Source Job

• Serve as an agency expert on our quality assurance program
• Monitor quality reporting to identify trends and problems
• Collaborate with the Director of Quality & Compliance on strategies to improve focus areas

Trellis is rewriting the insurance experience by building a tech-powered insurance agency. We are a profitable, fast-growing Series A startup backed by top venture firms, with a remote-first culture that values speed, experimentation, and intentional building.

• Design, build, and maintain modular technical learning experiences for the security organization.
• Deliver instructor-led training across live virtual and onboarding formats.
• Partner with stakeholders to translate operational realities and product behavior into clear, accurate documentation.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. Huntress now secures more than 5M endpoints and 14M identities worldwide.

• Own the systems that keep Daymark's clinical quality and safety program credible as it scales, including audits and incident investigations.
• Partner with clinical leadership to embed quality standards into daily workflows, not layered on top.
• Manage external audits and regulatory reviews, and provide clear-eyed analysis when issues arise.

Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. It is a growing company backed by leading venture capital firms, with a collaborative culture focused on transforming cancer care.

• Partner with customers to increase their security posture by reviewing potential threats and positioning Huntress as a solution.
• Collaborate across Sales, Marketing, Support, and Engineering to voice customer needs and drive improvements in a fast-moving environment.
• Provide technical first impressions by diving into product details and offering insightful guidance to prospective customers.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. They now secure more than 5 million endpoints and 14 million identities worldwide, backed by a 24/7 human-led Security Operations Center.

• Manage and coordinate a formal quality improvement program across a large network of crisis centers to achieve quality improvement goals.
• Oversee internal QI activities, ensure adherence to funder and agency goals, and prepare reports for external stakeholders.
• Collaborate with other departments to develop proactive QI activities and monitor performance to ensure compliance with operational and clinical KPIs.

Vibrant Emotional Health provides high-quality services and support for emotional wellness through technology-enabled services, community programs, and advocacy. For over 50 years, they have been at the forefront of promoting emotional well-being, with a focus on saving lives and supporting everyone in need.

• Lead technology-enabled quality assurance for contact center and claims operations, including transcript quality and conversation insights.
• Drive governance, standards, and continuous improvement for hybrid human-AI quality monitoring workflows.
• Translate quality data into actionable insights for Operations, Claims, Training, and Marketing teams.

Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of Crum & Forster's Specialty Business Unit, the company offers travel protection plans to consumers and agency partners, committed to dependable coverage and end-to-end satisfaction.

• Act as an intermediary between partners and the SOC team, providing exceptional customer support via phone, email, and chat.
• Break down complex SOC concepts, log data, and product behavior into digestible guidance for partners.
• Collaborate with internal teams to troubleshoot product issues and advocate for partner needs.

Huntress is a cybersecurity company founded by former NSA operators, offering enterprise-grade security to businesses of all sizes. It is a fully remote global team securing over 5M endpoints and 11M identities, with a culture of passionate ethical hackers.

• Perform quality assurance monitoring for all departments within the call center, including Operations, Enrollments, Customer Success, and Settlements Teams.
• Evaluate customer interactions across phone, social media, email, and chat, and develop metrics for excellence to measure performance.
• Create and track accurate, timely quality-monitoring reports, and communicate detailed feedback to all teams.

Above Lending is a next-generation financial services company that provides customized lending solutions to help everyday Americans break the cycle of high-cost debt and achieve financial well-being. The company is growing quickly and fosters a culture grounded in compliance, ethics, and technology built around the people it serves.

• Execute day-to-day implementation, monitoring, and optimization of cybersecurity systems and data pipelines.
• Support log onboarding, normalization, and validation, as well as detection engineering and SIEM platform operations.
• Assist in client engagements, security architecture reviews, and automation of response workflows.

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. The company has over 1,300 employees and maintains a culture of collaboration and mentorship.

• Operate the QC program day-to-day across all five review populations and ensure independence from production disposition authority.
• Apply and maintain the sampling methodology set by the Director, recommending refinements based on results.
• Lead the QC Lead and QC Analysts, run monthly calibration, and compile results for governance reporting.

Pathward is a financial empowerment company that partners with innovators to increase financial availability, choice, and opportunity for all. The company is a hybrid, remote-office team of problem solvers with a culture that celebrates differences and values humility, hunger, and smart thinking.

• Build and scale clinical quality management programs and processes.
• Coordinate day-to-day patient safety operations and incident review.
• Collaborate with cross-functional teams to improve quality and safety of care.

InStride Health delivers specialty anxiety and OCD care for children and families. It is a growing organization that values heart, smart work, humility, and community.

• Act as a liaison between partners and the Security Operations Center, providing exceptional customer support via phone, email, and chat.
• Break down complex SOC concepts and product behavior into digestible guidance for partners, ensuring understanding during incidents.
• Collaborate with internal teams to clarify detection coverage and product issues, while advocating for partner needs and improving documentation.

Huntress is a cybersecurity company that provides enterprise-grade managed security products to protect businesses. Founded in 2015, the company protects over 4 million endpoints and 7 million identities worldwide with a fully remote team.

• Triage, investigate, and respond to alerts from the Huntress platform daily.
• Perform tactical review of EDR telemetry, log sources, and forensic artifacts to determine root causes and provide remediations.
• Contribute to detection engineering and collaborate with a passionate team dedicated to protecting companies from cyber-attacks.

Huntress is a cybersecurity company founded in 2015 by former NSA cyber operators, providing enterprise-grade cybersecurity to businesses of all sizes. They secure over 5M endpoints and 14M identities worldwide with a 24/7 human-led SOC and a remote-first culture.

• Lead and develop a team of security engineers to defend infrastructure, SaaS, and endpoints against real-world adversaries.
• Own detection and response, including incident command, tuning CrowdStrike, and conducting cybersecurity risk assessments.
• Drive AI security strategy and partner with cross-functional teams to build robust detection controls.

Forward Financing is a financial technology company that unlocks capital to fuel small businesses across America. Since 2012, they have provided over $4.8 billion in funding to more than 92,000 small businesses and are recognized as a Best Place to Work with a culture focused on empowerment and collaboration.

• Lead a high-performing team of QA Specialists at the intersection of clinical precision and operational excellence.
• Drive coding accuracy, build robust SOPs, and ensure full audit readiness for internal and external partners.
• Translate QA findings into actionable insights and mentor team members to elevate compliance standards.

Aledade PBC empowers independent primary care through value-based care. Founded in 2014, it is the largest network of independent primary care in the country with a remote-first, inclusive culture.

• Lead security monitoring, incident response, and threat hunting across cloud and AI-enabled environments.
• Establish operational priorities, metrics, and playbooks based on organizational risk.
• Drive responsible adoption of AI-assisted detection and response capabilities.

Backblaze is a cloud storage and backup provider that helps customers protect their data across over 175 countries. The company fosters a culture centered on fairness, goodness, and work-life balance, with a strong commitment to diversity and inclusion.

• Support product roadmap execution and coordinate feature development with engineering teams in a cloud environment.
• Gather and synthesize customer, sales, and market feedback to inform product decisions and identify improvements.
• Write and maintain product requirements, user stories, and acceptance criteria for BloodHound Enterprise SaaS features.

SpecterOps is a cybersecurity company that develops BloodHound Enterprise, a defensive Attack Path Management solution for Active Directory. They are a remote-first organization with a culture of passionate curiosity, consistent improvement, empathy, sustainability, humility, and empowerment through transparency.

• Own workflow, project tracking, and dependency management across three security teams, ensuring clarity on progress and risks.
• Build and maintain dashboards and reporting to provide leadership with a durable view of security risk and program health.
• Partner with product, engineering, and partner teams to establish effective cross-functional collaboration and prioritization.

Chainguard is the trusted source for hardened, secure open source software, serving Fortune 500 enterprises like OpenAI and Snowflake. Venture-backed by leading investors, the company fosters a remote-first culture with values of customer obsession and intentional action.

• Provide initial partner support and resolve customer inquiries with top-tier customer service.
• Walk customers through problem-solving processes and escalate incidents as needed.
• Follow up on issues, see them through to resolution, and improve documentation.

Huntress provides enterprise-grade managed cybersecurity products as an affordable SaaS, protecting over 4 million endpoints and 7 million identities worldwide. Founded in 2015 by former NSA operators, the fully remote team values transparency, honesty, and going above and beyond to break down barriers to cybersecurity.

• Define and maintain clinical standards for home visits, including medication administration, infusion practices, and patient assessment.
• Investigate adverse events and near misses, conduct root cause analyses, and implement corrective actions.
• Collaborate cross-functionally to integrate clinical quality into product development, analytics, and compliance.

They provide home-based specialty pharmacy and infusion care services. They are a rapidly scaling healthcare technology company focused on quality, patient safety, and cross-functional collaboration.