In this role, you will be the voice of Nordstrom and/or Nordstrom Rack, fielding real-time calls in a virtual, call center environment from customers across the country during peak/scaled events. The ideal Customer CARE Specialist 1 is caring and compassionate, enthusiastic, and solutions-oriented. This is a fully remote, work from home position.

The Patient Services Representative Medical Assistant position offers a unique opportunity to contribute to patient care from a distance, being the first point of contact for patients, providing customer service, managing appointments, and addressing patient inquiries with empathy and efficiency. This remote position requires a proactive, detail-oriented individual.

Handle inquiries from clients, physicians, nurses, or representatives, providing excellent customer service while adhering to regulations and company standards. You will perform data processing tasks, including data preparation, entry, tracking, documentation, and filing. This role ensures client information is current, addresses concerns, and supports a positive team environment.

Fielding customer inquiries, Healthcare Customer Service Representatives find innovative ways to respond to questions, issues, and concerns, connecting via phone/email/chat/social media, resolving issues and escalating when needed. They process payments, track information for auditing, and provide feedback, with some upselling.

The Care Advocate team will be the primary point of contact for a specific caseload of clients across the country who engage with Lyra seeking high-quality outpatient mental healthcare. This role focuses on ensuring that clients receive assistance navigating their care options and are quickly connected to one of our outstanding Lyra network providers.

In this role, you will be responsible for growing and building an existing team of support team members, managing the quality and efficiency of the team’s output through all client communication channels, and overseeing the team’s technology tools, processes and workflows.

Your main responsibility will involve assisting customers from F1000 companies and R1 Universities via email and inbound phone calls while collaborating with internal teams to tackle identified bugs; demonstrate technical proficiency and ownership of end-to-end customer issues. You'll support customers, troubleshoot, reproduce, and escalate product-related bugs, working closely with Engineering and QA.

We are seeking a detail-oriented and solution-focused Partner Network Support Specialist to provide a broad range of support across all operational facets of our Partner Network, in order to deliver and maintain operational excellence in serving our Property Management partners. This role requires strong communication skills, technical expertise, and a commitment to delivering exceptional support experiences.

Assist in the wide variety of complex transactions and problem solving in connection with Annuity claims by handling customer and provider requests and providing information on multiple companies for a variety of products. Responsible for incoming and outgoing calls to claimants. Investigates moderately complex claims to resolution.

Respond to, manage, and organize customer inquiries from a variety of sources. Actively use Marco Polo to gain product expertise. Collect user feedback and share insights with Product and other teams. Work between 20 and 29 hours a week including Saturdays.