Lead day-to-day CX operations across U.S. and EU for Primal Harvest.
Manage internal support team, BPO vendors, and AI-enabled tools to improve retention.
Analyze customer feedback and metrics to drive continuous improvement.
Primal Harvest is a leading holistic wellness brand offering natural supplements for immunity, gut health, sleep, and joint care. Founded in 2018, the DTC company has international hubs in Miami and Cologne and focuses on transparency and customer trust.
Own the systems behind customer support: knowledge base, training, QA, and data.
Partner with BPO leadership and AI Lead to improve agent performance and customer satisfaction.
Analyze CSAT, NPS, QA, FCR, and AHT data to drive workflow and knowledge fixes.
Grüns makes comprehensive nutrition gummies formulated from 60 nutrient-dense whole-food ingredients. The company is a fast-scaling, fully remote team that values high standards, ownership, and work-life balance.
Lead execution of implementation projects for restaurant brands joining the Olo Platform or expanding their tech stack.
Partner with customers and cross-functional teams to ensure cohesive communication and successful product adoption.
Provide subject matter expertise, troubleshooting, and support to champion customer needs across product domains.
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry with digital ordering, payment, and guest engagement solutions. With over 800 restaurant brands and a network of 400+ integration partners, Olo fosters a collaborative culture focused on innovation and guest satisfaction.
Provide advanced customer support for options and margin trading, empowering customers as traders.
Collaborate with cross-functional teams to improve customer experience metrics and product functionality.
Handle escalated issues, contribute to knowledge bases, and work overnight shifts after a 9-week in-office onboarding.
Robinhood is a financial services company on a mission to democratize finance for all, using technology to build the future of finance. The company is a high-performing, fast-moving team with ethics at the center, offering challenging work and best-in-class benefits.
Define and execute digital member experience strategy and multi-year roadmap, aligning with business goals and client commitments.
Own member-facing technology platforms (app, portal, CRM, IVR, chat) and drive adoption, self-service, and satisfaction.
Collaborate with cross-functional teams and lead complex initiatives to improve member engagement and clinical outcomes.
AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. The company is committed to making pharmacy benefits easy to understand and accessible, with a culture focused on doing what’s right and fostering team growth.
Lead digital channel strategy and innovation to enhance customer engagement and operational efficiency.
Manage a team of digital specialists, setting goals and fostering a culture of continuous improvement.
Drive cross-functional digital transformation, identify new tools, and monitor KPIs to meet performance targets.
National Debt Relief helps consumers overcome debt through settlement and financial education. With over 450,000 clients served and $10 billion in debt settled, they are a leading, A+ rated company focused on employee growth and a supportive culture.