Provide world class service and support for clients by troubleshooting and diagnosing IT issues. As a L2 Support Engineer, you will be providing remote support and assisting in the monitoring and maintenance of computer systems and networks. Ensure customer calls are promptly attended to and that a high standard of information recording is maintained within cases.
The PSA Specialist is responsible for the Kantata OX PSA tool, including architecture, development oversight, workflows, proactive administration, roadmap & enhancements, permissions, security, and day-to-day break fix user issue resolution. As a member of the Enterprise Applications Group, they will align business needs with technical solutions in implementing best practices for using Kantata OX.
Looking for passionate and talented individuals to join a dynamic team. Operating as a predominantly desk-based technician providing world class service and support for clients and colleagues, troubleshooting, and diagnosing IT issues within SLAs, providing remote support to clients and assisting in the monitoring and maintenance of their computer systems and networks.
Leveraging an expansive breadth of Cloud technical services experience as well as in-depth knowledge of market and customer demands, drive delivery excellence and support Bell Integration’s ability to achieve revenue and margin targets. Operates as the technical authority across key stakeholders both at Bell and across our customer portfolio. Provides subject matter expertise as part of the sales lifecycle for Cloud Managed Services aligned opportunities. Works closely with Cloud Infrastructure & Security Consulting Head of Service Development, Head of Cloud Services and CTO.
This is a Home Based role, reporting to one of our Lead Implementation Consultants. You will be given the support and time to grow and develop your skillset and knowledge of our system. You will work directly with one of our highly skilled consultants to shadow, and complete personal aspects of the work until you are ready to work directly with customers independently on a full end to end project.
Lead and manage client projects from inception to completion, support presales activities with product demonstrations, and collaborate with the delivery team to ensure projects are delivered on time, within budget, and to a high standard. Functional experience in Dynamics 365 and Power Platform configuration, standard customisation, standard workflows, dashboards, forms, views, and standard reports development is desired.
As a Technical Support Engineer, you will be the frontline of customer interactions, ensuring a seamless experience for users by troubleshooting and fixing issues, resolving inquiries, and providing expert guidance on our platform. You will work closely with internal teams to resolve customer facing issues, identify and implement root cause fixes and contribute to strategic improvements to our support tools and processes.
Your strategic leadership will directly unlock technology solutions for millions of people across Africa who've been excluded from traditional financial services. You will partner with our CTO to develop and execute technology strategy that scales across African markets, lead OKR setting, strategic planning, and cross-functional collaboration across distributed engineering teams.