Answer incoming inquiries from patients, answer questions, and schedule appointments
Make outbound phone calls to patients, pharmacies, and insurance companies
Create and triage tickets in ServiceNow
Talkiatry transforms psychiatry with accessible, human, and responsible care. They’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.
Build and maintain trusted client relationships, acting as a primary point of contact.
Onboard new customers, providing technical support, and resolving issues.
Collaborate with Product and engineering teams to address product reliability.
Fuze Health puts patients first and addresses the most pressing needs in healthcare. They empower millions to digitally connect with care providers, essential health resources and needed treatments.
Interview Leading Oncologists to gather insights on where patients should go for care.
Synthesize the Literature and capture every published study on factors predicting cancer outcomes.
Build Outcome Metrics to understand the outcomes of each hospital and doctor treating cancer.
CancerNavigator is an early-stage healthcare company dedicated to supporting cancer patients. They work with health plans across the country to provide 1-1 support to members facing a cancer diagnosis through dedicated Oncology Certified Nurses.
Build and maintain trusting relationships with clients through service.
Accountable for accurate and timely transition of new clients into the platform.
Provide ongoing client support to troubleshooting inquiries.
Judi Health is an enterprise health technology company providing solutions for employers and health plans. They have a comprehensive suite of solutions and are rebuilding trust in healthcare in the U.S.
Manage a caseload of in-progress applications through the underwriting process
Coordinate and follow up on medical exam bookings with vendors and clients
Handle inbound calls and respond to client emails
PolicyMe is Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families. They operate with a remote-first culture and have sold over $10 billion in insurance coverage since 2018.
Act as the primary point of contact for new patients calling and emailing in.
Efficiently register and onboard a high volume of new patients.
Precisely verify patient insurance information to confirm active coverage and eligibility.
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team that values its employees.
Nurture & Grow: Take ownership of existing accounts and drive increased patient referral volume.
Success Management: Act as the primary point of contact for clinical partners, answering questions, providing updates.
Process Implementation: Work with clinics to refine their internal referral processes, making it easier for them to send patients to our platform.
Carda Health is building the world’s first patient-centered virtual heart and lung platform, starting with cardiac and pulmonary rehab. They are a team of clinicians, mathematicians, entrepreneurs, and engineers who believe technology and data, when applied ethically, can transform healthcare.
Supporting an estimated 7 hours daily on telephonic support to our members and providers.
De-escalate situations by actively listening to members’ and providers' concerns and adopting a solution-focused approach.
Manage all things care coordination, including but not limited to: maintaining patient charts, rescheduling appointments, executing prescription authorization forms.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need. They partner with over 450 companies and provide care for 10 million people.
Own and manage ongoing relationships with oncology practice partners, ensuring clear, consistent communication between key stakeholders on both teams
Monitor and report on partnership performance metrics, providing actionable insights to partner practices and internal leadership
Continuously evaluate and optimize workflows to improve efficiency, performance outcomes, and overall partner experience, including adapting to new software releases or operational updates
Protocol Behavioral Health provides cancer-specific behavioral health treatment to patients by partnering with oncology clinics and cancer centers. The team consists of top tier executives and operators who have depth in experience across behavioral health, healthcare services and oncology payer relationships.
Serve on interdisciplinary care team as patient health coach, in partnership with a clinical RN and Pharmacist.
Empower patients to set their own health and wellness goals (or support them as they strive to stick to a treatment plan from a healthcare practitioner) and offer support as they make progress.
Provide remote telephonic coaching services at a frequency based on risk, need, and program specific workflows.
Vytal Care operates as a market leader in value-based healthcare, experiencing rapid growth. They focus on proactive and coordinated care, particularly in the home, powered by technology and a human-centered approach.
Responsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare.
The Patient Connection Associate III is responsible for pre-registering and scheduling moderately complex procedures.
Coordinating multiple resources for patient services.
Piedmont Healthcare is responsible for pre-registering and scheduling moderately complex procedures and coordinating multiple resources for patient services. The company offer opportunities to those who seek to be challenged and have a meaningful impact on the health of our patients and community.
Serve as the ongoing point of contact for Medicare patients after their intake appointment.
Educate patients on how to access healthcare services (e.g., finding providers, using insurance, scheduling appointments).
Troubleshoot issues related to online portals, referrals, or provider communication.
Understood Care aims to bridge the healthcare gap for Medicare patients needing help navigating the healthcare system. They seem to value compassion, proactivity, and patient empowerment in a fast-paced, startup environment.
Conduct outbound and inbound calls to potential patients to explain services and assist with enrollment or scheduling.
Complete short intake forms to accurately collect demographic, eligibility, and clinical information.
Schedule patient appointments based on availability, location, and provider match.
Zócalo Health is a tech-driven healthcare provider built for Latinos, by Latinos, developing a new approach to care designed around shared experiences. Founded in 2021, they are backed by leading healthcare and social impact investors and are committed to expanding their reach to serve more members and communities.
Manage a high volume of outbound and inbound new patient onboarding calls
Build trust with patients and clinical care team members through exceptional omnichannel customer service
Actively listen during patient conversations to activate personalized support for new patients and provide appropriate next steps including visit scheduling
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach. They are committed to improving patient outcomes and quality of life by delaying disease progression and shifting care to the home.
Deliver high level of customer service to all internal and external customers.
Assist with scheduling over the phone, providing general clinic information regarding appointments, referrals, cancellations and symptom reporting.
Document patient calls in the EMR with excellent written and typing skills.
Oregon Health & Science University values a diverse and culturally competent workforce. They are proud of their commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status.
Address the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
Schedule and coordinate the flow of work within or between departments to expedite project efficiencies and resolution to escalations.
Address and resolve assigned inquiries with a sense of urgency; Ensure timely closure of escalation cases using email, phone, or salesforce.com
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other.
Prioritizing tasks and managing a schedule of meeting a high volume of members to conduct introductory video appointments
Upholding our value of moving fast by answering and assisting with questions about our product and providing personalized recommendations for supporting member needs
Demonstrating our value of “walking through walls” to deliver an exceptional customer service experience to our members and escalating concerns or questions appropriately
Maven is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. With over 2,000 employers and health plans trusting their platform, Maven offers clinical, emotional, and financial support across various stages of life.
Assists in coordinating patient care with medical staff by reviewing and maintaining provider schedules.
Ensures patient-specific needs are met by arranging interpretation services as needed.
Prepares patients for virtual appointments by ensuring the patient has what is needed for their appointment.
Ascend Healthcare provides fully integrated, quality psychiatric and behavioral health services. They foster a professional, collaborative, and rewarding workplace culture, dedicated to making a profound impact on diverse communities through exceptional patient care.
Registers new patients in electronic medical record
Provides patients with accurate information when answering questions and concerns
Spring Fertility is a fertility group grounded in clinical excellence and innovation. They deliver patient-centric, individualized, and compassionate care, recognizing that every journey is unique. The company is growing rapidly and deeply committed to the professional and personal development of their team.
Lead, coach, and mentor PCA Leads; indirectly oversee the full PCA team.
Own forecasting, staffing plans, and scheduling strategy for all PCA coverage across chat, phone, and ticket queues.
Design and oversee quality assurance programs, including auditing, coaching, and root-cause analysis.
9amHealth is a cardiometabolic care company that offers custom care plans, prescription medications, and expert guidance to help members live healthier. It is a San Diego, California-based company with a collaborative learning mindset and a passion for improvement.