Remote Customer service Jobs • Problem-solving

As an Associate on the Product Support team, you’ll serve as a key point of contact for Elligint Health customers, delivering white-glove service and expert support across the Helios® platform. This role sits at the intersection of customer support, product development, and client success.

Provide email and chat support (no phone calls!) to Spotify users. Answer common "how-to" and FAQ-type questions. Assist with account management and payment-related issues. Guide users through troubleshooting steps with patience and clarity.

Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues, escalating interactions when necessary. Respond to requests for assistance and provide feedback on call issues. Upsell if required.

As a Customer Support Specialist at Cherry, you will deliver exceptional customer experience on the front lines, solving questions from providers and borrowers. Responsibilities include handling inbound and outbound calls, live chats, emails, and texts, documenting interactions, and providing problem-solving resolutions. This role requires shift schedule flexibility, including weekends and some holidays, and the ability to de-escalate tough situations.

Scribe is seeking a Customer Success Manager to support Enterprise customers in the Mid-Market segment; in this role, you’ll be responsible for onboarding new Enterprise customers and driving adoption throughout the customer lifecycle, culminating in seamless renewal events, and drive expansion opportunities within existing customers.