Source, order and track custom artwork and albums with zero errors and zero delays.
Maintain accurate inventory records and eliminate preventable stockouts.
Perform daily CRM cleaning in GoHighLevel and ClickUp, with clean handovers to the UK team.
Body & Soul Studios is a luxury portrait studio in London that creates custom artwork for women. They have guided more than 1,900 women and plan to open studios in dozens of cities to reach hundreds of thousands of women worldwide.
Motivate, coach, and develop professional individual contributors and supervisors who support the customer experience at Rover.
Partner with workforce management at both Rover and BPO partner sites teams to organize, prioritize and schedule work assignments to meet business needs.
Review customer contacts and identify ways to improve the customer experience, as well as own escalated customer contacts and resolve them.
Rover connects pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, they are a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. They were named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal.
Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.
Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.
Talk to service business owners and get them set up.
Build internal tooling so the team moves faster.
Redesign broken processes.
Wonderly is building an AI business platform for service businesses, helping them generate more revenue. They are backed by YC and Sam Altman, with a $500M+ valuation and hundreds of thousands of users, aiming to redefine how AI drives revenue for businesses.
Own and maintain the roadmap for Zendesk and related tooling across clinical, records management, member support, and provider support.
Work closely with clinical and service team Leads through workflow mapping and discovery sessions to identify bottlenecks and automation opportunities.
Evaluate and prioritize AI agent opportunities in Zendesk and other platforms, assessing feasibility, ROI, and operational risk.
Vida Health is a virtual, personalized obesity care provider that utilizes evidence-based treatment to help patients manage obesity and related conditions. Vida's team takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.
Function as a "solution detective," sitting between cross functional leads, technical teams, and acquisition reps to investigate and resolve host related issues end to end.
Translate complex technical issues into clear, easy to understand summaries and instructions for both internal stakeholders and hosts.
Communicate directly with hosts via email, video call, or Zoom (approximately 25% of your time) to walk them through issues, resolutions, and best practices.
This company is a leading global travel and experiences marketplace. They are looking for a Host Success / Onboarding Specialist to support the AMER acquisitions team for its Experiences product.
Assist clients with identifying and booking hotel accommodations.
Provide support throughout the reservation process.
Respond to customer inquiries regarding availability, pricing, and property details.
They connect customers to travel and hotel bookings remotely. The company emphasizes a supportive, team-oriented culture that values ongoing support and skill development.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.
Architect a "Systems-First" Retention Model, moving from reactive saves to proactive, behavioral interventions.
Own the Monetization Roadmap by designing, running, and analyzing pricing and packaging experiments.
Drive AI-Native Execution, reaching for AI first to build a custom churn-prediction agent and automate segmentation.
Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, their platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. With a team of 380+ people representing over 60 nationalities, they celebrate diversity and foster a workplace where everyone is heard and feels a sense of belonging.
Own the BPO program and act as the main point of contact.
Maintain the highest level of service by monitoring and reporting against key metrics.
Support workforce management (WFM) for onshore and offshore organizations.
Rent the Runway is transforming the way people dress by pioneering the world’s first Closet in the Cloud. They have disrupted the $2.4 trillion fashion industry by offering a sustainable and financially-savvy way to feel their best every day.
Own the problem, not just the ticket — you see something broken and fix it, then document it so it doesn't break the same way again.
Have deep hands-on experience with support platforms — you've been an admin, not just a user. You know what Intercom, Zendesk, or similar platforms can do.
Are fluent in AI tools in a support context — you understand where AI helps (deflection, copilots, content maintenance) and where it creates problems.
Givebutter is a nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. They have been certified as a Great Place to Work® and is the #1 rated nonprofit software company on G2 across multiple categories.
Lead, coach, and develop a team of Customer Support Leads dedicated to delivering exceptional support to hoteliers.
Act as the primary escalation point for complex customer issues, using hotel operations background to drive resolution with urgency and empathy.
Own and drive key support metrics including CSAT, NPS, SLA adherence, and First Contact Resolution, surfacing trends and opportunities to senior leadership.
Cloudbeds is transforming hospitality with its intelligently designed platform that powers properties across 150 countries. As a completely remote team of 650+ employees across 40+ countries, we're bringing together engineers, AI architects, world-class designers, and hospitality veterans.
Respond to client inquiries related to travel services, scheduling, and reservations.
Assist with coordinating travel details based on client needs and preferences, providing clear updates and follow-ups.
Maintain accurate records of client interactions and support the booking process to ensure a smooth, positive experience.
Aisles & Abroad operates as a travel services company. It has a supportive and collaborative team culture, providing ongoing support and structured onboarding in a flexible remote work environment.
Define support obligations across each partnership.
Design the support model.
Own the operational infrastructure.
Bastion builds regulated financial infrastructure for modern businesses. Bastion's full stack product suite covers stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails, with the flexibility to deploy individual capabilities or combine them end-to-end.
Manage calendars, inboxes, meetings, and recurring workflows.
Coordinate projects, timelines, and team follow-ups.
Build and improve SOPs and operational processes.
Yokly's Operators help businesses stay organized, efficient, and scalable by managing systems, improving workflows, coordinating teams, and keeping projects moving. They offer a supportive and growth-focused environment with long-term career opportunities and international clients.
Manage a high-value portfolio of hotel customers across North America, serving as their primary point of contact.
Act as a strategic advisor, leveraging hospitality expertise to provide tailored recommendations.
Identify and drive upsell opportunities while proactively implementing churn reduction strategies.
Cloudbeds is transforming hospitality by building an intelligent platform that powers properties across 150 countries. With over 650 employees across 40+ countries, they are known as the World's Best Hotel PMS Solutions Provider.
Build and nurture productive partnerships with Centers of Excellence, HR Business Partners, employees, and managers.
Effectively prioritize and manage Tier 1 and 2 HR cases across time zones and teams to ensure SLA adherence.
Execute Global People Product-aligned processes with a focus on enhancing the employee experience.
ServiceNow, founded in 2004, provides AI-enhanced technology. It is a global market leader with over 8,100 customers, including 85% of the Fortune 500, connecting people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Lead client experience design strategy in close partnership with Product and Engineering.
Design end-to-end client journeys, patterns, and frameworks that enable scalable, personalized, and experiences.
Partner closely with engineers to guide implementation, ensuring design intent is preserved in production.
Boulevard provides a client experience platform for appointment-based, self-care businesses. They empower customers to give their clients more of the magical moments that matter most and are built for the broader self-care industry. They value diverse backgrounds and believe in equal opportunity for all.
Assist clients with researching and selecting hotel accommodations based on preferences and travel needs.
Coordinate and confirm hotel reservations, including dates, room types, and guest details.
Respond to client inquiries regarding availability, pricing, and property amenities.
They assist clients with researching accommodations, coordinating reservations, and ensuring accurate booking details for a smooth travel experience. They offer a flexible fully remote work environment and a supportive and collaborative team culture.