Responsible for coaching agents, interacting with clients and other team members of the contact center team, and actively participate in improving the VEO Contact Center’s performance. You will assist in balancing all workload requirements and responding to management requests for information to enhance the effective operation of the contact center.
As a Manager, Workforce Management (WFM) at Favor, you will play a strategic and hands-on role in driving workforce planning for our Support organization. This position is critical to ensuring we meet customer and runner contact demand through accurate forecasting, headcount planning and effective scheduling with continuous optimization of staffing strategies. You’ll partner with leadership across departments to provide data-backed insights, shape planning processes, and support scalable operations that align with our business goals.