As a Help Desk Technician, you will answer incoming calls/emails from customers to provide basic help desk support and troubleshoot user problems. You'll provide professional customer service and timely resolution or escalation of issues, accurately log all service requests, and exercise patience and professionalism during stressful situations.

Help Hims & Hers build the next generation healthcare platform by implementing cutting-edge AI-driven solutions to build a system where customers, providers and the broader healthcare system benefit from more accessible, affordable, personalized care. The CTO will oversee the technical strategy for the company and build and maintain an engineering team.

Be a part of the lifeblood of customer retention! Use your analytical mind and advanced problem-solving skills to provide extraordinary customer experience. Manage multiple tasks in a fast-paced environment, prioritize workload effectively, and demonstrate excellent English communication skills through various channels.

Play a vital role in all stages of the Schrödinger platform deployment for customers, from initial project scoping through to long term successful adoption, and help drive future product development strategy by serving as the bi-directional voice for these customers.

The Sr. Zendesk Administrator serves as the subject matter expert for all Zendesk application support. They are the primary point of contact for all support, maintenance, configuration and enhancement requests, working with technical and non-technical resources to design, implement, and support solutions for Aledade users, providing full-lifecycle support.

This role manages and maintains the Salesforce platform, including user accounts, profiles, and permissions; creates and manages custom objects, fields, and relationships; develops and maintains Salesforce flows and Apex triggers; and implements and manages Salesforce integrations with other systems.

In this role, you will develop deep technical expertise with specific clients, ensuring superior project management and building strong, trust-based relationships, maintain and strengthen client relationships to ensure project goals are met and client needs are addressed. You will also mentor and manage internal teams.

Join our Salesforce Systems Team and have an immediate impact on the company and the implementation of our Salesforce ecosphere. This individual will be responsible for owning support issues on a day-to-day basis, developing runbooks, and contributing to new strategic initiatives. The ideal candidate is a self-starter who takes pride in ownership of their projects.

Function as first-level support for our client’s end users, networks, and server issues. Troubleshoot software, hardware, and operating system issues while creating detailed documentation. The Service Desk Analyst will take incoming calls and emails, resolve issues, escalate higher-level issues, and advise management of updates to Wiki/KB.

Be an early member of our growing Technical Incident Response team to help Chime improve our readiness, response and drive organizational change from incidents. Participate in a First Responder Program providing Incident Coordinator skills when on call and lead our Learning From Incidents / Incident Review program.