Own and manage a portfolio of SMB and mid-market accounts.
Proactively monitor account health signals and take action to reduce churn risk.
Identify and drive commercial expansion opportunities.
Remote People is building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, its technology enables businesses to hire anyone anywhere compliantly at the push of a button. They are committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences.
Ensure high levels of customer satisfaction by managing response times, NPS, and CSAT scores.
Serve as the primary operational contact for designated enterprise customers, ensuring all service delivery components are executed effectively and meet agreed-upon service levels.
Monitor and manage daily customer issues, triaging and coordinating resolution with internal teams to minimize impact and communicate updates clearly and promptly.
Remote People is building the infrastructure to power borderless teams. They enable businesses to hire anyone anywhere compliantly at the push of a button, handling global payroll, benefits, taxes, and compliance.
Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement
Serve as a trusted advisor, advocating internally for customer needs and feature requests to Greenhouse's internal Support, Product, Engineering, and Sales teams
Collaborate with high-profile and fast-growing companies to revolutionize their hiring processes
Greenhouse's mission is to make every company great at hiring. They are a remote-first company with shared office spaces in New York City and Ireland, and they foster inclusivity, and communicate with transparency and accountability.
Collaborate with customers to understand their goals and help them maximize the value of the Respond.io platform
Assist customers during the onboarding process, ensuring a positive and smooth experience
Develop and maintain strong relationships with both internal and external stakeholders
Respond.io, founded in Hong Kong in 2017, is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls, and email in one place. They operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture.
Execute recruiting campaigns and A/B test ideas to improve the process.
Target potential candidates on LinkedIn and via email.
Coordinate qualified candidates to Hire leads for screening.
SaaS Talent is a strategic partner that helps SaaS, tech and coaching businesses scale, innovate and thrive. With over 20 years of experience, they've supported 100+ companies in achieving their growth goals and are committed to driving results that matter.
Manage the recruitment process from job posting to hiring
Conduct thorough candidate assessments to evaluate qualifications, skills, and cultural fit
Stay current on industry trends, best practices, and innovative recruiting techniques to enhance talent acquisition efforts
They are seeking a motivated and experienced Talent Acquisition Specialist to join their Talent Acquisition team. The role involves responsibility for managing the full recruitment lifecycle, from sourcing and screening candidates to facilitating the hiring process.
Build strong, multi threaded relationships with customer stakeholders
Lead executive business reviews and create tailored success plans
Drive platform adoption and customer engagement through consultative guidance
HR Acuity offers state-of-the-art case management software that helps companies deal with issues consistently, equitably, and transparently. They are a fast-paced, high-growth, and innovative company dedicated to continually raising the bar for employee relations.
Own key customer relationships to drive measurable business outcomes and expand footprint.
Lead new customer onboarding and drive product adoption, while monitoring health metrics.
Identify and capitalize on expansion opportunities aligning with customer goals to maximize LTV.
Localize's platform helps over 700 companies automate the translation of their web and mobile applications. They are a fully remote team of around 30 people and offer a culture with an emphasis on work-life balance.
Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion.
Develop, coach, and elevate the team’s seniority, hiring high-performance talent.
Engage with Enterprise clients at key moments (renewals, risks, opportunities).
Docplanner Group is present in 13 countries, serving over 55 million patients and processing 15 million appointments monthly. With over 2 million healthcare professionals in their database, their mission is to help people live longer, healthier lives through diverse services like a marketplace and SaaS system.
Serve as part of a shared team, supporting a portfolio of low-touch/tech-touch clients.
Own the resolution of client-reported satisfaction issues from identification to closure.
Tracking client usage metrics, health scores, and feature adoption with dashboards.
TTEC Digital coaches clients to ensure their employees feel valued and fully supported, because they believe an amazing customer experience is an employee first process. Their vision is to create a place where employees know they can thrive.
Own full-cycle recruiting for U.S. and LATAM-based roles.
Partner with hiring managers to scope roles and develop sourcing strategies.
Implement inclusive hiring practices and ensure compliance.
HighLevel is an AI-powered, all-in-one white-label sales & marketing platform. They empower agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth with a global community of over 1 million businesses.
Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.
Communicate with users through written channels on job search topics and product-related queries.
Create and improve resumes and cover letters.
Conduct LinkedIn profile audits and provide structured recommendations.
Legit is a company from the Genesis ecosystem that creates news, entertainment, and educational content for millions of people worldwide. Every month, our products reach approximately 80 million users.
Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement
Monitor client health and engagement on an ongoing basis, flagging potential risks early and collaborating with your manager and team to develop mitigation plans.
Maintain strong client relationships, fostering satisfaction, loyalty, and advocacy, and supporting case studies or success stories where appropriate.
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.
Partner with hiring managers and build out and improve new and existing processes.
Graphite is a growth agency that helps fast-growing companies unlock sustainable revenue through content and SEO. They are a fully distributed company with team members located across North America, Latin America, and Europe.
Doing in-depth assessment/screening of all applicants.
Implementing different methods of interviewing during interviews.
Maintaining accurate records and reports.
HIKINEX is a dynamic company that values employee contributions and supports growth. They offer a career path where ideas are heard, and employees work alongside industry leaders in a collaborative and innovative environment.
Lead and scale a regional pod that covers all CS segments in APAC.
Be accountable for regional retention outcomes, and team health.
Partner with cross-functional leaders to remove blockers and improve the APAC customer experience.
Remote is solving modern organizations’ challenge of navigating global employment compliantly. Their team works asynchronously around the world and encourages every member to bring their talents, experiences and culture to the table to help them build the best-in-class HR platform.
Identify and generate revenue through upsell and cross-sell to existing customers
Proactively own and manage a book of accounts, including decision maker relationships
Consult existing clients on internal process to drive change and expand use of Deel's product offerings.
Deel is the all-in-one payroll and HR platform for global teams. They combine HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. Among the largest globally distributed companies in the world, their team of 7,000 spans more than 100 countries and brings a connected and dynamic culture that drives continuous learning and innovation for their customers.
Establish tailored onboarding and training plans for new enterprise clients in APAC to ensure they learn, adopt, and are successful at the onset with the Traackr product.
Determine critical measures for success for clients’ influencer programs to ensure there are quantitative and qualitative ways to measure progress.
Monitor and address adoption and usage for clients in APAC region.
Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. They are a remote-first company with offices in San Francisco, New York, Boston, Paris, and London and operate on a culture of mutual respect.
Develop and own a targeted account list and develop a territory plan for winning business with companies between 201-2,000 employees
Manage the customer buying journey from start to finish, providing subject matter expertise and guidance to prospective customers
Meet or exceed monthly and yearly revenue targets
Deel is an all-in-one payroll and HR platform for global teams. They are one of the largest globally distributed companies with a team of 7,000 spanning more than 100 countries, with a connected and dynamic culture that drives continuous learning and innovation.