Manage and prioritize Salesforce support case queues to ensure SLA compliance.
Troubleshoot end-user issues and perform administrative tasks like user provisioning and data corrections.
Create knowledge base articles and report on support metrics to improve self-service and performance.
Peraton is a next-generation national security company that drives missions of consequence across all domains. As a leading mission capability integrator and enterprise IT provider, it serves U.S. government agencies and armed forces.
Lead and scale Phoenix’s client-facing support organization, overseeing customer experience and retention strategy.
Build a high-performing Client Services organization combining support, technical troubleshooting, onboarding, and account management.
Partner closely with Product, Engineering, and other teams to ensure exceptional service and measurable business outcomes.
We are the Autonomous Commerce Platform for DTC Founders, unifying storefronts, checkout, payments, and operations with AI agents. We have 8-figure ARR growing 100%+ YoY, strong unit economics, and are backed by experienced operators.
Own member support across both The Dispatch and SCOTUSblog, handling account issues, troubleshooting, and retention.
Moderate comment sections, handle member programming logistics, and route feedback to the right teams.
Turn inbox insights into friction reports, file bugs, and improve help content to reduce repeat questions.
The Dispatch is a member-funded publication covering politics, policy, and culture from a fact-based, conservative perspective. With over 40,000 members and ownership of SCOTUSblog, they prioritize reader-driven journalism over algorithmic influence.
Assist with theme park reservation requests and ensure accuracy.
Review booking details and send confirmations.
Maintain organized booking records and handle updates.
Aisles & Abroad specializes in travel and theme park booking services. They offer a supportive team environment with remote work flexibility and opportunities for growth.
Lead the strategy and execution of a unified customer experience across onboarding, implementation, adoption, retention, and expansion.
Oversee customer success, professional learning, product enablement, analytics, and support capabilities for K-12 districts.
Build trusted partnerships with district leaders and translate customer needs into scalable strategies.
The partner company specializes in K-12 education technology, helping districts improve student outcomes through effective implementation. It is a remote-first organization with a collaborative culture focused on meaningful impact.
Lead client appointments via Zoom and phone to understand needs and provide guidance on benefits and coverage.
Coach and support team members to foster a collaborative remote culture while maintaining service quality.
Develop leadership skills through structured mentorship and training, with performance-based advancement opportunities.
The partner company provides professional guidance on benefits and coverage options. The remote team emphasizes mentorship, accountability, and professional growth.
Engage with members by phone to encourage participation in care management programs and complete non-clinical assessments.
Identify barriers to care and connect members with appropriate services, benefits, and community resources.
Accurately document member interactions and operate effectively in a high-volume, remote call-center environment.
This partner company helps members navigate care management programs and access resources to improve their health and well-being. It operates remotely with a focus on compassionate support and efficient operations, though specific size and culture details are not mentioned.
Provide virtual support to clients via Zoom and phone appointments to understand their needs and offer timely assistance.
Assist clients with applications, enrollments, policy updates, and related documentation.
Develop communication, product knowledge, and leadership capabilities through structured training and mentorship.
This company provides virtual customer service support for clients to understand their benefits. It is a remote-first organization that offers comprehensive training and mentorship programs.
Drive operational improvements and reporting for Customer Success metrics like NRR, GRR, and usage KPIs.
Translate complex data into actionable insights for leadership and cross-functional teams.
Manage multiple priorities while ensuring data accuracy and quality assurance.
They are a B2B SaaS company focused on customer success operations. They foster an inclusive and collaborative workplace with a commitment to equal employment opportunity.
Manage day-to-day client relationships for assigned accounts, ensuring smooth movement of devices through processing, data destruction, and recycling.
Monitor shipments, resolve customer inquiries, and provide training on platform functionality and reports.
Maintain accurate tracking and documentation to support compliance with R2v3, e-Stewards, and audit requirements.
This company specializes in IT asset disposition (ITAD), managing the secure collection, processing, data destruction, resale, and recycling of enterprise technology. They foster a collaborative, growth-oriented culture with a focus on customer service, operational excellence, and integrity.