Serve as the point of contact for new providers, developing deep expertise in Nourish’s tools and processes to effectively support RDs.
Support the development and enhancement of onboarding materials to help providers quickly learn Nourish’s systems and processes
Pitch new providers on the value of joining Nourish and guide them through a streamlined onboarding process so they can start delivering care quickly
Nourish is on a mission to improve people’s health by making it easy to eat well. They are building an AI-native, patient-friendly healthcare system centered on nutrition that improves outcomes, lowers costs, and helps people live healthier, longer lives.
Act as the primary point of contact for new patients calling and emailing in.
Efficiently register and onboard a high volume of new patients.
Precisely verify patient insurance information to confirm active coverage and eligibility.
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team that values its employees.
Prepare before calls to ensure Cherry implementation is efficient and practical
Deliver engaging narratives based on past customer successes to build initial momentum and excitement for Cherry
Cherry is a fast-growing FinTech company established in 2019 that offers a Buy Now, Pay Later solution for medical practices. They are backed by investors such as Kleiner Perkins and DCM, and led by Stanford entrepreneurs with a previous successful exit.
Assist customers in learning and adopting the brightwheel product.
Own a portfolio of 100+ accounts throughout the onboarding process.
Prioritize accounts to take strategic, timely actions and complete implementation.
Brightwheel is the largest and fastest-growing platform in early education. They are trusted by millions of educators and families every day and are backed by top investors.
Coordinate comprehensive onboarding for new therapists and nurse practitioners.
Serve as the main point of contact for provider questions, concerns, and technical issues.
Monitor provider satisfaction and engagement, identifying opportunities for improvement.
Seven Starling is revolutionizing women's behavioral health through our clinically-validated virtual care platform. As a venture-backed, rapidly scaling startup at the forefront of maternal healthcare innovation, they have developed a groundbreaking clinical model that combines specialized therapy, peer support, and medication management to effectively treat perinatal mood disorders.
Guiding applicants through the Virta enrollment process to answer questions and provide motivation.
Individually responsible for enrolling applicants and achieving individual and team based quarterly quotas.
Proactively thinks of ways to improve the enrollment process for patients and teammates and helps execute on those ideas with the team.
Virta Health aims to reverse metabolic disease in one billion people through technology, personalized nutrition, and virtual care delivery. They have raised over $350 million and partner with health plans, employers, and government organizations.
Oversee the daily operations of the Enrollment Specialist team, including planning daily team coverage for various tasks.
Ensure the efficient and accurate execution of all new patient onboarding processes, including effective management of incoming communications.
Lead, coach, and develop a team of Enrollment Specialists, providing ongoing performance feedback, conducting regular one-on-one meetings, and completing annual performance evaluations to ensure high-quality service and productivity.
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Form Health is a venture-backed innovative startup with an experienced clinical and leadership team deeply invested in our core value to put patients first, and also deeply committed to creating a culture where every employee is valued and we learn and improve together.
Manage a high volume of outbound and inbound new patient onboarding calls
Build trust with patients and clinical care team members through exceptional omnichannel customer service
Actively listen during patient conversations to activate personalized support for new patients and provide appropriate next steps including visit scheduling
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach. They are committed to improving patient outcomes and quality of life by delaying disease progression and shifting care to the home.
Support live clinical cases across multiple accounts, advising HCPs on the best use of devices during surgery.
Assist with procedural setup and staff education, ensuring KPI collection and clinical documentation.
Partner with Sales and Marketing for account success, contributing to training and onboarding in the field.
Noah Medical is building the future of medical robotics with their next generation robotic platform that targets early diagnosis and treatment of patients across multiple indications. Their talented team of engineers, innovators, and industry leaders bring years of experience from the top healthcare companies in the world.
Support clinical staff by gathering data to complete the medical necessity review process.
Create and send letters to providers and/or members to communicate information.
Collaborate with care management teams and stakeholders to provide optimal service.
Wellmark is a mutual insurance company owned by policy holders across Iowa and South Dakota, and they’ve built their reputation on over 80 years’ worth of trust. They are motivated by the well-being of their members, putting them first and committing to sustainability and innovation.
Act as the first line of communication for clients that are embarking on a surgical procedure journey
Learn about clients needs and individualize communications based on those needs
Ensure all incoming procedure orders are scheduled in a timely manner
Diana Health is a high-growth network of modern women's health practices. They are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives.
Respond to users via chat, email and calls with clarity, empathy, and expertise
Identify recurring patterns or issues and share insights with Engineering & Product
Collaborate in a public, written-first environment
Beside is creating a seamless layer that passively structures and acts on conversations across mobile, desktop, and live interactions. They believe in extreme ownership, radical transparency, where every team member is empowered to think, build, and lead.
Showcase customer service and data entry skills as part of the healthcare team.
Involved in claims adjudication and/or provider credentialing.
Support customers by phone, email and chat.
Sutherland helps customers globally achieve greater agility and transform automated customer experiences. As a digital transformation company they have been in business for over 35 years and are Great Place to Work certified with nearly 40,000 employees.
Serve as a strategic talent partner to DSOs and multi-practice dental organizations.
Lead full-cycle recruitment for clinical and operational roles, building market-specific hiring strategies.
Provide data-driven insights that elevate clients’ talent outcomes across the dental talent landscape.
Henry Schein is a Fortune 500 company that is the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. They serve over 1 million customers in 33 countries and territories, with approximately 25,000 employees.
Create a welcoming experience by authentically engaging every caller, every time.
Thoroughly and accurately answer questions about customers’ healthcare accounts.
Thoughtfully listen to callers’ needs and provide appropriate solutions.
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. They research the most effective cost containment strategies and are driving down the cost of plans with innovative solutions.
Triage and manage escalated day to day IT support for remote dental practices.
Act with urgency for imaging issues for practices with patients in chair.
Identify and Escalate complicated imaging issues
Archy is a vertical SaaS solution that is revolutionizing the dental practice management space. We provide dental providers cutting-edge software that allows them to focus on being dentists while we handle the technical aspects of running their practice.
Nurture & Grow: Take ownership of existing accounts and drive increased patient referral volume.
Success Management: Act as the primary point of contact for clinical partners, answering questions, providing updates.
Process Implementation: Work with clinics to refine their internal referral processes, making it easier for them to send patients to our platform.
Carda Health is building the world’s first patient-centered virtual heart and lung platform, starting with cardiac and pulmonary rehab. They are a team of clinicians, mathematicians, entrepreneurs, and engineers who believe technology and data, when applied ethically, can transform healthcare.
Teach highly-engaging live classes over Zoom four times a week.
Grade student projects and provide feedback as necessary.
Communicate regularly with students over email and other community tools
Stepful reimagines allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs. They help learners launch high-demand healthcare careers and partner with leading healthcare institutions to build talent pipelines. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp.
Guide new customers through the full onboarding lifecycle.
Serve as the primary point of contact during onboarding.
Partner with customers to define goals.
Our client is a fast-growing SaaS company that helps businesses simplify and automate sales tax compliance. As part of the Customer Success organization, they aim to deliver an effortless and accurate solution that enables customers to stay compliant while focusing on growing their business.
Consult customers on enhancing the value of their contact lens purchase
Provide top notch customer service in a fast-paced, dynamic environment
SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. They aim to make vision care more accessible. They maintain a legendary, award-winning culture and are owned by KKR.