Own results and relationships for 4–5 high-value Shopify brands, handling the most complex strategic challenges.
Develop advanced retention strategies and playbooks, writing your own copy and directing creative.
Mentor specialists, contribute to process improvements, and represent OKTOBER in complex client negotiations.
OKTOBER is a fast-growing Shopify Retention Agency that helps brands optimize customer retention and email marketing. The company has a small, collaborative team that values autonomy and direct access to founders.
Own copywriting and project management for up to six pod accounts while managing retention strategy for your own one to two accounts.
Lead client calls and business reviews, turning data and reports into concrete action steps.
Grow into full strategic ownership with a clear path to Senior Retention Manager.
We are one of the fastest-growing Shopify Retention Agencies, turning one-time buyers into loyal customers. Our team is small, sharp, and obsessed with results.
Manage lifecycle marketing initiatives across multiple DTC accounts, including copywriting and project coordination.
Own client relationships and retention strategy, using data to optimize campaigns.
Collaborate with senior team members while progressively taking on more strategic responsibilities.
They are a marketing agency specializing in retention email marketing for direct-to-consumer brands. They operate as a dynamic agency environment with a focus on autonomy, creativity, and building long-term customer relationships.
Own and scale retention marketing across Email, SMS, subscriptions, and customer lifecycle initiatives.
Build and optimize customer journeys to increase retention, subscription growth, and customer lifetime value.
Collaborate with Growth, Creative, Customer Experience, and Product teams to ensure on-brand customer interactions.
Primal Queen helps women thrive through ancestral nutrition and whole-food supplements. They are a fast-growing brand in women's wellness with a focus on natural ingredients and customer relationships.
Dutch Vet is a veterinary telemedicine service that connects pet parents with licensed vets for virtual visits, providing diagnosis, prescription, and medication shipping. Backed by top investors, their team includes successful startup founders and scaling experts, featured in major tech outlets.
Own email lifecycle marketing in Klaviyo end-to-end, including campaign calendars, trigger flows, segmentation, testing, and deliverability.
Drive retention and re-engagement by building journeys that turn first orders into loyal repeat purchases.
Relaunch the loyalty program end-to-end, personalize marketing using browsing and purchase data, and run owned social channels with AI leverage.
Inspiration Commerce Group buys and builds companies that help people find and buy products they love, with portfolio including fashion marketplaces and affiliate platforms. As a team of ~50 who scaled from $0 to $100M in revenue with 6 acquisitions in 18 months, the culture is high-performance, founder-level ownership, and competitive drive.
Lead email and lifecycle strategy for client accounts, defining segmentation and automation direction.
Serve as a client-facing strategic partner, presenting recommendations and aligning strategy with business goals.
Own audits, performance analysis, and strategic roadmaps to improve retention and revenue.
Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. With over 100 coworkers and founded in 2022, the company focuses on fast, flexible recruitment for marketing agencies.
Act as a strategic business partner and CEO of a portfolio of ~15 strategic clients, driving long-term partnerships and customer retention.
Lead Executive Business Reviews and proactively recommend solutions to anticipate client needs and uncover expansion opportunities.
Drive commercial success by owning retention, expansion strategies, and overall revenue growth within your portfolio.
TrueML is a mission-driven financial software company that uses machine learning to create personalized digital experiences for distressed borrowers. The team includes inspired data scientists, financial services experts, and customer experience fanatics building technology to ensure nobody gets locked out of the financial system.
Act as a strategic advisor for a portfolio of eCommerce brands, guiding them through onboarding, training, and best practices to maximize platform value.
Analyze customer data and business trends to provide insights supporting marketing, retention, and growth initiatives.
Build and maintain strong relationships with global eCommerce brands while creating educational resources like guides and case studies.
This role is posted on behalf of a partner company that helps eCommerce brands unlock growth through data-driven customer insights and strategic guidance. The partner company works with leading global brands in a collaborative remote environment with a flat organizational structure.
Develop and manage relationships with corporate clients to maximize retention and growth.
Serve as the main point of contact for client queries, renewals, and engagement.
Collaborate with account executives to identify new business opportunities and expand product adoption.
AlphaSense provides AI-driven market intelligence and search to help businesses make informed decisions. With over 2,000 employees globally and trusted by more than 6,000 enterprise customers, AlphaSense fosters a collaborative and innovative culture.
Set strategic direction for lifecycle marketing programs (email, SMS, Direct Mail) to drive new customer acquisition.
Lead a high-performing team, manage external agencies, and interface with senior stakeholders to translate channel performance into business decisions.
Own the full tech stack (Klaviyo, Segment) and experimentation culture to optimize acquisition outcomes.
Nutrafol is a pioneer in hair wellness, creating clinically tested products for hair growth that target key root causes of hair thinning. The company is a high-growth, remote-first organization with a culture focused on individuality, innovation, and continuous improvement.
Own renewal and expansion strategy for a portfolio of accounting firms, driving measurable value realization and net revenue retention.
Serve as a strategic advisor to executive stakeholders, diagnosing workflow inefficiencies and aligning product capabilities to firm-level improvements.
Proactively identify churn indicators through behavioral data and health metrics, and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms. We are well-funded, ranked #1 on G2, Great Place To Work® certified, and on Fortune's Best Small Workplaces™ List.
Build and maintain strong client relationships, driving retention and program success.
Manage day-to-day operations, issue resolution, and strategic growth for a portfolio of accounts.
Leverage data to demonstrate value and identify opportunities for expansion.
Foodsmart is the leading Foodcare platform in the U.S., delivering nutrition-driven healthcare at scale with a national network of Registered Dietitians. With over 3 million members and a $200 million investment from TPG's Rise Fund, Foodsmart is a mission-driven company dedicated to making nutritious food accessible and affordable.
Establish yourself as a trusted advisor to drive client success, renewal, and growth for mid-to-large enterprise accounts.
Lead day-to-day client communication, deliver performance reporting, and provide strategic campaign insights.
Manage client health, revenue forecasting, and partner with account managers to identify expansion opportunities.
Drips helps big brands drive 1:1 conversations with large audiences using an AI-powered conversational outreach strategy. Founded in 2016, we are well-funded and foster a community-driven culture centered on core values like Happiness, Team, Lean, Passion, and Improve.
Own net revenue retention for large employer accounts, driving enrollment, renewal, and expansion.
Deliver data-driven business reviews translating clinical outcomes into quantifiable ROI for C-suite stakeholders.
Partner cross-functionally with Sales, Renewals, Product, and Analytics to protect and grow Maven's revenue.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with over 2,300 employers and health plans. Founded in 2014, the company has raised over $425 million and is recognized with numerous workplace and innovation awards.
Own a portfolio of ~100 high-value restaurant brands, managing their full lifecycle from onboarding to renewal.
Act as a trusted consultant, analyzing data to provide recommendations on marketing, SEO, and operations.
Drive retention and growth by proactively identifying churn signals and leading save conversations with empathy.
Owner is the AI-native system local business owners use to succeed, starting with restaurants. The team is in the low hundreds, with top talent from Shopify, HubSpot, and DoorDash, and operates as a remote-first, global company.
Act as a trusted advisor to high-impact creator accounts, driving retention and expansion through strategic email strategy and Kit optimization.
Build deep relationships and anticipate customer needs, providing proactive guidance and personalized experiences.
Collaborate cross-functionally with Product, Marketing, and Support to improve the creator experience and drive feature adoption.
Kit is an email-first operating system for creators who mean business, helping them grow and monetize their audience with ease. We are a 100% independent and remote team committed to helping creators earn $1 billion using our platform, and we embrace AI thoughtfully in our work.
Act as a strategic leader managing a portfolio of key enterprise accounts to drive revenue growth, retention, and expansion.
Build trusted advisor relationships with senior stakeholders, identifying upsell and cross-sell opportunities for AI-powered solutions.
Own the end-to-end renewal strategy and commercial process, collaborating cross-functionally to ensure customer success and retention.
LivePerson provides enterprise conversational AI and digital transformation solutions, powering nearly a billion interactions monthly for leading brands. The company was named the #1 Most Innovative AI Company by Fast Company and fosters a remote-first, inclusive culture with a focus on diversity and employee growth.
Own the post-sale customer relationship, driving product adoption, satisfaction, and retention across the full customer lifecycle.
Guide customers from onboarding through renewal, expanding feature usage and identifying growth opportunities.
Advocate for customers by gathering feedback and collaborating with sales, support, and product teams.
momoGood is an AI-native platform that redefines modern giving, helping nonprofits, companies, and political organizations turn frictionless giving into lasting engagement. The company has helped raise over $1.7 billion worldwide and focuses on building a deliberate, impact-driven team and culture.
Lead lifecycle marketing strategy across email, SMS, and loyalty programs to drive retention and lifetime value.
Develop customer segmentation and personalization strategies to improve targeting and campaign performance.
Monitor KPIs, conduct A/B tests, and communicate insights to executive team to optimize retention efforts.
ARMRA is a health and wellness company founded by Dr. Sarah Rahal, offering colostrum supplements with 400+ bioactive nutrients to restore cellular health. The company is a mission-driven team of builders, resilient and direct, seeking individuals who take ownership and thrive on challenges.