Remote Customer service Jobs

Answer queries from French and English customers via email in the EMEA region. Work autonomously and bring your own personal touch to customer interactions. The role involves troubleshooting, identifying bugs, and contributing to the improvement of customer support processes. The role requires experience with ticketing systems and basic knowledge of SQL.

You will be a valuable partner to our private equity customers, serving as a product expert, troubleshooting complex issues, and collaborating cross-functionally. We have a culture of continuous learning and growth, developing communication, problem-solving, and project management skills. This role is great for those looking to continue in their career in Customer Success, Technical Consulting, Sales, or Customer Enablement.

As a Client Support Specialist, you’ll deliver exceptional service and drive improvements that resonate throughout the company. You will provide support across multiple channels like email, chat/messaging, and phone, troubleshooting and solving complex customer issues. You'll empower customers by helping them maximize the benefits of Trustly's products and services while taking full ownership of customer issues from start to finish.

In an Inbound Call Center setting, the Financial Customer Service Representative will create exceptional member service experiences by maintaining a professional demeanor. They will perform troubleshooting, decision-making support, and ensure quick and accurate resolutions for members and prospective members regarding their financial well-being.

This CSM role focuses on building exceptional customer experiences through data, automation, and operational excellence. The role involves designing and managing programs to reach thousands of customers efficiently, using insights, systems, and scalable processes to deliver measurable impact, while driving adoption, satisfaction, and value realization.

As a Customer Success Manager at Treering, you will play a critical role in managing day-to-day customer interactions, ensuring they achieve their goals with our products and services. You will build strong relationships with customers, resolve issues, and provide support while collaborating with internal teams to ensure smooth delivery of solutions.

You are the central interface for our field service, ensuring that all orders in the after-sales area are processed reliably and professionally You answer questions about products, tariffs and processes using your know-how to ensure clarity and support sales in all matters. You will take over the follow-up of special cases in the order process, taking a structured approach and finding solutions for complex topics, strengthening customer satisfaction and recognising opportunities.

Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiries, providing excellent customer service through active listening. Work with confidential customer information sensitively, aiming to resolve issues on the first call by being proactive. Calmly resolve and de-escalate any issues, escalating interactions when necessary.

Ensure customer success for the API product by guiding new customers through onboarding, building strong relationships, and providing excellent support; develop strategies to reduce churn, identify revenue expansion opportunities, and advocate for customer needs to improve product offerings.

The Patient Support Specialist will connect with potential and existing patients by phone to complete brief intakes, educate them about available services, and schedule appointments. This position requires someone who thrives in a high-volume, fast-paced environment and enjoys helping vulnerable patients navigate their care journey with empathy and professionalism.