Remote Customer service Jobs • Customer Success

The Startup Customer Success Manager role at Ashby involves programmatically serving early-stage customers, creating onboarding materials, and assisting via email and customer calls. You'll own a book of customers as their main point of contact, manage projects, and help customers solve complex challenges. The position requires at least 2 years of experience in a similar role.

The Mid-Market CSM will play a key role in driving customer retention across our scaled book of business by building strong relationships with senior and C-level executives. The role owns strategically managing a book of business, including project kick-offs, after launch reviews, quarterly check-ins and executive business reviews, partnering with customers to establish and achieve a success plan that leads to business outcomes.

As a Customer Success Strategist at Morning Consult, you will be a key partner to a diverse portfolio of clients, ensuring they achieve meaningful outcomes through our syndicated data products and platform. You’ll blend consultative relationship management with product expertise, proactively guiding clients to maximize value and drive business impact. You will manage a portfolio of accounts, develop tailored engagement strategies, and serve as a trusted advisor.

This is a unique and high-impact opportunity to shape how Practice Better engages and supports its entire customer base through digital and scaled programs. You’ll play a critical role in designing and delivering innovative, outcome-driven customer experiences that make an immediate and lasting impact across all of our customers.

As a Client Success Manager at Slang you’ll manage a high-volume portfolio of single-location restaurants, supporting them from onboarding through renewal. You’ll be responsible for launching new accounts, driving adoption, providing ongoing guidance, and ensuring customers see long-term success with Slang. This role is ideal for someone who is scrappy, service-minded, and eager to grow.

As a Senior Customer Success Manager at Greenhouse, you will be a strategic partner to customers, helping them drive and adopt talent acquisition and recruiting best practices. You will manage a book of Enterprise customers in the UK & Ireland, establish relationships throughout their organizations, and identify upsell opportunities. You will also collaborate with internal teams and act as a hiring coach to customers.

The Scaled Customer Success team at Fleetio is growing, and they're looking for an Associate Customer Success Manager. In this role, you will be responsible for a portfolio of up to 1,200 accounts with 1-200 assets to help them achieve their desired outcomes using a self-serving digital-first approach. You will assist with goal setting & tracking, expanding product adoption, owning expansion opportunities, and working cross-functionally.

At SearchStax, Customer Success Managers are embedded in the heart of customer relationships, understanding their unique needs and helping them realize the full value of the platform. This role focuses on turning that value into measurable outcomes and advocacy by building deep, trusted relationships across all levels of customer organizations and proactively managing risk.

Drive the success of Fortune 500 customers by owning the customer relationship from adoption to renewal and expansion. Drive product utilization, optimize configuration to maximize value, advocate internally for product improvements based on customer feedback, and showcase business impact to customer executives in the form of Business Reviews.

Join Nozomi Networks as a Customer Success Manager! Engage and build meaningful relationships with Critical Accounts driving high customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, drive adoption & value realization, address questions, resolve issues and grow into a trusted customer advocate.