Remote Customer service Jobs · Sales

• Become an expert with Thimble’s products and services.
• Be the front line between the broker and Thimble; provide brokers with timely and solution‐oriented responses.
• Support the onboarding process for new brokers while delivering excellent customer service.

Thimble is an insurtech platform for small business customers and agents, offering quick insurance coverage. Acquired by Arch Insurance, Thimble has a innovative culture and technical expertise.

• Educate clients on the Beyond Finance financial hardship debt program, ensuring a clear understanding of benefits and options.
• Empathize with and deescalate upset clients, addressing concerns about their financial situation.
• Use a CRM system to access client information and maintain detailed records of interactions and progress.

Beyond Finance helps everyday Americans escape crippling debt and step into a brighter financial future. They've helped over 1 million clients and have a culture focused on compliance and ethics with supportive, user-centric technology and customized financial solutions.

• Assist clients in researching, planning, and booking cruises, hotels, and vacation packages.
• Provide expert recommendations based on clients’ travel preferences and budgets.
• Collaborate with top travel suppliers to secure the best deals and promotions.

Destination Knot is a trusted travel agency partnered with an award-winning host agency, offering cruises, hotels, vacation homes, and all-inclusive resorts. They specialize in planning unforgettable vacations with over 70 years of experience.

• Handles inbound and outbound inquiries regarding customers requesting to downgrade or disconnect services.
• Maximizes all retention and sales opportunities, resolves customer issues and ensures an optimal level of quality customer service.
• Achieves and exceeds targets by resilience and demonstrating strong negotiation skills to save customers from disconnecting services.

Cogeco Inc. is a growing competitive force in the North American telecommunications and media sectors, serving 1.6 million residential and business subscribers. Cogeco constantly strives to create an environment that welcomes and nurtures all, prioritizing the health and well-being of its colleagues.

• Lead Executive communications with customers and serve as an extended member of the Smartsheet account team to execute a win/win strategy on all assigned contract renewals to maximize value and enhance customer experience
• Partner with the account team to fully understand and develop a clear renewal strategy for each customer based on data driven decisions and execute that strategy
• Persuade, influence, and motivate people and collaborate with cross functional partners such as CS Leaders, Operations, Finance and Legal to identify opportunities to accelerate the contract renewal process and drive operational efficiencies

Smartsheet helps people and teams achieve anything with seamless work management and smart, scalable solutions. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big and take action.

Looking for someone driven to deliver exceptional client experiences. Responsibilities include building and maintaining strong client relationships. Also responsible for ensuring the timely and successful delivery of our solutions according to client needs.

INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected.

The Client Service Manager identifies and coordinates new service requirements and taking ownership of any opened property issues post installations. Maintains excellent working relationships with clients, which fulfil and then exceed the operational service expectations of the client. Responsibility for improving processes as they are delivered to clients, liaising with the appropriate internal teams to act as “the voice of the client” internally and be a true champion for customer success.

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.