Remote Customer service Jobs • Customer Service

As a Virtual Customer Service Representative at Eagle Home Health, you will manage incoming calls and inquiries from patients, families, and healthcare professionals and maintain accurate information in our database. Responsibilities include providing information about services, scheduling appointments, resolving complaints and collaborating with healthcare professionals to ensure timely care delivery.

As a Call Center Agent, you will be the first point of contact for our clients and their families, providing excellent customer service and support. Your role will be crucial in helping us maintain a high level of satisfaction for our clients and promoting our services as a premier home health care provider. Responsibilities include answering calls, responding to inquiries, scheduling appointments, maintaining client records, and ensuring client satisfaction.

The Member Service Representative will play a crucial role in supporting our members and their families by providing exceptional customer service. This position can be based remotely or in our office, depending on the candidate's preference. Responsibilities include responding to member inquiries, providing information about services, and assisting with scheduling.

In this remote position, you will be responsible for providing exceptional customer service to our patients and their families. As a Telecommute Medical Customer Service Representative, you will help patients navigate their home health care journey and address any questions or concerns they may have. You will play a critical role in ensuring our patients have a positive experience with our company.

We’re on the lookout for dedicated professionals like you to join our esteemed client service leadership team. With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. Embrace the freedom to work from home and tailor your schedule to fit your lifestyle, ensuring you have time for what matters most to you.

As a Customer Service Agent, represent the brand as the face of the company. Support customers via email and live chat, communicating with other departments. Be the first point of call to receive feedback from players, and then share this with the relevant teams. Ensure players are provided with an outstanding level of service and give feedback of recurring customer issues to management.

Accountable for making decisions supported by policy based on confidential financial information both from the facility and from patients to determine qualification for CICP (as applicable), Charity programs, or payment arrangements. Acts as a liaison between the patients, physicians, patient clinics, case management, centralized billing office, third party Medicaid eligibility vendor and community agencies. This position is 100% remote.

As the Bi-Lingual Associate Product Consultant, you are the “Voice of Moen” that consumers interact with when they have product, installation, or warranty questions; delivering a consumer experience that drives unsolicited, positive “word of mouth” advertisement. Manages inbound calls from Spanish and/or English speaking consumers to resolve product and technical support issues. The position is 100% remote and requires a disturbance free work area and reliable internet service.

Serving as an ambassador for the Relay Payments brand, Customer Service Associates ensure excellent customer service standards and maintain high customer satisfaction. This role assists with complaints, errors, account questions, payment processing, refunds, and other inquiries via phone and email. They follow-up with customers, communicate feedback, greet customers with empathy, record confidential information, and work with team leadership to ensure customer service is delivered.

The Manager, Financial Counseling will lead, support, improve, and scale the Financial Counseling department at Equip, providing critical oversight of the team that manages inquiries from patients and families about bills, EOBs, out-of-pocket responsibility, and payment plan options. They will support Equip’s patients and families to stay in active treatment and removing any financial barriers to ongoing care. The role requires extensive health care experience in revenue cycle management, billing, claims, benefits verification, and patient customer service.