Ensure service level targets are met; maintain the right headcount, and calculate call capacity
Undertake majority of call forecasting and agent scheduling for the contact center
Monitor Contact Center telephony platforms Implementation, workflows, and manage new technologies
Curana Health is a national leader in value-based care, offering solutions to senior living communities and skilled nursing facilities. Founded in 2021, they serve over 200,000 seniors in 1,500+ communities across 32 states with a team of 1,000+ clinicians and professionals.
Be the owner and champion of multiple complex projects.
Identify inefficiencies in current practices and recommend plans to drive them out of the business.
Engage with client analysts and project managers to provide schedule and status updates.
Amerit Fleet Solutions is a leading fleet maintenance company in the U.S. They are seeking an experienced Regional Program Manager to join their growing team and drive positive business outcomes for Amerit and its customers.
Conduct daily toolbox meetings to discuss tasks and safety.
Assist in recruiting, training, and supervising a housekeeping team of up to 10 employees.
Manage inventory of cleaning supplies and place orders as required.
Dexterra Group is a fast-growing, financially strong, publicly listed company. They aim to provide their people with more than just a job – they offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love.