The Application Analyst II independently manages day-to-day application operations for assigned departments, escalating complex issues. This role provides expertise in area of application responsibility working closely with subject matter experts to resolve incidents, fulfill requests, and perform builds that support project requirements. The Application Analyst II optimizes the application through new functionality, testing, and implementing scheduled vendor releases and system upgrades.
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As an Implementation Manager, you will lead clients’ onboarding and implementation, ensuring they unlock the full potential of Level AI to enhance customer experience. You will be responsible for understanding client business requirements, facilitating data integrations, configuring and training on Level AI products, and driving efficient time to value.
Provide front line phone support for Customers, Field Engineers, and Sales Professionals to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction.