Manage a caseload of in-progress insurance applications through underwriting, navigating tools like HubSpot and Front.
Coordinate medical exams, track requirements, handle inbound calls/emails, and process policy changes.
Collaborate with internal teams and contribute to process improvements to enhance customer experience.
PolicyMe is a Toronto-based digital insurance startup modernizing the insurance industry in Canada, offering life, critical illness, and health & dental insurance. The company has grown exponentially since 2018, selling over $10 billion in coverage, and operates with a remote-first, low-ego culture attracting top talent across the country.
Provide world-class customer service via phone, chat, and email, with phone as the primary focus.
Troubleshoot and resolve technical issues for intelligent parenting products and apps on iOS and Android.
Meet performance metrics including CSAT, handle time, and quality.
VIPdesk Connect is a certified B-Corp and women-owned corporation that provides customer experience solutions for iconic brands. They are a Best Workplace winner with a culture focused on team member happiness and diversity.
Collect retail store and market information, conduct inventory counts, and photograph products.
Recruit and manage sample stores, maintaining strong relationships to reduce turnover.
Complete assigned data collection tasks on schedule and transmit results promptly.
NIQ is the world's leading consumer intelligence company, delivering complete understanding of consumer buying behavior. With operations in 100+ markets and a combined force with GfK, NIQ provides advanced analytics and a holistic retail read. The culture emphasizes inclusivity, diversity, and innovation.
Provide first-point-of-contact support via live chat, email, and phone, resolving issues and escalating as needed.
Train new and existing customers on Alt Legal and WebTMS software, including creating training materials and webinars.
Perform data audits and imports using advanced Google Sheets formulas, and collaborate with internal teams to improve customer experience and product adoption.
Alt Legal is a fast-growing SaaS-based legal technology company that provides software to help IP professionals manage trademarks and other IP assets. They are a diverse, virtual team of about 50 employees who value collaboration, growth, and customer-centricity.
Serve as the main point of contact for TPA clients during new group implementations, gathering requirements and documenting them in standard templates.
Maintain detailed project plans and open items logs, coordinating day-to-day tasks for Implementation Managers and Specialists to ensure productivity.
Act as a liaison between internal teams (contracting, invoicing) and the Implementation Team, providing go-live support and participating in post-go-live improvement discussions.
SmithRx is a rapidly growing, venture-backed Health-Tech company disrupting the Pharmacy Benefit Management sector with a next-generation drug acquisition platform. With hundreds of thousands of members onboarded since 2016, SmithRx fosters a mission-driven, collaborative culture guided by integrity, courage, and togetherness.
Guide customers through setup and go-live, ensuring they reach their first audit milestone.
Collaborate with founders, CTOs, and security teams to map goals to actionable milestones.
Own next steps when stuck, partnering with internal teams to keep the project moving.
Sprinto is an autonomous trust platform that centralizes compliance, audits, risk management, and more for organizations worldwide. Backed by top investors, it serves over 4,000 companies in 75+ countries and fosters a remote-first, ownership-driven culture.
Develop volunteer host family networks and foster relationships with area high schools.
Serve as a mentor to international students, organizing intercultural experiences.
Complete vetting of host families and submit monthly supervision reports.
Pan Atlantic Foundation facilitates international high school exchanges. They are a small organization with a focus on community engagement and cultural exchange, valuing self-motivated individuals.
Monitor social media feeds and respond to public inquiries using guidelines and pre-approved messaging.
Recognize and escalate potential security or safety concerns to appropriate teams.
Stay informed about trends and online culture to manage interactions effectively.
ModSquad has been reinventing the Customer Experience Services industry since 2007, providing customer support, content moderation, trust and safety, community management, and social media services to top brands like Spotify and VSCO. We're a remote-first company supporting over 50 languages in over 90 countries, with a culture that values flexibility and working with great people on cool projects.
Own end-to-end onboarding for Postscript's largest, most complex customers, guiding them through list growth, campaigns, and automations to achieve strong ROI within 60-90 days.
Act as an escalation point and consistently exceed onboarding health targets, contributing to the ongoing iteration of the customer journey.
Develop deep expertise in the product, marketing technology, and cross-channel strategies, while mentoring team members and collaborating with sales and product to create a seamless onboarding experience.
Postscript is an AI messaging platform trusted by 20,000+ Shopify brands, offering SMS marketing and revenue-driving AI features. The company is fully remote since 2018, backed by Greylock and Y Combinator, and values a fun, passionate, and high-growth startup culture.
Provide first-level support for software applications, troubleshooting user-reported issues.
Maintain accurate service records and deliver responsive customer service.
Coordinate with technical teams to escalate complex problems and ensure timely resolution.
VetsEZ is a technology company supporting federal government healthcare modernization projects. They offer a collaborative and mission-driven culture with a focus on delivering quality solutions.