Drive organizational-level insight and risk identification through analysis of NPS, CSAT, churn, and account health.
Design strategic measurement frameworks and leading indicators for retention and expansion.
Influence cross-functional priorities through executive reporting and data-backed recommendations.
Scorpion is the leading provider of technology and services helping local businesses thrive through marketing tools and AI support. It fosters a culture of winning mindset and teamwork, with real human experts committed to client success.
Lead alignment with senior stakeholders, design targeted communication strategies, and conduct change readiness assessments.
NIQ is the world's leading consumer intelligence company, delivering insights into consumer buying behavior. With combined operations with GfK, NIQ operates in 100+ markets and is an Advent International portfolio company.
Drives strategic planning and annual/quarterly OKR processes for Customer Success leadership, serving as a key connector between CS, Product, Sales, Marketing, and Finance.
Owns end-to-end program management for strategic CS initiatives, from scoping to delivery, ensuring cross-functional alignment and accountability.
Synthesizes data and insights to inform CS strategy, retention trends, expansion opportunities, and develops business cases for new investments.
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by over 70,000 organizations, the company is a pioneer in digital workforce security and fosters a modern, high-tech, and fun work environment.
Serve as a key advisor to ENT practice leaders, providing guidance on operations, revenue cycle, and ancillary service lines.
Build strong connections with physicians and administrators through virtual check-ins and occasional on-site visits.
Translate performance data into actionable next steps, improving efficiency and outcomes for member practices.
Audigy provides practice management consulting services for ENT practices across the country, helping members achieve personal, professional, and financial goals through business success. The company has been named one of The Oregonian’s 2025 Top Workplaces, reflecting a people-first culture, and is part of GN Group, which employs over 6,000 people globally.
Develop and execute customer success strategy to maximize retention, satisfaction, growth, and advocacy across a team of Customer Success Managers.
Establish scalable engagement programs, monitor KPIs like CSAT, NPS, and retention rates, and drive revenue growth through account expansion.
Partner cross-functionally with Operations, Sales, Marketing, and Product teams to ensure a world-class customer experience and serve as the voice of the customer.
Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.
Providing strategic leadership to the customer success team to enhance client relationships and understanding of business, human capital, and benefits issues.
Developing and implementing strategies to increase performance, revenue, and profitability through product portfolio analysis and new product development.
Collaborating with leadership to ensure strategic positioning for growth and maintaining industry leadership.
ComPsych Corporation is the world's leading provider of mental health and employee assistance programs. Serving over 163 million people in 200 countries, they are trusted by 40% of Fortune 500 companies and foster a culture of innovation and comprehensive care.