Facilitates intake, admission, and outreach for incoming patients, including insurance eligibility checks and assigning clients to clinical outreach specialists.
Maintains enrollment documentation, databases, logs, and census sheets while recording interactions in the operating system.
Works cross-functionally with sales, outreach, care delivery, and RCM teams, and answers incoming calls and emails.
Act as the first point of contact for inbound calls, meeting service level targets and escalating clinical red flags per protocol.
Own direct referrals end to end, completing intake and documentation before handing off to the outreach team.
Work Monday-Friday 8:30-5pm EST with occasional evenings/weekends; bilingual English/Spanish required.
Vynca provides comprehensive care for individuals with complex needs, with a mission to deliver more quality days at home. It is a close-knit, mission-driven team guided by values of Excellence, Compassion, Curiosity, and Integrity.
Manage patient intake processes by scheduling, rescheduling, and canceling appointments.
Verify and update patient demographics, insurance eligibility, and collect payments.
Process referrals and authorizations while responding to patient inquiries with professional communication.
A comprehensive healthcare network serving the Puget Sound region with a full spectrum of health care services, from routine wellness to complex disease management. It includes 10 hospitals and nearly 300 care sites, fostering a culture of compassionate care and shared purpose.
Serve as the primary point of contact for prospective clients and referral partners, engaging with warmth and structure.
Conduct structured screenings, verify insurance benefits, and educate clients on PHP and IOP programs.
Own the admissions funnel, follow up reliably, and ensure every interaction ends with a clear next step.
Guidelight Health is a behavioral healthcare company delivering PHP and IOP services to transform lives. We are a newly launched organization building a passionate, forward-thinking team to redefine mental health care.
Serve as the primary contact for incoming patient inquiries, guiding families through the enrollment process with a warm, patient-centered approach.
Manage enrollment documentation, scheduling, and system updates across Salesforce and Athena to ensure timely and accurate processing.
Collaborate with scheduling teams and providers to support families, demonstrate excellent communication, and meet service level agreements.
Cortica is a rapidly growing healthcare company pioneering effective treatment methods for children with neurodevelopmental differences. The team is mission-driven, celebrates diversity, and fosters an inclusive, collaborative culture where every member contributes to the vision of cultivating the full potential of every child.
Serve as the first point of contact for patients in person and by phone, delivering excellent customer service.
Process new orders, verify insurance, obtain authorizations, and gather documentation for accurate billing.
Perform data entry, collect payments, and make outbound satisfaction calls to patients and referrals.
Accendra Health makes essential healthcare products and services accessible outside traditional settings. With over 6,000 teammates in 250+ locations under Apria and Byram Healthcare, it offers meaningful work focused on personalized, long-term care.
Execute day-to-day provider enrollment, credentialing, and licensing tasks under the guidance of Specialists and Team Leads.
Accurately input, maintain, and update provider data across credentialing databases and internal systems.
Identify and escalate issues, discrepancies, or complex cases to the appropriate team member in a timely manner.
Allara is a comprehensive women’s health provider specializing in expert, longitudinal care for hormonal, metabolic, and reproductive health. It is one of the fastest-growing women’s health platforms in the U.S., with a mission-driven, collaborative culture focused on bridging gaps in healthcare.
Serve as the first point of contact, greeting patients and handling inbound calls.
Verify insurance, update demographics, and register patients in EMR (EPIC).
Document patient concerns, triage messages, and escalate emergent issues promptly.
U.S. Urology Partners provides urology and specialty services, including surgery and cancer treatment. It has over 50 offices across the East Coast and Midwest, with values of compassion, collaboration, respect, and accountability.
Responsible for the organized flow of patients throughout the department by accurately inputting surgical procedures and preference cards.
Acts as the key contact within the department for coordinating the admission process and scheduling surgical procedures.
Handles a high volume of incoming and outgoing communication from the unit while providing excellent customer service.
Virtua Health is a health system devoted to building a healthier community, offering wellness, prevention, and life-changing care. It employs over 14,000 colleagues, including more than 2,850 doctors and advanced practitioners, and is a Magnet-recognized system ranked by U.S. News and World Report.
Serve as the initial point of contact for patients, coordinating new patient scheduling and access to OHSU Ambulatory Clinics.
Verify patient demographic and insurance information, create medical records, and manage referrals in Epic.
Handle high-volume phone calls, triage inquiries, and monitor work queues to ensure efficient scheduling and patient satisfaction.
OHSU is a prominent academic medical center in Oregon, dedicated to health care, education, and research. It is a large, collaborative organization with a diverse workforce and a focus on patient-centered care.
Make 50+ outbound calls per day to prospective patients and caregivers to introduce Daymark's services.
Guide patients through the enrollment process, surfacing goals and concerns to tailor support.
Respond to inbound communications, triage requests, and ensure patients are connected to the right team members.
Daymark Health is a value-based oncology company redefining the cancer care experience through a personalized platform and hybrid care model. The startup is led by pioneers in oncology and backed by major investors, with a mission-driven culture focused on transforming patient outcomes.
Process enrollment and billing tasks through multiple channels while managing an assigned caseload.
Develop a comprehensive understanding of Oscar's enrollment and billing processes, tools, and regulations.
Monitor work-in-progress, escalate issues, and support process improvement initiatives.
Oscar is a health insurance company built around a full-stack technology platform and a relentless focus on serving its members. Founded in 2012, Oscar behaves like a doctor in the family, and fosters a culture where people can be their most authentic selves.
Manage inbound patient inquiries via phone, email, and web forms.
Provide program information, discuss insurance and finances, and route inquiries to appropriate departments.
Schedule patient screenings, resolve requests, and encourage families to move forward with admissions.
Equip is a virtual, evidence-based eating disorder treatment program providing dedicated care teams to patients. Founded in 2019, the fully virtual company is recognized for its passionate, diverse culture and has served thousands of patients.
Serve as the first point of contact for members seeking legal assistance, conducting comprehensive legal intake interviews and assessing service needs.
Coordinate case referrals, attorney consultations, and communications between members and provider law firms while maintaining accurate documentation.
Deliver compassionate, professional service in a regulated environment, meeting performance metrics for quality, productivity, and member satisfaction.
LegalShield provides affordable access to legal and identity protection services, connecting members with provider law firms through its platform. As part of PPLSI, the world's largest legal and identity management platform, it serves over 4.4 million people and more than 140,000 businesses.
Guide English- and Spanish-speaking families through intake paperwork, scheduling, and program updates.
Support virtual Zoom sessions, monitor chat, and troubleshoot access, audio, and video issues.
Maintain accurate attendance, census, intake documents, and escalate safety concerns to clinical staff.
Adolescent Wellness Academy provides mental health services for adolescents through Partial Hospitalization and Intensive Outpatient programs in a virtual format. They support teens and families with organized, accessible care, working closely with admissions and clinical teams.
Conduct patient screening calls and serve as the first point of contact for mental health and brain health services.
Coordinate care by scheduling appointments, navigating insurance coverage, and documenting interactions in EHR.
Collaborate with clinicians and care teams to support treatment planning, discharge, and patient follow-up.
Salma Health is transforming mental and neurological brain healthcare into a comprehensive, end-to-end system. We are a dedicated team working in a fast-paced, evolving clinical setting to deliver coordinated, compassionate care.
Serve as the primary point of contact for members seeking legal help across phone, chat, and digital channels.
Conduct detailed intake interviews, verify information, and accurately document cases in CRM systems.
Coordinate attorney consultations and keep members updated as cases move toward resolution.
This partner company provides legal assistance services to members, coordinating intake, referrals, and case management. They foster a structured, fast-paced culture focused on professionalism, confidentiality, and service excellence.
Manage inbound admissions calls, inquiries, and referrals from prospective clients.
Conduct initial screenings and coordinate intake documentation for SUD treatment.
Maintain consistent lead follow-up and support admissions conversion in CRM/EMR systems.
Principles Recovery Center provides individualized PHP and IOP treatment for adults experiencing substance use disorders and co-occurring mental health conditions. It is a people-first team helping individuals take their first step toward recovery.
Manage inbound leads and answer calls to provide a welcoming first experience for prospective clients.
Schedule paid consultations, coordinate calendars, and maintain accurate CRM records.
Collaborate with the legal team and provide consistent follow-up to support lead conversion.
Job Duck connects ambitious individuals with remote job opportunities at US-based companies. It is a lifestyle company with a Great Place to Work Certification since 2022, fostering a culturally diverse and supportive culture.
Place outbound calls to Medicare eligible customers from qualified leads and assist in transferring to licensed sales agents.
Ask required scripted questions, overcome objections, and explain benefits during open enrollment.
Meet transfer targets, disposition each call, and work weekends as required.
TP is a leading global provider of digital business services, partnering with top brands to optimize operations through technology and sustainable practices. With 500,000 employees across 300 languages, we foster inclusion, diversity, and limitless career advancement.
Review Epic and other EMRs to determine cardiac rehab eligibility and create referral orders.
Step in for same-day intake coverage, running video assessments and building treatment plans.
Educate patients on program benefits, use motivational interviewing, and document per clinical standards.
Aviary Health is redesigning heart health by delivering virtual cardiac rehabilitation to older adults with cardiovascular disease. The mission-driven team includes clinicians and engineers dedicated to evidence-based care.