Provide customer support with shift schedule, including transaction and limit monitoring.
Monitor provider activity, allocate resources during downtime, and calculate potential losses.
Perform refunds and request user documents as needed.
FYST is a leading fintech company in the payments space. We are young, ambitious, and serious about growth, with a passionate team that values meaningful impact.
Provide prompt and professional email support to players through Zendesk, handling billing, account, and bug inquiries.
Identify and document technical issues, perform QA smoke testing, and collaborate with QA and development teams.
Manage player reviews across Apple App Store and Google Play Store, responding constructively to feedback.
Our client is an innovative game development company focused on delivering engaging gaming experiences and providing high-quality support to its player community. They are seeking a dedicated Customer Support Representative to manage player inquiries, troubleshoot issues, and collaborate with internal teams.
Own the full support queue end-to-end, handling Tier 1 and Tier 2 conversations via Intercom.
Maintain and optimize Intercom's AI-driven automations, workflows, and help center content.
Surface recurring issues to Product and keep SLA metrics healthy.
HowGood is a mission-driven, product-led organization scaling a B2B SaaS platform for supply chain mapping and decarbonization in the food industry. They are a lean, collaborative team focused on sustainability, with a strong culture of empowerment and diversity.
Act as the primary escalation point for customer support issues and handle complex inquiries via phone, email, and chat.
Lead, schedule, and support a team of part-time customer support representatives, including hiring, onboarding, and training.
Diagnose and resolve product-related issues during live events and collaborate with internal teams to improve processes.
LoveStream is a high-growth events technology company powering thousands of live and virtual experiences across the U.S. The company started in weddings and hospitality and has expanded into corporate events, brand activations, and enterprise experiences for some of the world's biggest companies.
Respond to user inquiries across support channels with speed, empathy, and accuracy.
Troubleshoot issues related to games, payments, and in-app features.
Advocate for users internally and spot trends to improve the product.
Triumph operates collectibles trading card app Rips and real-money gaming platform Triumph Arcade. It is a high-growth company that promotes from within and supports a fully remote team.
You will be the first point of contact for customers, handling calls, emails, and chats to help them navigate the platform and troubleshoot basic technical issues.
Responsibilities include guiding customers through account setup, transactions, and platform features, as well as accurately documenting interactions in the CRM.
You will escalate complex issues to the technical team while resolving simpler matters independently, ensuring customers feel informed and confident.
Veta Virtual is a hiring platform that connects talent with high-growth clients in the Fintech and Cryptocurrency industry. They offer a collaborative, supportive culture with a fast-paced environment where communication skills are valued.
Serve as the primary point of contact for HR-related customer inquiries via email, phone, and chat.
Efficiently manage and resolve client inquiries, investigate issues, and collaborate with internal teams like sales, operations, finance, and payroll.
Maintain up-to-date knowledge of company offerings, conduct training sessions, and analyze support data to drive improvements.
Remote People builds infrastructure for borderless teams, handling global payroll, benefits, taxes, and compliance with a technology platform. They are a growing international family committed to building a diverse, global team and offering equal opportunities.
Diagnose and troubleshoot technical issues remotely, taking ownership of customer issues from start to finish.
Respond to customer escalations and inquiries related to Mashgin's hardware and software via chat, email, and video conferencing.
Maintain subject-matter expert knowledge of deployment systems and software, with occasional travel (10%) to deploy new locations.
Mashgin powers the world's best checkout experience using AI kiosks for over 40 million users. Backed by a well-funded Series B, the company is profitable and values extreme ownership, autonomy, and customer obsession.
Respond to customer queries via email, live chat, and phone calls.
Collaborate with departments to resolve complex issues and conduct follow-ups.
Troubleshoot, document issues, and create FAQ articles and user manuals.
Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation, bringing revolutionary software services worldwide since 2018. They are a cross-functional team working on challenging FinTech products.
Manage daily support operations across inbound channels to ensure service levels and satisfaction targets are achieved.
Coach and mentor team leads, conduct quality reviews, and drive continuous improvement initiatives.
Monitor workforce management metrics, handle escalations, and maintain operational efficiency.
The company specializes in customer support and client satisfaction management, seeking to enhance service quality. It fosters a collaborative and growth-oriented culture with remote work opportunities and a focus on team development.
Lead and develop support teams focused on personalized customer experiences.
Establish operational goals and monitor performance metrics to drive improvement.
Collaborate cross-functionally to enhance service delivery and customer satisfaction.
This partner company operates in the technology sector, focusing on customer support and success. It is a remote-first organization that emphasizes collaboration and customer advocacy.
Manage day-to-day content operations, ensuring accurate preparation, review, and delivery of content for global brands.
Perform quality assurance checks on generated content and digital experiences using AI-powered tools.
Provide first-line operational support during shifts, including live sports event coverage, and maintain reliable content delivery.
Our partner is a fast-growing SaaS company that provides digital content experiences for globally recognized brands, particularly in sports. They offer a collaborative international team environment and leverage AI-powered tools for operational excellence.
Be the first point of contact for customer questions through email and phone.
Become a product expert and escalate issues while maintaining communication.
Collaborate with team to improve processes and contribute to knowledge banks.
Tremendous is a global platform for businesses to send payouts via gift cards and money. They are profitable, growing without outside investors, and have a fully remote, high-documentation, low-meeting culture with high employee NPS.
Provide excellent written, Slack, and video chat support to customers.
Conduct training sessions for unmanaged customers to remove friction from their journey.
Present customer problems to the organization for prioritization and actionable decision-making.
Appcues is a customer engagement platform that helps businesses improve user onboarding and adoption. The company is remote-first with a small, focused team that values transparency, collaboration, and autonomy.
Provide high-quality customer support via email and chat, resolving issues and ensuring satisfaction.
Investigate concerns, document interactions, and follow up promptly to meet performance targets.
Collect customer feedback and share insights with internal teams for continuous improvement.
This position is with a partner company focused on customer experience and support, likely in the HRTech or technology sector. The company values collaboration, innovation, and continuous improvement, offering a people-focused culture with remote work flexibility.
Respond to customer inquiries through live chat, WhatsApp, email, and other support channels, providing accurate and timely solutions.
Manage customer issues related to orders, logistics, website functionality, and general platform usage.
Handle complex customer escalations with professionalism, ownership, and a problem-solving approach.
Our partner is a technology-driven organization providing a global platform for customer experiences. They operate in a fast-paced, international environment with a collaborative culture and low-hierarchy structure.
Be the first point of contact for customers, logging all interactions as support tickets.
Respond promptly and prioritize issues based on SLA and operational impact.
Resolve or route tickets and provide proactive updates to customers.
GovWorx helps public safety agencies tackle the loss of experience with its AI-powered platform, CommsCoach, which automates QA and training for emergency communications. They are a technology company focused on supporting 9-1-1 centers across the country.
Resolve customer and provider inquiries via phone, chat, email, and SMS with one-touch resolutions.
Manage high-volume interactions while maintaining quality, accuracy, and efficiency.
De-escalate complex situations and collaborate across teams to improve customer experience.
Cherry is a fintech company providing buy-now-pay-later solutions for medical practices, helping make care financially accessible. Founded in 2019 and backed by top investors, it operates in Turkey and the US with a fast-growing, mission-driven startup culture.
Lead and supervise daily operations team performance, ensuring accuracy and timeliness.
Handle complex client escalations, troubleshooting operational, payment, and technical issues.
Onboard, train, and coach team members while maintaining visibility over client cases.
We are a fast-growing international company focused on client support operations. Our small team culture emphasizes ownership, independence, and hands-on problem-solving.