Source Job

• Manage customer accounts, evaluate creditworthiness, and ensure timely collection of payments.
• Review and process credit-held orders, respond to customer inquiries, and investigate claims.
• Negotiate payment arrangements and collaborate with internal teams to reduce credit risk.

Bertelsmann is building a global network of Accounting Shared Service Centers to standardize accounting processes. It is one of the world's largest media corporations, operating in some 50 countries with a diverse workforce.

• Monitor customer accounts and contact clients to collect outstanding payments, ensuring timely resolution of overdue invoices.
• Investigate historical data and collaborate with billing teams to resolve billing and payment inquiries.
• Maintain accurate records of account status, analyze aging reports, and report weekly on collection activity and accounts receivable.

Mitratech is a technology company that builds world-class products to simplify operations in Legal, Risk, Compliance, and HR functions. With over 35 years of experience, they serve 20,000+ clients globally, including 30% of the Fortune 500, and foster a diverse, inclusive culture centered on learning and fun.

• Manage customer billing and payment inquiries, ensuring timely and professional responses.
• Proactively follow up on outstanding invoices and resolve payment delays while maintaining positive relationships.
• Collaborate with internal teams to resolve billing discrepancies and improve processes.

Gong uses AI to transform how revenue teams win, unifying data and workflows for over 5,000 companies. The company fosters a culture of innovation, transparency, and trust, with ambitious goals and a passionate team.

• Own a dedicated portfolio of brand/retailer accounts, driving proactive collections outreach on past-due invoices.
• Lead collections conversations with professionalism, empathy, and firm negotiation to resolve disputes and secure payment commitments.
• Partner daily with invoicing, operations, and delivery teams to resolve payment blockers and keep product moving.

Nabis is the #1 licensed cannabis wholesale platform, supplying $1B+ annually from hundreds of brands to retailers across California, New York, and Nevada. Backed by Y Combinator and investors like DoorDash co-founder Stanley Tang, we are a fast-growing startup building an innovative technology-first platform to scale the cannabis industry.

• Own accounts receivable aging and produce weekly AR aging reports for leadership.
• Execute structured collections outreach at Day 15, 30, and 45 for outstanding invoices.
• Serve as primary contact for billing inquiries and disputes, escalating as needed.

Zūm revolutionizes mass mobility with its Connected Mobility Experience system for student transportation. More than 4,500 schools rely on Zūm, and it is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

• Deliver customer service excellence by resolving collection issues, invoice discrepancies, and account adjustments.
• Proactively manage assigned accounts to reduce delinquency and ensure timely payments.
• Collaborate with operations and accounting teams to research and resolve unauthorized credits and payment discrepancies.

Envita Solutions is a total waste management partner transforming complex waste challenges into sustainable solutions. With over 300 employees and a network of over 3,000 supplier partners, the company fosters a culture of safety, integrity, and inclusion.

• Act as the empathetic voice of Wealthsimple during sensitive moments, resolving negative balances and failed transactions with care.
• Own the end-to-end recovery journey, investigating account issues and setting up client repayment plans.
• Spot trends in risk operations and collaborate cross-functionally to improve systems that prevent future issues.

Wealthsimple is Canada's leading financial innovator, offering a full suite of simple, sophisticated financial products. With over 4 million clients and $125 billion in assets, the company has a hybrid team of over 1,500 employees across North America, known for a collaborative and driven culture.

• You will manage customer accounts by monitoring payments and negotiating payment arrangements.
• You will communicate with customers via phone and email to ensure timely payments and maintain relationships.
• You will work within credit limit guidelines, approve orders, and maintain accurate records.

SanMar is a leading distributor of branded apparel and accessories, working with brands like Nike and The North Face. They have a large workforce across North America and a culture focused on family values and employee growth.

• Oversee end-to-end billing, invoicing, and accounts receivable processes to ensure accuracy and timeliness.
• Drive collections strategy through proactive outreach and payment negotiations with customers.
• Collaborate cross-functionally with CX, Sales, and Accounting to resolve billing issues and improve workflows.

Scale to Win is a fully-remote, progressive political tech company founded in 2020 that provides texting and dialer tools for Democratic campaigns. With over 3,000 clients and a culture of collaboration, they are committed to driving change.

• Manage patient account activities to optimize reimbursement and reduce accounts receivable.
• Perform billing, follow-up, collections, and denials resolution to improve financial outcomes.
• Ensure accuracy of charge, claim, and payment data through reviews and targeted corrections.

The University of Kentucky is a public land-grant university dedicated to advancing education, research, and healthcare. It promotes a supportive culture that values employee well-being and professional growth.

• Serve as the primary point of contact for the AR inbox and phone line, ensuring prompt responses to customer inquiries.
• Conduct proactive outreach to customers regarding account balances to ensure timely payments while maintaining strong relationships.
• Prepare regular AR aging and collections reporting to support leadership visibility into cash flow performance.

First Due provides transformative end-to-end software solutions for fire and EMS agencies to prevent first responder injury or death and improve operational effectiveness. The company is a growing SaaS organization with a remote-first culture, offering competitive benefits and opportunities for advancement.

• Own AR aging, collections calls, and payment follow-up with US customers and insurers.
• Process high-volume invoices, cash application, and reconciliations with accuracy.
• Support month-end close, payroll entry, and AP cross-training for full-cycle accounting.

RYZ Labs is a startup studio that builds and scales innovative companies. They are a remote-first team across the US and Latam, focused on autonomy, impact, and high standards.

• Manage end-to-end collection processes for overdue receivables.
• Actively communicate with customers to ensure timely and regular collections.
• Analyze risky receivables, create action plans, and prepare daily/weekly collection reports.

DoktorTakvimi.com, a part of Docplanner Group, is Turkey's leading health platform with nearly 2,500 colleagues worldwide, working to support healthier lives. They foster a culture of autonomy, employee value, and flexibility, with a team that challenges status quo and learns from mistakes.

• Manage customer accounts and monitor payments to secure revenue and minimize risk.
• Communicate with customers via phone and email to negotiate payment arrangements and resolve discrepancies.
• Handle stressful situations with empathy and professionalism while maintaining accurate records.

SanMar is a leading supplier of apparel and accessories, focusing on building strong customer relationships. The company has a family-oriented culture and emphasizes teamwork and professional growth.

• Contact customers via phone, email, and written communication to collect overdue payments.
• Follow up consistently on delinquent accounts to reduce aging balances and resolve payment discrepancies.
• Process credit card payments, issue credits, and make account adjustments as needed.

Vert Environmental is a leading third-party industrial hygiene consulting and testing company. With over a decade of experience, they have a strong reputation and a team of certified professionals.

• Proactively call clients to resolve past-due invoices and manage end-to-end refund processing.
• Conduct outbound call loops to clients with past-due invoices, declines, and outstanding balances.
• Handle dispute resolution and maintain detailed records of payment promises and refund justifications.

VA Claims Insider helps veterans navigate the VA disability claims process. The company is an equal opportunity employer with a remote-first culture and a focus on accuracy and communication.

• Manage patient collections and financial arrangements via calls and account review.
• Inform patients of coverage options including Government programs and Financial CARE.
• Perform skip tracing and resolve accounts with uninsured or residual balances.

Air Methods provides air medical transport services. The company is an EEO/AA employer with a focus on patient billing and collections, and maintains a culture of compliance and compassion.

• Manage patient accounts and collections for medical services.
• Communicate with patients and insurance companies to resolve billing issues.
• Determine collectability and assist with financial assistance programs.

Air Methods provides air medical transport and patient billing services. The company is a large employer with a focus on compliance and patient financial counseling.

• Manage a portfolio of customer accounts and ensure timely invoice payment.
• Provide professional support to customers regarding AR questions and make collection calls.
• Collaborate cross-functionally with sales, orders, and channel teams to support month-end close.

Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform for security and access control. With over 30,000 customers, a $5.8B valuation, and backing from top venture firms, Verkada is a rapidly scaling company at the forefront of physical AI.

• Manage high-value at-risk accounts by applying collection policies and negotiation techniques.
• Engage customers in constructive discussions to understand financial challenges and develop repayment solutions.
• Analyze account details and financial information to determine the best course of action.

The company is a financial services firm specializing in collections and risk management. It operates remotely with a collaborative culture focused on professional development.