Support mission requirements to further develop, integrate, and sustain a scalable, federated data ecosystem.
Manage global authentication support operations, ensuring efficient troubleshooting of user access issues.
Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. They deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Deliver a positive consumer experience and strengthen brand perception.
Manage inbound consumer calls to diagnose issues and provide solutions.
Use technology to identify products and guide consumers through repairs.
Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on exciting opportunities within the home, security and commercial building markets. They have transformed their workplace to empower smart, ambitious people to reach their fullest potential.
Engage with customers on the phone to solve problems and build lasting relationships.
Meet or exceed department SLAs for Customer Satisfaction Rating and response time.
Improve customer support policies by offering feedback and solutions to managers.
BRUNT is leading the way in redefining the workwear category, engineering better boots and apparel for tradesmen and women. The BRUNT team is devoted to improving on old workwear standards, and creating a community that tradesmen and women can call their own.
Support customer service by resolving run rate donor requests.
Own donation processing for incoming donations made through offline channels.
Support initiatives to improve donation data accuracy with cross-team stakeholders.
GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world’s poorest. Our culture is candid, analytical, agile, and non-hierarchical.
Enthusiastic about working on technical challenges for developer-focused products and not hesitant to dive into the rabbit hole and become operational with a new piece of tech.
Comfortable working in a fast-paced and ambiguous environment — aka the shifting sands of startup land.
You love answering questions, triaging issues, shipping hotfixes, and proactively identifying ways to improve the customer experience.
Speakeasy is building the next generation of API infrastructure and aims to give all of its customers a Stripe-like developer experience through best-in-class developer surfaces. They're a tight-knit group of 30 who care deeply about developer experience and driving value for their customers.
Receive and respond to escalated Customer cases regarding technical and functional questions or issues.
Analyze, reproduce, and be part of the resolution.
Work closely with developers and product management colleagues to diagnose, understand, and resolve issues.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. They're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace and are backed by world-class investors.
Empowering clients to take control of their financial future.
Providing exceptional voice support in an unscripted environment.
Maintaining accurate account documentation and building positive rapport.
National Debt Relief was founded in 2009 with the goal of helping consumers deal with overwhelming debt. They have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life.
MCI is a tech-enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions. They have a strong call center footprint and operations across multiple countries with 10,000+ employees.
Provide amazing email and phone support to Handshake customers via internal ticketing systems.
Utilize internal tools to manage issues between Customer Support, Customer Success, Product, and Engineering.
Maintain a standard level of excellence in regards to response times, resolution times, equal share of queue, and the quality of the customer support experience.
Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling. The company has leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others.