Own the post-sales relationship for a portfolio of accounts, drive value with technical sponsors, and scale customer lifecycle events. Create reusable content, represent the customer in internal meetings, and partner with the team to grow the brand. Keep up-to-date on Honeycomb technologies and product offerings.

The Product Experience Specialist is the first point of contact, providing technical product support, troubleshooting product-related issues, assessing problems, and escalating when necessary to ensure an exceptional customer experience. They respond to customer product inquiries via calls, emails, and chat, troubleshooting and resolving concerns, and documenting trends.

This is a remote work from home position, where you will enjoy making outbound calls and reaching out to patients, members, and customers to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments. The role involves assisting members and patients with benefits and insurance information, conducting surveys and making a difference in someone’s life!

As a Client Support Specialist II, you'll be the first line of defense in resolving issues and addressing inquiries from customers. Your role involves responding to incoming communications, documenting interactions, and updating clients on ongoing resolutions. You'll resolve client inquiries directly or escalate them to other departments if necessary.

You'll play a pivotal role in Olo’s Customer Support and Operations team overseeing all Tier 1 support operations, implementing best practices to improve workflows, streamline processes, and enhance the overall customer experience. You will be responsible for team performance, operational excellence, and customer satisfaction metrics, ensuring our frontline support team is empowered to provide exceptional service.

Answer inbound calls from patients, doctor's offices, and insurance carriers to resolve patient billing issues. Initiate payment plans and utilize resources to resolve inquiries while meeting performance goals. Become proficient with processes after training in a fast-paced environment, demonstrating excellent communication and organizational skills.

Make a meaningful impact on people’s lives as a financial consultant. There's NO COLD CALLING; you’ll only contact individuals who have already requested information. Enjoy work-life balance with a streamlined lead generation system and the potential to make $80,000 - $300,000+ in your first year.

We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. The position offers a flexible schedule with weekly pay and weekly trainings.

Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward. As a CSM, you’ll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders.

This position coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payor claims research, and other accounts receivable work. Works as a member of a team to ensure reimbursement for services in a timely and accurate manner.