Serve as the initial point of contact for end user inquiries, delivering timely, high-quality support via phone, email, and chat to Care Access frontline staff.
Build and maintain strong, trust-based relationships with end users by demonstrating empathy, active listening, and a deep understanding of their day-to-day workflows and challenges.
Translate technical concepts into clear, practical guidance that enables frontline teams to operate efficiently and confidently.
Care Access aims to improve the future of health for everyone. They bring research and health services to communities by using research locations, mobile clinics and clinicians. They are dedicated to ensuring everyone has the opportunity to understand their health, access care, and contribute to progress.
Oversee strategic and operational aspects of the enterprise telephony and telecom portfolio.
Lead and manage the telephony support team, providing mentorship and development.
Ensure telephony services support new market launches and meet business expectations.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. They deliver 24/7 virtual-first and in-home medical, behavioral, and social care, enhancing existing teams with compassion and commitment.
Create unique, thought provoking, insightful content and advice for Gartner C-level clients.
Research, analyze and predict market trends and shifts to provide enterprises and vendors with actionable insights.
Build credibility as an industry expert to represent Gartner insights, methodology and strategy.
Gartner delivers actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. They have 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories, with an inclusive environment composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
Review technical training scripts and lesson plans.
Validate training assessments to confirm competency.
Ensure training content reflects Serverfarm’s vision.
Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. They're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies.
Gather, document, and validate functional requirements within Oracle E ‑ Business Suite
Support system testing and user acceptance testing (UAT) activities
Work closely with internal project teams to execute on defined functional requirements
The Squires Group, Inc. is an award-winning systems integrator providing enterprise solution management and integration services to the Federal Government. They offer competitive pay, multi-year projects, and exciting clients, treating consultants with integrity, professionalism, and trust.
Accepting files, ensuring accuracy of the data and inputting into system
Analysis of data in Excel
Working with key stakeholders to garner data, resolving any discrepancies
Sodexo is dedicated to creating a better everyday life for everyone and building a better life for all. They improve the quality of life for those they serve and contribute to the economic, social, and environmental progress in the communities where they operate. They partner with clients to provide memorable experiences through food service, catering, facilities management and other integrated solutions worldwide. Sodexo values its employees and is committed to diversity and inclusion.
Provide technical expertise required by Postgres support team.
Troubleshoot customer under break-fix support : Performance tuning, backup strategy, migration optimizations and DBA activities.
Drive customer satisfaction by tracking issues from start to closure.
Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, their customer focus, business integrity, exacting standards, and depth of expertise have earned them the trust and loyalty of over 1,300 organizations located in 104 countries.
Help departments clearly define the problems they are trying to solve before recommending tools or approaches
Guide teams in identifying practical, achievable paths to implement AI in their workflows
Support teams through early-stage ideation, experimentation, and refinement of AI use cases
Axios is a growth-focused media company dedicated to helping people get smarter, faster on what matters. They are committed to embracing artificial intelligence as a core part of how they work, investing in ongoing learning to ensure every employee is equipped to responsibly and effectively integrate AI into their daily workflows creating a strong and positive work environment with an open, inclusive, and diverse work culture.
Own and manage high‑priority, business‑critical customer escalations through resolution.
Actively triage incoming critical cases and review long‑running incidents to determine next actions and risk mitigation.
Deliver clear, concise, and executive‑level written and verbal communications throughout the incident lifecycle.
Blueprint Technologies is a technology solutions firm headquartered in Bellevue, Washington. They are unified by a shared passion for solving complicated problems, and leverage cutting-edge technology to create additional revenue streams and new lines of business for their clients.