Provide top notch customer service in a fast-paced environment, educate and assist customers and health care providers with Verisys services and data, and maintain high-performance metrics around quality, accuracy, as well as customer satisfaction. This role will be involved in all aspects of customer service, including solving problems and answering questions.

We are seeking a Customer Service Representative with excellent communication skills and a strong customer service mindset to handle inquiries, order processing, and escalations, requiring critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels.

As a Temporary Escalations Case Manager, you will be responsible for owning impactful relationships with customers through case management by identifying issues at hand, creatively solving for the most ideal solutions, handling your time effectively to successfully support individual case journeys, executing regular refund processing and troubleshooting across cross-functional teams.

As a Payment Operations Coordinator, you'll engage with customers via phone/email to provide service and resolutions, investigate payment issues, collaborate across teams, and process tax documentation. Brightwheel is seeking someone with experience in customer-facing roles, fraud prevention, and high-volume ticket resolution.

The Implementation Delivery Lead will help bswift meet client expectations by supporting consumers with our best-in-class benefits administration software and services. This involves managing client expectations, proactively consulting on best practices, researching system enhancements, and ensuring timely service delivery. The role also includes identifying project risks and owning various implementation areas.

As the first point of contact for inbound conversations, you'll assist customers and escalate tickets to subject matter experts when needed, ensuring a great customer journey. You'll own the support queue, aiming for one-touch resolution in a fast-paced environment. This role involves providing first-level support via email and chat, triaging inquiries, and documenting interactions while adhering to SLAs and company security practices.

Solve problems creatively, be proactive, and work independently in this customer service role. You'll handle a mix of inbound support, outbound communication, and engagement with cross functional teams as the voice of our customers. Create positive interactions with patients using our customer service platform including email, SMS, chat and phone. Represent PayZen values and deliver excellent service through each interaction.

As a Customer Experience Advocate (CXA), you will be the first line of communication for our customers, representing the company and product, and helping customers unlock the highest value from SMS marketing through Postscript. You will troubleshoot issues, recommend solutions, and guide users through features and functionalities via chat and email through Zendesk. This role is fully remote and will work east coast hours.

As a Cleo Guide-Specialist, you will play a crucial role in ensuring exceptional member experiences. You will serve as the primary point of contact for members, assisting them in navigating Cleo's services, addressing their inquiries, resolving issues, and providing personalized support. Your empathetic nature and exceptional communication skills will foster positive relationships with Cleo's members.

As a member of Trainual's top-tier customer support team, you'll be essential to the success of our best-in-class business playbook software, acting as a technical problem solver and customer advocate. You'll manage inbound customer communication, troubleshoot complex problems, and handle billing inquiries. Success is measured by responsiveness, customer satisfaction, and technical problem-solving skills.