Strengthen the service team for a strategic LIMS Program as a Major Incident Manager & Post Incident Report Manager, in the context of a worldwide rollout. This position leads the response to high-impact IT incidents and ensures thorough documentation and analysis post-resolution. This role ensures rapid incident resolution, clear stakeholder communication, and continuous service improvement through structured post-incident reviews and reporting.
The Applications & Workflow Consultant I is responsible for successfully conducting Applications and Workflow analysis, training and optimization for Radiology IT solutions. The role requires current and future state Workflow Analysis, designing of future Workflow, determining applications optimization and configuration needs based on best practice methodologies, and development and delivery of training plans.
This role offers an exciting opportunity to contribute to the development and enhancement of our cutting-edge systems. You will act as a key liaison between the IT development group and business units and external clients, facilitating communication for new systems and enhancements to existing systems. Solve technology information systems problems by analyzing requirements and existing systems.
This internship offers an excellent opportunity to gain hands-on experience in knowledge systems, organizational design, AI tools, cross-team collaboration, and change management. The intern will assist in platform migration, content development, stakeholder collaboration, and monitoring, contributing to improved knowledge sharing across teams.
Lead and direct technical and documentation project team. Execute and monitor project activities. Manage changes to scope, cost and schedule of project work. Coordinate priorities and resources between multiple projects. Prepare and update project plans and status reports. Provide updates and conduct operational meetings as in routine with customer and team leads. Facilitate sessions to effectively resolve issues.
The Support Engineer Intern works within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting, and integration of RapidIdentity products and supporting technologies. The Support Engineer Intern provides direct assistance to RapidIdentity users and is responsible for fielding phone calls directly from customers, as well as delivering Tier 1 technical support to RapidIdentity customers with an emphasis on first-touch issue resolution.
The Implementation Technician will be entrusted with the critical task of setting up customers within PAR Ops products and services, with a particular emphasis on the +Recovery and Delivery products. This role involves collaborating closely with customers to configure the product, conducting initial training sessions, and troubleshooting using a variety of methods and tools. The Implementation Technician will seamlessly transition between roles that encompass new customer setups, monitoring, and support activities, ensuring that the +Recovery and Delivery products are operating optimally.
This is a flexible/as NEEDED REMOTE Contract position. The Flexible Remote Help Desk Agent is responsible for providing Help Desk support to our customers, delivering an excellent customer service experience by being a trusted advisor, listening & understanding client needs, and solving problems. You will answer phones/chats, provide support via various channels and research information to resolve issues. You will also log calls, route tickets, and update the CRM.
Provides primary support to customers encountering problems using CDK’s products and solutions. Responds to customer product inquiries and facilitates inquires through systems in order to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
As the Project Coordinator, you will work under the direction of the Project Manager to assist with a variety of administrative tasks and oversee multiple projects. You will also help to ensure that tasks and tickets are completed on time, and maintain communication with clients, vendors, and technicians regarding scope of work and project timelines.