Understand business requirements and apply SOPs for each programme you are assigned to.
Solve user issues via live channels and make outbound calls to improve fulfillment and reduce cancellations.
Maintain high-quality interactions and exceed KPIs for customer satisfaction, productivity, and accuracy.
Taskrabbit is a marketplace platform that connects people with local Taskers for everyday home tasks like furniture assembly and handyman work. The company employs distributed teams across the US and EU and has been named a Built In Best Places to Work (2022-2025), celebrated for its inclusive and collaborative culture.
Provide support to German- and English-speaking customers through chat and email.
Resolve issues related to orders, payments, shipping, returns, and account questions.
Meet quality, productivity, and customer satisfaction goals.
TalentPop is a fast-growing agency in the E-commerce industry, providing customer experience solutions for brands. They foster a supportive, remote-first culture with a global team, offering growth and development opportunities.
Build strong relationships with existing B2B customers, including European energy suppliers, ensuring they get maximum value from the SaaS platform.
Serve as primary point of contact for daily requests, onboarding, product adoption, and first-level support, escalating technical issues when needed.
Monitor account health, prepare quarterly business reviews, and support renewals, upselling, and retention while gathering customer feedback.
A fast-growing climate tech company accelerating the transition to a carbon-free electricity grid. It offers a remote-first, international working environment focused on clean energy and digitalisation.
Serve as the bridge between marketing and sales, building outbound pipelines and managing inbound channels.
Qualify leads through initial discovery calls to understand client needs, budget, and structure.
Manage CRM and track all interactions in HubSpot while collaborating with an international team.
Appinio is a global market research company that combines an AI-powered insights platform with expert consultancy to help companies understand consumer behavior. With over 260 employees across 13 countries and 2600+ international clients, they are a remote-first, transparent team delivering research from over 190 markets.
Respond to commercial inbound calls, chats, and emails from patients and healthcare providers with empathy and professionalism.
Identify and report potential Adverse Events and Product Quality Complaints with accurate documentation.
Triage medical information inquiries and provide non-scripted on-label information using approved content.
Alphanumeric provides customer engagement and commercial support services, specializing in the pharmaceutical industry. They are a company that values customer service and strategic thinking, offering a permanent full-time remote position with training and e-learning courses.
Identify and research potential leads and target accounts within the EMEA region.
Engage prospects through email, phone, and social media to initiate conversations and qualify leads.
Schedule meetings and demos for the sales team while exceeding monthly quotas of qualified appointments.
Traild is a high-growth SaaS company using AI, automation, and payments infrastructure to redefine B2B finance operations. With rapid global expansion and a world-class eNPS score of 68, they foster a culture of ownership and impactful work.
Lead the onboarding of customers and ensure successful adoption of Intuitive's products, services, and digital solutions.
Act as a trusted advisor, helping customers achieve operational goals and follow best practices.
Serve as the primary customer advocate, collaborating with cross-functional teams to ensure a positive customer experience.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. They have a team of engineers, clinicians, and innovators united to make surgery smarter, safer, and more human.
Managing complex sales processes with multiple stakeholders and leveraging resources efficiently.
Full circle sales responsibility from first contact to final contract closing.
Acquiring new customers up to 5,000 employees and pitching to HR, Communications, and IT leaders.
Staffbase provides an AI-native Employee Experience Platform for inspirational communication. With over 550 employees and offices worldwide, we are a unicorn company valued at over $1 billion, serving 1,500+ customers.
Drive revenue growth across Germany by advocating Freshservice, our Employee Experience product line.
Collaborate with marketing and business development representatives to acquire new customers and manage a sales pipeline.
Provide regular reporting, travel to customer locations, and continuously educate yourself on SaaS products.
Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. With over 4,500 employees worldwide, we are committed to a people-first approach and fostering a diverse, inclusive workplace.
Lead 15-20 active mid-market implementations from handoff to go-live, managing timelines and customer relationships independently.
Become a product expert to troubleshoot and advise customers on configurations and workflows beyond standard checklists.
Collaborate with Sales, CS, and Product teams to ensure seamless customer journeys and improve internal processes.
Ashby builds next-generation enterprise software for talent leaders, recruiters, and hiring managers. With over 5,000 customers and 2,100 added in the last year, they are a rapidly growing, well-funded startup backed by Y Combinator and top investors.
Drive new customer acquisition and revenue growth for Freshservice in the German mid-market.
Collaborate with channel partners, marketing, and BDRs to execute sales action plans.
Provide regular pipeline reporting and forecasting to the Sales Manager.
Freshworks provides AI-powered, unified service operations to help IT and service teams work together seamlessly. It is trusted by global brands like Bridgestone and McLaren and fosters a culture of ownership and bold moves.
Drive revenue growth by proactively seeking new opportunities and managing the full sales cycle from discovery to close.
Educate potential customers on the value of respond.io and provide tailored solution recommendations.
Collaborate cross-functionally with Customer Success and other teams to ensure client satisfaction and expansion.
Respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place. Trusted by businesses in over 127 countries, we operate as a globally distributed team with a diverse and inclusive culture.
Contact potential clients through outbound cold calls and emails.
Identify client needs and suggest appropriate products/services.
Proactively seek new business opportunities and qualify leads from marketing campaigns.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 5,000 enterprises trust our behavioral AI platform.
Manage all order processing activities and act as a one-stop shop for field operations needs.
Update QAD ERP and CRM systems and maintain the customer database.
Work with sales teams to ensure on-time order fulfillment and resolve scheduling or shipping issues.
SI-BONE is a publicly traded medical device company that pioneered minimally invasive sacropelvic solutions with its iFuse Implant System for SI joint fusion. The company is fast-growing, has been used in over 90,000 procedures, and values agility, creativity, and teamwork.
Answer incoming customer calls and inquiries with professionalism, patience, and genuine empathy.
Document customer interactions accurately, research solutions, and escalate complex issues appropriately.
Collaborate with team members and departments to ensure successful customer outcomes and satisfaction.
Grain — Financial Technologies builds financial technologies to improve access, process efficiency, and portfolio management. Since 2023, they focus on two new products, Velex and Atlas.
Coordinate installation projects from site survey to completion, scheduling engineers and vendors.
Manage customer communications and act as central point of contact for all stakeholders.
Track project milestones, resolve issues, and maintain accurate records and documentation.
Vision RT is a MedTech company that created Surface Guided Radiation Therapy (SGRT), used in over 3,000 clinics worldwide. With 400+ employees, it is part of Danish healthcare investor William Demant Invest and a UK King's Award recipient.
You act as the main point of contact for international B2B customers, managing orders, pricing, and delivery scheduling for label solutions.
You work cross-functionally with sales, logistics, and production to ensure first-class customer service and provide technical consulting.
You monitor market trends in the BeNeLux region and proactively contribute to optimizing internal service processes.
We are a global leader in materials science and digital identification solutions, operating in over 50 countries with around 35,000 employees. We develop labeling and functional materials, and our Schwelm site offers a team-oriented, dynamic environment with about 110 employees.
You will attract new customers by conducting heavy prospecting activities (hunting, cold calling)
You will develop our Freight Exchange (Teleroute) business in a sustainable way
You will manage your agenda by planning your customer appointments yourself and will mainly have to find leads by yourself
Alpega is the trusted execution platform shippers and carriers across Europe rely on to plan, procure, and execute road freight. We are 450+ people across European offices, working in product, engineering, commercial, and the teams that keep partners connected.
Prepare and deliver documents for recruitment and employee allocation processes, including CVs and company agreements.
Provide ongoing administrative and organizational support to the Delivery team.
Ensure all tasks are performed according to internal procedures and standards.
Xebia is a global AI-first, digital transformation, and engineering partner with over 25 years of experience. They employ 5,000 professionals across 16 countries, focusing on engineering excellence and a people-first culture.