Lead and scale a regional pod that covers all CS segments in APAC.
Be accountable for regional retention outcomes, and team health.
Partner with cross-functional leaders to remove blockers and improve the APAC customer experience.
Remote is solving modern organizations’ challenge of navigating global employment compliantly. Their team works asynchronously around the world and encourages every member to bring their talents, experiences and culture to the table to help them build the best-in-class HR platform.
Ensure successful deployments and foster long-term client relationships.
Expand Canary's presence within Mid-Market and SMB accounts across APAC.
Collaborate with Customer Success, Sales, and Product teams to support client success and growth.
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries and trusted by major hotel brands, they were named a 2024 Deloitte Technology Fast 500™ company.
Own Customer Success Engineering and Delivery outcomes across MENA.
Build a scalable regional success model respecting local requirements.
Drive retention and expansion by ensuring customers realize ongoing value.
Armada is an edge computing startup providing computing infrastructure to remote areas and areas needing local data processing for real-time analytics and AI. They aim to bridge the digital divide with rapidly deployable advanced technology infrastructure.
Help build, define and scale our Customer Success and Onboarding enablement strategy
Ensure our Customer Success onboarding program provides an incredible first experience and sets up new hires for success
Coach and mentor Customer Success new hires as they ramp in their role
They provide software and data analytics to the real estate industry. They are focused on innovation and customer success with a fast growing Success team.
Lead the implementation process for PetDesk customers and configure the software to their needs.
Conduct training sessions to educate customers on using the software effectively.
Develop strong relationships with customers by providing exceptional support and guidance.
PetDesk provides client communication software for veterinary clinics to communicate with pet parents. They combine client engagement tools with a pet parent app to assist veterinary clinics in simplifying operations and strengthening client relationships.
Manage a portfolio of 30+ commercial and enterprise customer accounts, focusing on ensuring their success and satisfaction with our products/services.
Serve as the primary point of contact for customers, building strong, lasting relationships and understanding their needs and objectives.
Drive product adoption and ensure customers are leveraging our products effectively to achieve their goals.
Forma is a flexible benefits software company founded in 2017 that helps companies offer competitive benefits packages by giving employees more choice in how they spend their benefit allowances. They have helped hundreds of companies design flexible, inclusive benefits programs for nearly a million employees.
Own and grow a portfolio of top-earning creators with full accountability for retention and revenue.
Consistently deliver 100%+ month-on-month retention across key creators.
Share actionable, data-driven insights that help creators earn more.
Fanvue is a fast-growing creator monetization platform that uses AI to help creators connect, engage, and earn from their audiences. Following their Series A, they have surpassed $100M+ in annual recurring revenue and support hundreds of thousands of creators worldwide.
Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement
Serve as a trusted advisor, advocating internally for customer needs and feature requests to Greenhouse's internal Support, Product, Engineering, and Sales teams
Collaborate with high-profile and fast-growing companies to revolutionize their hiring processes
Greenhouse's mission is to make every company great at hiring. They are a remote-first company with shared office spaces in New York City and Ireland, and they foster inclusivity, and communicate with transparency and accountability.
Develop a digital-first success program delivering proactive engagement.
Build executive relationships, serving as a strategic advisor.
Monitor customer health and develop data-driven playbooks.
Amwell transforms healthcare through technology and people's ideas. They provide solutions to the healthcare industry's challenges. They have almost two decades of experience with some of the largest healthcare organizations, focused on equitable and accessible care.
Provide onboarding and product adoption support to customers implementing the brightwheel product suite.
Support a rolling portfolio of approximately 100+ customer accounts over the typical 4–12 week onboarding lifecycle.
Diagnose, troubleshoot, and assist with resolving technical or configuration challenges customers encounter during system setup and early usage.
Brightwheel is the largest, fastest growing, and most loved platform in early education. They are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.