The Service Desk Administrator is the primary contact for all IT services.
Handle, route, and resolve all service requests quickly.
Clearly communicate technical solutions in a user-friendly manner.
M3 USA offers digital solutions across healthcare, life sciences, pharmaceuticals, and more. They have experienced remarkable growth since 2000, driven by a mission to utilize the internet for a healthier world and more efficient healthcare systems. M3 USA prides itself on a dynamic and innovative work environment where team members contribute to global health advancements.
Answer IT support calls and aim to resolve tickets.
Manage and resolve user tickets received via email.
Troubleshoot system installations and perform upgrades via Azure.
Equus Workforce Solutions is a leading provider of workforce development services in North America. They have a dedicated and passionate team, focusing on the development, design, and delivery of demand-driven workforce solutions, and they value diversity and inclusion.
Responsible for overall service of Traffic functions within respective station/region.
Support stations/regions efforts to drive revenue and deliver customer service both internally and with clients.
Preparation/editing of 24-hour daily log consisting of programs, commercials, and promos.
NBCUniversal is a leading media and entertainment company creating and distributing world-class content across film, television, and streaming. It owns various entertainment and news brands and operates through film and television studios and theme parks.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. They offer an environment in which their employees feel supported, and they encourage professional growth through various learning opportunities.
Provide support to incoming requests and ensure timely issue resolution.
Perform hands-on fixes at the desktop level, including hardware repairs.
Record, track, and document the service desk incident-solving process.
The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. Building on its roots as a world-wide Christian church, each year they help more than 2 million people, providing necessities such as food, clothing and shelter. As a faith- and values-based organization, they hire and serve people of all backgrounds and walks of life, and there is a place for everyone to belong here.
Field complex/escalated issues for high value or critical clients.
Troubleshoot audio/video hardware and audio/video signals.
Work directly with clients on the phone to troubleshoot hardware and cabling at client’s location.
Granicus builds, implements, and maintains technology transforming the Govtech industry by bringing governments and constituents together. They serve 5,500 federal, state, and local government agencies and over 300 million citizen subscribers with cloud-based solutions.
Provide training and support to IT staff and end-users.
Prioritize, address, and resolve employee requests via Atlassian, Slack, and Zoom.
Manage the IT support ticketing system and ensure issues are resolved within set service level agreements (SLAs)
Censys' mission is to be the one place to understand everything on the internet. They deliver real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.
Monitor ticketing system service boards, inbound email, and receive inbound phone calls.
Act on requests and notifications in accordance with defined procedures, which vary by client.
Self-manage assigned tasks in accordance with Service Desk guidelines.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to its clients. They employ more than 1,200 people all over the United States and their culture embodies the spirit of a startup with the advantage of a scalable business.
Provide first level desktop technical IT support for all users.
Offer face-to-face on-site and remote support to users.
Guide users in effectively utilizing end-user devices and technologies.
Z is one of New Zealand’s largest transport energy companies, committed to delivering safe, secure, and reliable transport energy. They are part of the Ampol Group, with a focus on achieving extraordinary outcomes by setting the appropriate context for their people.
Respond to technical support requests and resolve issues on first contact
Troubleshoot common issues related to Google Workspace, Slack, and SaaS tools
Support Mac, Windows, Chromebook, and mobile devices across the device lifecycle
Firsthand supports individuals living with serious mental illness through a holistic approach involving peer recovery specialists, benefits specialists, and clinicians. Their team uses lived experience to build trust, reconnect individuals to healthcare, and minimize inappropriate healthcare utilization.
Participate in the global deployment of a digital signage platform
Provide post go-live support, including ticket support for all user issues
Train new users on content management system software
A.C.Coy is looking for a Technical Support - Digital Signage consultant. They are looking for someone with 3+ years of experience supporting a digital signage or internal communication platform.
Provide remote IT support for customers in a variety of industries.
Respond to and resolve support tickets promptly via email, chat, and SMS.
Troubleshoot and resolve issues within Office 365, Windows, and Windows Server environments.
A premier managed service provider specializing in supporting networks with comprehensive IT solutions. Our dedicated team of highly skilled IT professionals across Australia ensures the smooth operation of businesses, fostering innovation, reliability, and excellence.
Be the first point of contact for our customers across all brands we support
Respond to customers' incoming emails and chats
Log, track, and manage bugs and support tickets in Jira, communicating with Tier 2 and Tier 3 teams internally to drive issues to resolution
Spotlio is a pricing, e-commerce, and distribution company that helps resorts and attractions increase revenue and create better guest experiences before arrival. Spotlio supports businesses across the US, Canada, Switzerland, Germany, Austria, France, Japan, New Zealand, Australia, and Chile, and continues to grow internationally.
Monitor and manage inbound tickets within the Zendesk system.
Provide timely responses and resolve issues efficiently.
Troubleshoot functional and technical issues.
PPM Works is a full service Microsoft Work Management and Project and Portfolio Management consultancy, focused on OnePlan, Microsoft 365 and Project Platforms. PPM Works believes in giving back to our families, our community, our teammates, and our environment.
Manage relationships with clients and expert partners.
Operational and logistical liaison for learning products.
Manage event schedules and resources.
Informa Connect is part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. They connect customers to information and people that help them know more, do more and be more.
Serve as a resource for customers by providing solutions to technical challenges.
Deliver exceptional customer service by working directly with cinema operators who use our proprietary software.
Remotely connect to customer PCs to conduct training sessions, install software, adjust configuration settings, and identify/troubleshoot issues.
VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. As an independent, publicly traded company, VERSANT brings together powerhouse cable networks with dynamic digital and direct-to-consumer brands. They are an industry-changing media company fueled by innovation and an entrepreneurial spirit.
Clean Earth is an environmental services provider in the US, offering remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste. They value their employees and have a positive work culture that fosters growth and development.
Assist the team in triaging and prioritizing requests for service desk tickets.
Support the employee lifecycle by helping with onboarding and off-boarding tasks.
Learn to assemble, install, and configure Apple and Windows laptops.
ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. They provide flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans.