Act as the primary functional expert for assigned clients.
Manage and prioritize a queue of support requests, enhancement needs, and small-scale projects.
Conduct regular system reviews and recommend optimization opportunities.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Provide first-line technical support for the Mogli SMS & WhatsApp application via various channels.
Troubleshoot complex issues, working with senior support team members to diagnose and identify bugs.
Develop and update our internal knowledge base and blog posts, contributing content to the Mogli support community.
Mogli Technologies provides a cloud-based native Salesforce application for SMS and WhatsApp communications, along with expert Salesforce implementation services. They serve a diverse range of clients and are a close-knit, high-trust team dedicated to accelerating their clients' global success.
Devises and/or modifies procedures to solve technical problems.
Creates detailed specifications/requirements for program changes.
Creates and execute detailed Testing Plans.
Peraton is a next-generation national security company that drives missions of consequence. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted, highly differentiated solutions and technologies.
Partner with G&A teams (People, Finance, Legal, IT, Security) to identify high-impact opportunities for AI-driven improvements
Analyze existing systems and workflows to uncover areas where AI can reduce toil, improve accuracy, or accelerate outcomes
Design and implement AI-enabled solutions that align with functional needs and company standards
Vanta helps businesses earn and prove trust by providing a platform to monitor and verify security continuously. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
Execution oversight of NNS Data Transfer, including problem escalation & resolution
Facilitating integration of EB and NNS DE environments to support program objectives
Leading and managing DE Plan of Action and Milestones (POAMs) to completion including directing EB and NNS stakeholder actions
General Dynamics Electric Boat is a leader in naval innovation, designing, constructing, and maintaining state-of-the-art submarines for the U.S. Navy. They offer a dynamic team environment where employees drive technological advancements and play a pivotal role in shaping the future of maritime defense.
Spearhead and manage end-to-end UCaaS and CCaaS implementation projects for clients.
Consult and uplevel Professional Services team through knowledge sharing and mentorship.
Maintain focus on customer success and satisfaction, ensuring solutions meet client objectives.
Eltropy is on a mission to disrupt the way people access financial services by enabling financial institutions to digitally engage in a secure and compliant way. They empower community financial institutions to improve operations, engagement and productivity.
Providing technical support and troubleshooting across company systems.
Diagnosing and resolving technical issues for end-users.
Managing user accounts, permissions, and access controls.
KOHO aims to improve financial services for Canadians by offering transparent products without hidden fees. They foster a remote-first, autonomous culture focused on impact and trust, encouraging work-life integration and valuing clarity and bold thinking.
CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. With over 200,000 users and backed by Roper Technologies, Inc., they are entering an exciting phase of growth and innovation.
Lead day-to-day vendor coordination, engineering teams, and client stakeholders.
Assist in oversight of support activities for routers, cellular devices and internet circuits.
Maintain clear documentation of site status, open items, and deployment milestones.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With over 4,500 professionals globally, they foster a team-oriented culture prioritizing personal and professional development.
Have a complete working knowledge of assigned application and department workflows.
Act as the primary support contact for the application and coordinate issues.
Perform workflow analysis, data collection, and report issues associated with the software.
Hill Physicians Medical Group is shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions, and anticipates the needs of its members. We're regularly recognized as one of the “Best Places to Work in the Bay Area” and one of the “Healthiest Places to Work in the Bay Area."