Remote Customer service Jobs

As a Virtual Customer Service Representative, responsibilities include providing exceptional customer service and support to clients, solving inquiries efficiently, and maintaining product knowledge. The role involves building client relationships, escalating issues, collaborating across teams, and keeping accurate records to improve customer satisfaction.

Assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations. Be a point of contact for technical platform issues for both internal and external users. Prepare respondents in advance to join their scheduled interviews on time and facilitate start of scheduled interviews.

You will be responsible for overseeing shift performance, onboarding and coaching new agents, and ensuring exceptional support delivery through structured QA and continuous feedback. You will serve as a key support bridge between frontline agents and Customer Care leadership, and play a critical role in elevating team performance and operational excellence.

Provide enterprise-level Product Support to our customers and partners, covering chat and ticketing. Empower our customers to get the most out of our platform and grow their businesses. Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner. Contribute to internal and external knowledge base support documentation to drive best practices.

As a Customer Success Specialist, you will support enterprise learners and admins in Turkey. You’ll play a critical role in driving engagement, retention, and success across our B2B customer base. Responsibilities include leading onboarding sessions, driving platform engagement, supporting admins with inquiries, recommending usage optimizations, monitoring learner progress, and generating reports.

The Customer Care Representative I is a compassionate solution finder with excellent listening skills who will support the customer care department by delivering an elevated customer service experience while resolving customers’ concerns. They should maintain a positive outlook while providing quick resolutions to meet customer’s needs and build customer relationships.

As a Home Office Customer Service Representative, you will be responsible for providing excellent and efficient customer service to our clients from the comfort of your own home office. You will be the first point of contact for our customers, providing support and assistance with their inquiries, orders, and concerns via phone, email, and live chat.

As a Virtual Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients' customers. You will handle a variety of inquiries and concerns via telephone, email, and chat channels in a professional and efficient manner. This is a remote job, which means you can work from the comfort of your own home.

Deliver exceptional customer service through inbound and outbound calls and assist customers with inquiries, troubleshoot any issues, and provide accurate and timely resolutions. As the first point of contact, candidates should have excellent communication skills and can make a positive first impression. Responsibilities include responding to customer inquiries, handling a high volume of calls, and updating customer information.

As our Head of Customer Success, you'll build and lead our customer success function from the ground up. Your primary mission is simple but crucial: make our customers happy. You'll be the voice of the customer within our organization and the face of our organization to customers.