Own end-to-end customer onboardings and success plans, driving adoption and value realization.
Serve as a technical advisor to platform engineering and DevOps teams, ensuring optimal deployment architectures.
Drive renewals and expansions by identifying growth opportunities and building business cases.
vCluster Labs is a venture-backed startup pioneering Kubernetes virtualization for the AI era. The company has raised over $30M from top VCs and operates with a remote-first culture, valuing ownership and action.
Serve as the primary contact for support requests, triaging cases by severity and resolving common issues.
Use AI tools to work cases faster while verifying output and maintaining ownership.
Document cases thoroughly and contribute to the knowledge base using KCS practices.
Dragos provides cybersecurity solutions for industrial organizations, protecting critical infrastructure like power grids and water systems. They are a remote-first company with a mission-driven culture focused on authenticity, transparency, and trust.
Determine and build custom clinical workflows using deep knowledge of the PerfectServe platform.
Engage with customers like Practice Managers and Providers to implement workflow designs and provide training.
Perform quality audits, manage account stages, and support go-lives both remotely and occasionally onsite.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space, with a mission to accelerate speed to care. The company has 400+ employees, 30,000+ customers, and $100 million+ in annual revenue, fostering a collaborative culture that values innovation and customer delight.
Proactively guide a portfolio of ~100 clients through the customer journey, driving deeper adoption and value from Granicus SaaS solutions.
Consume best practices and review metrics via Salesforce and PowerBI to make data-driven recommendations that accelerate adoption.
Advocate for customers by participating in internal cross-functional meetings including Product Councils, Customer Advisory Boards, and Deal Desk.
Granicus builds cloud-based solutions for government communications, website design, meeting management, records management, and digital services, transforming the Govtech industry. With over 5,500 government clients and 300 million subscribers, the company is a remote-first employer with a transparent, inclusive culture focused on driving equitable and inclusive technology.
Manage the Compliance and Security workstream within a telecom transformation program, coordinating SOC 2, ISO/IEC 27001, and GDPR readiness activities.
Build and maintain the workstream plan with milestones, deliverables, and RAID logs, while driving evidence collection and control-owner alignment.
Facilitate workshops, track remediation across multiple domains, and ensure alignment with adjacent program streams and governance forums.
Miratech helps visionaries change the world as a global IT services and consulting company supporting digital transformation for large enterprises. With nearly 1000 professionals operating across 25+ countries and a 99% project success rate, their culture emphasizes relentless performance and growth.
Support retailer and CPG funded shopper marketing initiatives with Vestcom accounts using proprietary shelfAdz media solution.
Manage client relationships as primary point of contact, ensuring business objectives and schedules are met.
Build relationships across client and Vestcom functional areas and manage multiple projects to completion.
Avery Dennison Corporation is a global materials science and digital identification solutions company providing branding and information solutions. With approximately 35,000 employees in over 50 countries and 2025 sales of $8.9 billion, the company emphasizes innovation, sustainability, and customer experience.
Assist in executing Image Services activities ensuring data integrity and regulatory compliance.
Provide image collection and customer service support to internal and external stakeholders.
Perform quality assurance activities to ensure completeness and accuracy per industry standards.
Alimentiv is a medical imaging company that provides image collection and management services for clinical trials. They are a growing organization focused on data integrity and customer support, fostering a culture of collaboration and regulatory compliance.
Handle delinquent account collection calls, emails, and text messages assigned by management.
Service inbound customer calls related to collections and redemptions and maintain clear notes.
Prepare accounts for repossession and legal actions while enforcing compliance with policies.
Lendbuzz develops innovative technologies that provide underserved and overlooked borrowers with better access to credit. They value diversity, compassion, simplicity, honesty, and transparency, and are building a culture around these beliefs.
Manage and oversee a team of Client Success Managers to ensure successful customer outreach and business reviews.
Collaborate with internal departments to achieve customer success and maintain productive software use.
Mentor staff, delegate responsibilities, and ensure accountability in meeting score card metrics.
Nextech is a leader in specialty healthcare technology solutions. The company invests in its employees with competitive pay, bonuses, and comprehensive benefits, fostering a culture of diversity and inclusion.