Serves as the critical liaison between Information Technology Services (ITS) and university departments.
Develops and maintains formal support frameworks that define responsibilities, escalation paths, vendor coordination, and lifecycle management plans.
Evaluates new technology requests to identify ownership boundaries, support requirements, and risk considerations before procurement or implementation.
Educate, train and supervise System Support Engineers.
Guide and manage weekly and monthly activity schedules of Systems Support Engineers.
Maintain close communication with the Regional Director, Sales.
Kyocera Document Solutions America, Inc. provides document solutions. They are a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan.
Work with engineers, product managers, customer experience, and account managers to provide bug fixes and solutions.
Coordinate bug fixes and enhancements with Product Managers, guiding internal engineering teams on partner limitations.
Maintain and build internal and customer-facing documentation, including how-to and knowledge base articles.
Bestow is a technology platform that helps life insurers launch products quickly, using AI and automation to unify the value chain. They are backed by leading investors and trusted by major carriers, with a team that values precision and purpose.
Produce clear diagrams, documentation, and implementation plans for our operational systems / processes.
Ability to automation that can build and deliver software artifacts.
Work closely with cross-functional teams, including support and customer success.
GovWorx is a mission-driven technology company dedicated to supporting public safety agencies through responsible AI solutions. Their platforms enhance training, quality assurance, and performance evaluation, aiming to improve staffing, morale, and efficiency across public safety sectors.
Provide hands-on and remote support for macOS and Windows devices, troubleshooting system performance and software installations.
Manage corporate endpoints using system management tools, ensuring devices meet security and configuration standards.
Log and manage support requests through the organization’s ticketing system, maintaining accurate asset inventory and creating knowledge base articles.
ALO is centered around mindful movement, believing it leads to better living and improves communities. It is a company focused on studio-to-street consciousness, integrating practice from the mat into daily life, with a culture of mindful living.
Collaborate with internal teams to resolve escalated cases.
Document solutions for knowledge sharing.
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development.
Handle support tickets and work to resolve client issues within SLA times.
Work with team, Service Delivery Manager, and Team Lead to provide top quality service.
Work on a variety of basic to complex issues requested by end users.
Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. They are known for their people-centric culture, amazing benefits and substantial year over year growth, and have been positioned as an employer of choice in the Managed Services space.
Provide first-level help desk support through service ticket systems
Monitor and escalate technical issues as needed
Communicate clearly and effectively with internal teams to resolve problems
Solvo Global is an innovative company with a great culture. They are looking for proactive and communicative individuals eager to learn and grow professionally through hands-on experience.
Provide full lifecycle Operations & Maintenance (O&M) support for all systems, ensuring availability, stability, security, and performance.
Perform daily system health checks across all environments, verifying application services, web services, job services, connectivity, and operational readiness.
Monitor, maintain, and optimize Azure-based servers, Windows servers, and hosted application environments, ensuring system uptime, performance, and capacity stability
9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence.
Handle day-to-day IT operations and provide client-side support.
Assist internal users with errors via the Jira service management system.
Own and improve the end-user onboarding & off-boarding process.
BetterHelp aims to remove barriers to therapy and make mental healthcare more accessible. With over 30,000 therapists, they are the world’s largest online therapy service and invest in their team’s well-being and professional development.
Lead the identification and translation of our clients digital needs.
Create and oversee implementation of technology solutions & strategies.
Identify what technologies can be used to improve the company’s products and services
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed. They invest in technology and prototypes to bring commercial-grade platforms and mission-ready AI to federal agencies. They serve the defense, space, healthcare, and energy sectors.
Develop, update, and maintain enterprise Standard Operating Procedures (SOPs) and user guides.
Author and publish clear, user-centered release notes and communications for each system release.
Support VA training readiness activities, ensuring deliverables align with release cycles.
9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers. Our specialties include cybersecurity, cloud modernization, and software development.
Ensure processes are mature, well documented and easy to use.
Owner.com is the AI growth system for local restaurants, continuously improving SEO, marketing, and online ordering to grow first-party orders. The company has a team in the low hundreds with top talent from successful SMB software companies and is scaling to keep pace with customer growth.
Lead and mentor a team of support agents, providing guidance, motivation, and professional development.
Oversee day-to-day operations of the support team, ensuring timely and effective responses to customer inquiries.
Develop, update, and maintain internal and external support documentation, ensuring it reflects current processes, product features, and best practices.
Clair is on a mission to create financial freedom for America's workers by giving them a digital banking platform that allows them to get paid as soon as they clock out of work. They meet Americans at their place of work by embedding their products within the scheduling, workforce management, and payroll apps they already use every day.
Execute IT infrastructure and application support tasks according to documented procedures.
Responsible for executing IT operations processes to detect, escalate, and resolve incidents or potential incidents, providing troubleshooting or tier 1 resolution services.
Provide incident leadership and assist with engaging and directing service delivery staff to restore service as rapidly as possible.
Vericast is the financial institution (FI) performance partner, helping banks and credit unions drive growth, improve efficiency, increase engagement, and navigate change through data, technology, and people. Thousands of financial institutions rely on their 150 years of financial services expertise to help them achieve more.
Play a critical role in the technical development, implementation, and maintenance of the GRC platform.
Drive integration strategies between GRC platforms and enterprise systems for automated data sharing and reporting.
Provide expert guidance and leadership on GRC technical matters to senior leadership and business stakeholders.
Jobgether is a platform helping candidates find jobs. They use AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Write, design, and update documentation and sample code.
Communicate across and collaborate with various teams, taking their input to enhance the documentation experience.
Contribute to documentation tooling and processes to support more efficient and collaborative documentation development.
Mysten Labs is building foundational infrastructure to accelerate the adoption of decentralized protocols based on blockchain technologies. They raised a $300M Series B round from top Silicon Valley led venture funds and are remote first, hiring across the world.
Own documentation strategy and information architecture.
Establish consistency in voice, style, and quality.
Partner deeply with Engineering and Product.
RevenueCat eliminates the complexities of building and scaling in-app subscriptions. As a remote-first company with over 100 employees, they value Customer Obsession, Always Be Shipping, Own It, and Balance.