT, Claude, and Gemini for real-work applications.
Hone is an employee development platform specializing in live leadership training and AI-powered coaching. Their community of facilitators spans 4 continents and more than 10 countries, uniting AI practitioners, technologists, and educators.
Coach clients on core presentation skills and effective communication techniques.
Guide clients in active listening, nonverbal communication, and cross-cultural communication.
Help clients apply AI fundamentals and automation to their communication work.
Leland is building a platform that connects people with experts, programs, and communities to achieve ambitious goals in the age of AI. Since 2021, they have helped tens of thousands of people and raised $19M from investors, fostering a collaborative, high-energy environment.
Become a subject matter expert on the Outreach platform and partner with Sales to identify customer opportunities and risks.
Participate in product demonstrations highlighting business value and ensure effective communication of customer needs to implementation teams.
Build industry credibility through continuous learning and share knowledge to strengthen team skills.
Outreach, founded in 2014, provides an agentic AI platform for revenue teams, automating workflows and freeing sellers for strategic tasks. The company is a world leader serving enterprise organizations like Databricks and SAP, with a culture focused on innovation and diversity.
Present fraud prevention and e-commerce optimization solutions to both technical and business audiences.
Work closely with Sales and Business Development to deliver technical insights and conduct solution deep dives with clients.
Partner with internal Product and R&D teams to share client feedback and contribute to product roadmap insights.
Forter is a human-first, AI-built company delivering identity intelligence across the commerce journey to protect revenue and unlock customer experiences. The company has over 500 employees globally and received Great Place to Work Certification and Fortune's Best Workplaces awards.
Lead and inspire a high-performing Customer Success team to drive customer satisfaction, retention, and growth.
Collaborate with Sales, Marketing, and Product to create a unified customer ecosystem.
Establish clear goals, KPIs, and processes to optimize team performance and customer success.
Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With over 900 employees worldwide, they foster a culture of trust, positive intent, and diverse perspectives.
Establish tailored onboarding and training plans for new enterprise clients in APAC to ensure they learn, adopt, and are successful with the Traackr product.
Determine critical measures for success for clients' influencer programs to ensure quantitative and qualitative ways to measure progress.
Monitor and address adoption and usage for clients in APAC region, identifying signals of risk and areas for growth.
Traackr is a global SaaS technology company providing a data-driven influencer marketing platform. They are a remote-first company with offices in San Francisco, New York, Boston, Paris, and London, operating on a culture of mutual respect and core values including trust, diversity, and ownership.
Develop trust relationships with major hotel clients to ensure long-term partnerships.
Expand existing customer relationships by proposing tailored solutions.
Achieve and exceed quarterly sales targets and collaborate with internal teams.
The Tripadvisor Group connects people to experiences worth sharing, aiming to be the world's most trusted travel source. As a publicly traded company with a portfolio of brands, it fosters a remote-friendly, flexible culture with a focus on execution and collaboration.