Remote Customer service Jobs • Customer Success

The Customer Success Manager will be responsible for taking care of a large number of larger customers by ensuring their continued retention and growth. The candidate will build relationships with customers, understand their priorities, and ensure they are set up for success both today and in the long term. The CSM will be the face of PostHog for anywhere from 30-60 paying customers in the $10k-$100k ARR range.

The Customer Success Manager role acts as an advocate for ServiceNow customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. Oversee the customer outcomes engagement, understanding each customer's needs and challenges.

Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey. Acts as the "voice of the customer" inside the company. Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments. If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security— we want to hear from you!

Support new candidate users post-conversion, ensuring they understand and can confidently navigate GoodParty.org’s platform and resources. Build and maintain supportive relationships with users by understanding their campaign goals and providing scalable solutions. Own all incoming communications and routing across all platforms, including email and social media channels. Partner with product, engineering, and QA to resolve issues and improve our offerings.

You will provide the best customer experience by building and nurturing consultative relationships with strategic customers in order to achieve high retention rates and maximize value realization. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for enabling customers who are delighted.

Responsible for retaining and growing existing customers as a trusted partner by building strong, value-based relationships. In this role, the individual will deliver product value, drive adoption, and serve as the primary point of contact for assigned high-value customers. As a trusted advisor, they will collaborate closely with internal teams to address customer challenges and ensure ongoing customer success.