Remote Customer service Jobs • Problem-solving

Field customer inquiries by finding innovative ways to respond to questions, issues, and concerns. Connect with customers via phone, email, chat, and social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues. Escalate interactions when necessary and appropriate. Respond to requests for assistance and process payments. Track all call related information for auditing and reporting purposes. Provide feedback on call issues and upsell if required.

Play a crucial role in ensuring our customers are satisfied with Solink’s products and services. You will be the first point of contact for technical issues, providing support, troubleshooting, and facilitating resolutions to enhance our customers’ experience. We’re looking for someone who is a natural problem-solver, thinks on their feet, and is committed to improving the customer experience.

This position allows you to earn an incredible living without sacrificing your family life. We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

Support new candidate users post-conversion, ensuring they understand and can confidently navigate GoodParty.org’s platform and resources. Build and maintain supportive relationships with users by understanding their campaign goals and providing scalable solutions. Own all incoming communications and routing across all platforms, including email and social media channels. Partner with product, engineering, and QA to resolve issues and improve our offerings.

This role is an opportunity to make a huge difference in someone's life by directly supporting the employee and employer customers. You will help families save thousands of dollars on their health care and provide expert support to customers in helping them to navigate the ins and outs of their health insurance plans. Handle a high number of incoming requests via phone call or email.

As a customer service representative, you will find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/social media to address their questions and/or concerns. Calmly attempt to resolve and de-escalate any issues, track call information, and provide feedback.

The Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, and perform proactive account maintenance while delivering a seamless customer experience. This individual will collaborate daily with Digital Operations, IT Operations, Global Security & Marketing teams.

This opportunity is for an individual who thrives on building and maintaining a strong Customer Success team. As the Associate Director of Customer Success, you will be responsible for leading and managing the customer success team and ensuring the success of our customers by driving adoption, retention and growth. You will work closely with the sales, product, and engineering teams to ensure customer satisfaction and success.

We are seeking a dedicated Customer Service Representative to be the first point of contact for our customers. The ideal candidate will provide exceptional customer support, triage technical inquiries, and ensure a smooth communication process for our clients.