Remote Customer service Jobs · US

• Provide virtual client guidance and support through Zoom and other platforms.
• Build and maintain long-term client relationships with professional communication.
• Collaborate with remote teammates to achieve shared objectives and participate in ongoing training.

The company provides client success services in a fully remote environment. It fosters a collaborative, performance-driven culture with ongoing training and mentorship.

• Own the operational engine for a ~70-person team, running analytics, enablement, and process design hands-on.
• Design and drive the internal training program and enablement initiatives for the onboarding team.
• Partner cross-functionally with Product, Support, and Sales to ensure seamless customer lifecycle.

Tekmetric is an all-in-one cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Founded in 2017, the company has grown from a single shop's vision to the industry's leading solution, with a culture of transparency, integrity, innovation, and a service-first mindset.

• Assist clients in researching, planning, and booking cruises, hotels, and vacation packages.
• Provide personalized recommendations based on preferences and budgets while working with top travel suppliers.
• Handle inquiries, modifications, and cancellations professionally and maintain accurate records.

We are a premier travel agency specializing in crafting unforgettable getaways including cruises, hotels, and vacation packages. We partner with an award-winning host agency with over 70 years of experience, offering a supportive remote culture.

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Provide accurate information about travel bookings, itineraries, and policies.
• Troubleshoot common client issues and escalate complex matters as needed.

We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. We are a fully remote team with a supportive culture and provide training and mentorship to help you succeed.

• Provides consistent, balanced and timely feedback on customer support performance as related to call and case audits.
• Applies timely performance management standards and processes.
• Fosters a positive work environment and consistently supports continuous learning.

PointClickCare is a leading health tech company that empowers healthcare providers to deliver exceptional care through a cloud-based platform. As a founder-led, privately held organization, it serves over 30,000 provider organizations and is recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.

• Coordinate hotel and resort bookings for individual and group travel
• Customize travel options based on client preferences and budgets
• Maintain accurate booking records and provide timely follow-ups

Aisles & Abroad is a travel company that helps clients secure accommodations for vacations, group travel, and business trips. They are a growing team with a supportive culture and mentorship opportunities.

• Provide support via phone, email, and chat.
• Resolve cancellation requests with tailored solutions.
• Manage scheduling and case tracking.

SAPS LLC works to help dogs and their owners by providing retention services. They offer a collaborative and supportive remote team environment.

• Run recurring customer sessions and build interfaces, automations, data models, and integrations to turn solution vision into working systems.
• Make the calls that close the gap between designed and real systems, using AI efficiently and reinvesting saved time in customer engagement.
• QA your own work against actual user behavior and create reusable build patterns that extend impact beyond individual engagements.

Airtable is a no-code app platform that empowers people closest to the work to accelerate critical business processes. With over 500,000 organizations using the platform, including 80% of the Fortune 100, Airtable is redesigning how work gets done.

• Provide high-quality scheduling and administrative support for patients and clinical teams.
• Manage complex coordination activities, including registrations, prior authorizations, and documentation.
• Ensure seamless healthcare access through strong communication and attention to detail.

Jobgether is a job platform using AI to match candidates with roles. They focus on fair hiring processes and provide tools for application management.

• Lead and develop support teams focused on personalized customer experiences.
• Establish operational goals and monitor performance metrics to drive improvement.
• Collaborate cross-functionally to enhance service delivery and customer satisfaction.

This partner company operates in the technology sector, focusing on customer support and success. It is a remote-first organization that emphasizes collaboration and customer advocacy.