Own and optimize the CRM and retention program for our e-commerce business, building sophisticated automations and personalized communications.
Partner cross-functionally with Product, Brand, Growth, Finance, Legal, and Data teams to drive customer acquisition, onboarding, retention, and cross-sell strategies.
Identify trends and growth opportunities within a CRM database of over 6 million customers, translating insights into scalable lifecycle strategies.
Health-E Commerce is a consumer health and wellness advocate and online retailer headquartered in New York, NY, since 2010. It is an HIG Capital portfolio company with four brands and leverages a strong investment backing.
Lead retention marketing strategies across email, SMS, and direct mail for both Kindred Bravely and Storq.
Utilize advanced data analytics from Klaviyo, Shopify, and Lifetimely to improve customer engagement and lifetime value.
Manage a team including an Email Marketing Specialist and refine customer journey maps.
Kindred Bravely designs maternity, postpartum, breastfeeding, and baby essentials, trusted by millions of moms since 2015. In January 2026, it acquired Storq, and together they support parents through early parenthood with a fully remote team.
Lead the strategy and optimization of multi-channel campaigns including email, SMS, and direct mail.
Partner with internal teams to guide messaging, targeting, and campaign design aligned with client objectives.
Track and analyze campaign performance metrics, providing timely reporting and insights to leadership.
Scorpion is a leading provider of technology and services that help local businesses thrive through marketing tools and AI support. The company fosters a culture of genuine care, constant improvement, and unbeatable teamwork, with a diverse team committed to client success.
Owns end-to-end personalization across email, SMS, and direct mail for subscription lifecycle.
Shifts manual campaigns to an always-on, AI-driven testing system to optimize performance.
Leads an offshore production team to build and automate flows like welcome, post-purchase, and winback.
Grüns is a nutrition company that provides convenient, comprehensive nutrition through gummies made from 60 whole-food ingredients. The company operates as a fully remote, high-trust team with biannual off-sites, focusing on high standards, ownership, and urgent impact.
Design and execute data-driven lifecycle marketing programs across email, push, in-app, and SMS to improve customer acquisition, reactivation, and engagement.
Own campaign execution including audience segmentation, personalization, A/B testing, and quality assurance while collaborating with creative, analytics, and product teams.
Leverage marketing automation platforms like Braze and analytical skills to optimize customer journeys and drive measurable business impact.
Our partner is a financial technology company dedicated to improving financial wellness. They are a remote-first team that values innovation, ownership, and continuous improvement.
Dutch Vet is a veterinary telemedicine service that connects pet parents with licensed vets for virtual visits, providing diagnosis, prescription, and medication shipping. Backed by top investors, their team includes successful startup founders and scaling experts, featured in major tech outlets.
Independently manage 5-6 Shopify brands doing over $5M/year, including the most complex accounts.
Own the retention roadmap across your portfolio, including calendars, timing, and revenue targets.
Mentor junior retention managers to improve client-facing skills and strategic thinking.
We're one of the fastest-growing Shopify Retention Agencies in the space. Our team is small, sharp, and obsessed with turning one-time buyers into loyal customers.
Plan and execute the promotional calendar across email and SMS in partnership with teams.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member.
Manage lifecycle marketing initiatives across multiple DTC accounts, including copywriting and project coordination.
Own client relationships and retention strategy, using data to optimize campaigns.
Collaborate with senior team members while progressively taking on more strategic responsibilities.
They are a marketing agency specializing in retention email marketing for direct-to-consumer brands. They operate as a dynamic agency environment with a focus on autonomy, creativity, and building long-term customer relationships.
Own results and relationships for 4–5 high-value Shopify brands, handling the most complex strategic challenges.
Develop advanced retention strategies and playbooks, writing your own copy and directing creative.
Mentor specialists, contribute to process improvements, and represent OKTOBER in complex client negotiations.
OKTOBER is a fast-growing Shopify Retention Agency that helps brands optimize customer retention and email marketing. The company has a small, collaborative team that values autonomy and direct access to founders.
Own the email and CRM channel end-to-end, including platform selection, delivery infrastructure, and lifecycle flows such as onboarding, trial-to-paid, and payment failures.
Design segmentation and trigger logic using product and billing data, working directly with BI to optimize revenue and retention.
Quantify the channel's contribution in terms of incremental revenue, cohort LTV, and retention impact.
Formula is an AI-powered wellness companion that grew out of the top-ranking Keto Diet App in the US, built by a deliberately small team. The team is small and high-agency, with a focus on delivering impact with minimal bureaucracy.
Own copywriting and project management for up to six pod accounts while managing retention strategy for your own one to two accounts.
Lead client calls and business reviews, turning data and reports into concrete action steps.
Grow into full strategic ownership with a clear path to Senior Retention Manager.
We are one of the fastest-growing Shopify Retention Agencies, turning one-time buyers into loyal customers. Our team is small, sharp, and obsessed with results.
Set strategic direction for lifecycle marketing programs (email, SMS, Direct Mail) to drive new customer acquisition.
Lead a high-performing team, manage external agencies, and interface with senior stakeholders to translate channel performance into business decisions.
Own the full tech stack (Klaviyo, Segment) and experimentation culture to optimize acquisition outcomes.
Nutrafol is a pioneer in hair wellness, creating clinically tested products for hair growth that target key root causes of hair thinning. The company is a high-growth, remote-first organization with a culture focused on individuality, innovation, and continuous improvement.
Execute clients' lifecycle marketing plans proactively to meet schedules, performance, and budget goals.
Manage all elements of email marketing initiatives, including strategies, programs, and calendars.
Own client relationships and collaborate cross-functionally with internal teams to ensure successful campaign deployment.
829 Studios is a Boston-based integrated digital marketing agency that combines data-driven strategy with brand-focused creative to help organizations achieve their goals. Recognized as a top agency by Inc. 5000 and Adweek, it fosters a collaborative environment that promotes diversity and inclusion.
Set the strategy and operating cadence for Lifecycle Marketing, aligning Email Marketing and Customer Marketing around a shared view of the customer journey.
Manage, coach, and develop the individual contributors who own Email Marketing and Customer Marketing, including goal-setting and career growth.
Own the email channel strategy in Iterable, including segmentation, personalization, and testing roadmap.
SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. With over 25 years of experience, the company is trusted by millions and fosters a culture of curiosity, inclusion, and hybrid work.