Lead and manage the IT Service Desk team to deliver high-quality, employee-focused support.
Drive continual service improvement, including automation and standardization of incidents and requests.
Oversee operational performance, KPIs, and escalation processes to meet business needs.
Turnitin is a global innovator in education integrity solutions, partnering with educators and institutions to promote authentic learning. With over 16,000 institutional customers in 185+ countries, the company fosters a remote-first culture emphasizing purpose and accountability.
Lead customer-facing technical services including integrations, identity management, and data services throughout the customer lifecycle.
Serve as the highest level of technical escalation for complex customer implementations and troubleshooting.
Collaborate with Sales, Product, and Engineering to deliver technical solutions that maximize customer value.
Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work, empowering leading brands across retail, healthcare, and logistics. The company is fully remote with passionate employees across the U.S., Canada, and globally, fostering a collaborative and innovative culture.
Own the access request queue and serve as primary IT help desk contact across the company.
Build and maintain IT runbooks and documentation to reduce repeat ticket volume.
Own employee onboarding and offboarding, including provisioning, deprovisioning, and device setup.
Moxie empowers aesthetic entrepreneurs to build profitable independent practices. They are a global, remote-first team supporting over 700 practices, with a culture of ownership and continuous learning.
Support deployment and continuous improvement of manufacturing applications across global production facilities.
Collaborate with business stakeholders and IT teams to gather requirements and deliver technology solutions.
Document processes, test system upgrades, and provide training to end users to ensure operational excellence.
O-I is a global leader in glass packaging, producing bottles and jars for food, beverage, and other industries. With over 19,000 employees and operations in 18 countries, the company values innovation, sustainability, and collaboration.
Leads incident management activities for FSA IAM systems to ensure quick detection, response, and resolution of incidents.
Coordinates with internal teams and external partners and provides clear communication during incidents.
Performs real-time technical analysis, reviews logs, and escalates issues to vendors as needed.
PingWind is a Service-Disabled Veteran-Owned Small Business delivering services to the federal government in cybersecurity, development, IT infrastructure, and supply chain management. They have offices in Northern Virginia and Huntsville, AL and offer a range of benefits.
Diagnose and resolve WordPress issues across hosting, plugins, and performance systems.
Investigate root causes including DNS, CDN, caching, and security configurations.
Perform routine maintenance and implement feature enhancements within custom themes and page builders.
Our partner company specializes in managing a large portfolio of WordPress websites, ensuring they are stable, secure, and fast. The team is growing, collaborative, and innovation-focused.
Design, implement, and support AWS infrastructure including VPCs, subnets, and cloud services.
Manage infrastructure using Terraform and Docker, with exposure to ECS/EKS and CI/CD pipelines.
Implement monitoring and observability with CloudWatch and Datadog, and maintain documentation and runbooks.
The company provides technology that supports home- and community-based care. They foster a collaborative, remote culture with emphasis on sustainable work practices and professional growth.
Design and implement enterprise pricing solutions within SAP SD and CPQ environments.
Gather business requirements and translate them into scalable pricing and quoting solutions.
Configure and optimize SAP SD pricing, including Pricing Procedures, Condition Techniques, Discounts, and Rebates.
Trackmind is a technology consulting company specializing in SAP implementations and integrations. The team operates in a remote-first environment with a collaborative culture.
Prepare, review, publish, update, and maintain digital content through a CMS, performing detailed QA on templates and validating metadata, accessibility, and formatting.
Identify repetitive manual processes and build automated solutions using Python, PowerShell, and APIs to reduce manual effort and increase production speed.
Coordinate content handoffs across content, design, engineering, localization, and vendor teams while managing multiple publishing workstreams and proactively communicating progress and blockers.
Blueprint is a technology solutions firm that helps organizations turn complex challenges into meaningful outcomes across AI, cloud, data, product development, and emerging technology. Their culture is built by people who care deeply about doing exceptional work, setting high standards, taking ownership, and continually challenging themselves to be better.
Own the technical support journey for North American customers, handling bug reports, reproductions, and escalations in close collaboration with engineering.
Automate repetitive support tasks using AI tools like Fin, Intercom, n8n, and Notion, focusing on scaling operations rather than manual ticket-by-ticket work.
Deliver product support including SSO/SCIM setup, integration activation, and customer enablement to reduce dependency on direct support over time.
TheyDo is an AI-powered journey management platform that helps large enterprises like Ford, Cisco, and Lufthansa align around customer-centricity. The fully remote company has over 100 employees across 27 countries and is backed by $50M from top-tier investors, with a culture that is customer-led and people-first.