Provide quality customer service experience to consumers and customers.
Communicate effectively with consumers via various channels (telephone, email, chat, social media, etc.).
Problem solve in a professional and effective manner.
Jobgether is a platform that uses an AI-powered matching process to connect job seekers with potential employers. They ensure applications are reviewed quickly, objectively, and fairly, and provide a shortlist of top-fitting candidates to hiring companies.
Establishes a connection with customers to gather and capture information, to file a first notice of loss claim
Provides an overview of the basic claims process and information of a general nature to customers.
Receives, screens, and routes incoming telephone calls and other electronic correspondence.
Integon is a division in Mexico of one of the largest insurance companies in the United States of America. They provide support to its insurance company affiliates, offering property and casualty insurance products and have been certified as a Great Place To Work since 2019.
Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
Talk to vehicle owners to get necessary releases, arrange for transport, and help with personal item removal.
Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, connecting vehicle sellers to more than 750,000 buyers in over 190 countries. They foster a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
Respond to users in a timely, friendly, and professional manner.
Research, troubleshoot, and recommend solutions for open orders and account-related issues.
Poshmark is a leading fashion resale marketplace powered by a vibrant, highly engaged community of buyers and sellers and real-time social experiences. Since its founding in 2011, Poshmark has grown its community to over 130 million users and generated over $10 billion in GMV, helping sellers realize billions in earnings, delighting buyers with deals and one-of-a-kind items, and building a more sustainable future for fashion.
Monitor and respond to inbound customer chats during business hours.
Own and manage the full lifecycle of support tickets (from triage to resolution).
Identify recurring questions or issues and contribute to our internal documentation and customer-facing knowledge base.
Revenue Vessel is a software platform that helps logistics professionals access and analyze import data, primarily serving freight forwarders, customs brokers, trucking companies, and logistics tech providers across the U.S. and beyond. As they grow, they’re committed to delivering fast, accurate, and helpful support that matches the operational urgency of their customers.
Own executive-level relationships within flagship accounts.
Lead complex customer onboarding, implementation, and adoption efforts.
Act as the primary customer advocate within Magnet.
Magnet Forensics is a global leader in digital investigative software development, acquiring, analyzing, and sharing evidence from various devices. With employees worldwide, they are expanding their global presence and offer learning and development opportunities with a talented team.
Proactively manage customer health through intentional and outcome-driven engagement.
Drive product adoption acceleration and articulate clear ROI to customers.
Strengthen relationships and provide tailored advice on product fit and configuration.
Jobgether is an AI-powered platform helping candidates get visibility. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Assisting users via email and web messaging with their inquiries and concerns
Resolving account and payment issues smoothly and efficiently
Answering “How to” and FAQ questions with clarity and confidence
One Sutherland is a global team creating breakthrough solutions with a diverse workforce. They embrace diversity and promote a positive work environment focused on achieving goals as One Sutherland Team.
Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts.
Guide new customers through initial product setup, feature adoption, and achieving time-to-value.
Drive adoption and process orchestration maturity by applying Camunda’s playbooks and frameworks.
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes. They have over 700 leading innovators rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences.
Deliver a delightful healthcare experience through exceptional customer service for new and existing members.
Engage with members via phone, email, text, and chat to resolve questions about appointments, prescriptions, lab work, and other aspects of their Vitable plan.
Identify and coordinate external resources for members who need services beyond Vitable’s scope of care.
Vitable Health is a healthcare company revolutionizing primary care for underserved Americans by making high-quality, affordable healthcare accessible to everyone. They are backed by Y Combinator and SoftBank, and composed of clinicians, engineers, and operators.