Lead CX Readiness & Enablement to accelerate new hire ramp and reduce escalation rates.
Oversee Data Governance & Automation, standardizing dashboards and deploying AI with governance.
Manage Programs, Tools & Technology, driving a unified CX tech stack and vendor consolidation.
Quest Software is a global technology company providing software solutions for data management, cybersecurity, and IT operations. It is a large organization with a focus on driving operational excellence and customer experience across enterprise teams.
Investigate, evaluate, and adjust assigned multi-line claims in accordance with corporate standards, client guidelines, and jurisdictional requirements.
Manage claims cradle to grave across all jurisdictions, including licensed states such as NY and FL.
Negotiate settlements with claimants, attorneys, and vendors in alignment with client expectations and authority levels.
CCMSI partners with global clients to solve complex risk management challenges through advanced technology and collaborative problem-solving. As the largest privately-owned Third Party Administrator, CCMSI is a certified Great Place to Work® with employee-owners empowered to grow and make meaningful contributions.
Handle inbound and outbound calls to resolve past-due accounts with empathy and professionalism.
Negotiate payment arrangements and document all account activity accurately.
Maintain compliance with FDCPA and other regulations while meeting performance metrics.
We are a professional accounts receivable management company committed to treating consumers with respect while delivering strong results. We are a team-oriented, fast-paced call center with ongoing support and growth opportunities.
Serve as the main point of contact for providers, resolving escalated issues and maintaining positive relationships.
Manage internal projects to improve provider experience, including education on best practices and policies.
Use data analysis and tools like Excel and Salesforce to investigate issues and reduce provider abrasion.
Clover Health provides high-quality, affordable healthcare plans for America's seniors by leveraging data and technology through the Clover Assistant. The company is a mission-driven, remote-first organization with a focus on diversity and inclusion, employing a team of passionate professionals.
Serve as the primary relationship and strategy owner for large, multi-national employer partners.
Advise and lead employer partners to define and execute their mental health and wellbeing strategy using data-driven storytelling.
Craft clear, succinct business reviews that demonstrate value and return on investment.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally in partnership with employers and over 100 million through health plan relationships. The company has delivered more than 15 million sessions of care and published over 35 peer-reviewed studies, driving unmatched clinical effectiveness and cost efficiency.
Serve as a point of contact for client inquiries and support requests
Provide clear communication and maintain accurate records of client interactions
Monitor tasks and ensure timely responses and resolutions in a remote setting
Aisles & Abroad is a travel and event-related services company that supports client communications and coordination tasks. They are a small to medium-sized organization with a supportive, collaborative team culture focused on growth and performance.
Perform quality assurance monitoring for inbound and outbound customer interactions across multiple departments.
Identify areas for improvement and develop metrics for excellence to measure performance.
Create and track accurate quality-monitoring reports and recommend policy changes.
Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and achieve financial well-being through customized lending solutions. The company is growing quickly and values collaboration, with a culture grounded in compliance and ethics.
Provides tactical implementation support and configuration expertise through ticket management, system configuration, and quality assurance activities.
Manages ticket triage, resolution, and cross-functional issue escalation using JIRA and internal tracking systems.
Performs system configurations, supports technical integrations, and conducts quality assurance and testing activities.
Included Health is a healthcare company delivering integrated virtual care and navigation, aiming to raise the standard of healthcare for everyone. They break down barriers to provide high-quality care for every person in every community, offering care guidance, advocacy, and access to personalized virtual and in-person care.
Coordinate travel logistics including flights, hotels, transportation, and vacation packages.
Provide excellent customer support and maintain accurate records of travel plans.
Assist clients with destination recommendations and itinerary adjustments.
Destination Careers helps individuals organize travel arrangements and create memorable experiences. The company operates with a remote team and offers training and professional growth opportunities in a supportive environment.
Implement products and execute ACO initiatives to support wellness visits, transitions of care, and active management.
Assist in training office staff and physicians on processes and technologies, and assess training needs.
Develop relationships with physicians and executives to enhance financial and quality performance.
Aledade empowers independent primary care practices to thrive through value-based care. The company is mission-driven with a focus on population health and community impact.