Lead and coach 4-7 pooled CSMs to deliver measurable value across a large customer portfolio.
Build repeatable plays and operating standards for coverage, retention, and risk detection at scale.
Partner with Sales and Renewals to drive adoption, expansion, and excellence using data and automation.
We provide an Intelligent Network Operations platform that automates and simplifies how companies manage, secure, and optimize their networks. With teams globally, we build a workplace culture that values collaboration and integrity as much as innovation, and we are a Great Place to Work.
Assist clients with researching and booking hotel accommodations and vacation experiences.
Provide accurate information on pricing, availability, and amenities while managing reservations.
Communicate professionally via email, phone, and online platforms and stay updated on travel trends.
Aisles & Abroad is a travel booking company that helps clients plan hotel accommodations and vacation experiences. They foster a remote-first culture with ongoing training, support, and professional development opportunities.
Provide first-level technical support for enterprise healthcare software applications.
Troubleshoot issues using ServiceNow and follow standard operating procedures while documenting cases.
Collaborate with senior teams, build healthcare IT expertise, and support rotational shift coverage.
Harris develops enterprise healthcare software and is part of Constellation Software Inc., the largest software company in Canada. The culture is supportive, award-winning, and collaborative, with opportunities to learn from diverse businesses and industries.
Drive account enablement plans to increase adoption and expansion, targeting usage growth from 20% to 70%+ within 90 days.
Lead workshops and 1:1 sessions to educate non-technical users and guide them in building custom AI assistants.
Establish enablement playbooks, partner certification programs, and technical setup guidance to scale customer success.
Liminal is an AI security, governance, and enablement platform that helps regulated enterprises safely leverage generative AI with data protection and observability. It is a fast-paced startup with a culture of kindness, curiosity, and ownership.
Address client employee insurance concerns, answer benefit-related questions, and assist with claims resolution.
Maintain detailed records in Salesforce and generate client analysis reports as needed.
Monitor resolution timelines to ensure benefit issues and claims are closed within the designated timeframe.
Foundation Risk Partners is an insurance brokerage and consulting firm, one of the fastest growing in the US, hiring for its Corporate Synergies team. The company offers a comprehensive benefits package and values exceptional customer service and collaboration.
Own the onboarding and training of new dispensary customers launching on Dutchie.
Guide clients through configuration, best practices, and product fundamentals across all core products.
Manage white-label mobile app submissions and releases through App Store Connect and Google Play Console.
Dutchie provides a comprehensive platform for cannabis dispensaries, including POS, e-commerce, loyalty, and mobile app solutions. As a growing company in the cannabis industry, they emphasize speed, AI-driven workflows, and a team-oriented but independent culture.
Provide timely and accurate support to participants and clients regarding eligibility, benefits, claims, and plan inquiries via phone and email.
Document all customer interactions and navigate multiple systems while maintaining HIPAA confidentiality.
Educate members on self-service options and contribute to a positive, team-oriented environment.
Point C is a national third-party administrator that delivers customized self-funded benefit programs and innovative cost containment solutions. It is a mission-driven company with a collaborative culture focused on innovation, inclusion, and partnership.
Act as the primary support point of contact for a portfolio of assigned customer accounts, owning end-to-end case management.
Monitor all open, pending, and recently closed cases, proactively following up on aging, stalled, or high-priority issues.
Communicate directly with customers via email and meetings, providing timely updates and setting clear expectations.
Motive builds technology using AI and computer vision to improve safety and efficiency for businesses with vehicles. Over one million drivers and 100,000 companies trust Motive's integrated platform to power operations, prevent accidents, and reduce costs.
Provide technical support to customers through omni-channel including inbound phone calls, live chat, and web ticketing.
Diagnose, troubleshoot, and root cause technical problems while applying protocols and creative problem-solving.
Escalate unresolved issues and report potential problems to supervisors for process improvement.
DrFirst is a rapidly growing Healthcare IT company that enhances prescription safety and efficiency, serving over 300,000 healthcare professionals and 67,000 pharmacies. It offers a collaborative environment backed by leading investors to tackle complex healthcare challenges.
Handle incoming calls and provide timely responses to member and provider inquiries.
Document customer interactions in a CRM system and maintain accurate account history.
Collaborate with team members and make outbound calls to follow up on voicemail and support operational needs.
Qualfon is a global provider of omnichannel customer experience and business support solutions, supporting clients with call center, lead generation, and ecommerce services. The company aims to create job opportunities and foster a supportive, purpose-driven team culture.