Manage and continuously improve customer support processes, ensuring clarity and adherence to governance standards.
Coordinate improvements to incident and change management processes, including communication, and lessons learned.
Monitor and analyze support performance metrics, identifying trends, risks, and improvement opportunities.
Pismo, founded in 2016, provides a comprehensive processing platform for banking, card issuing, and financial market infrastructure, helping customers innovate and build next-generation banking and payment solutions. Acquired by Visa in 2024, Pismo has over 500 employees across 10 countries, offering a cloud-based platform that enables firms to rapidly build and launch financial products.
Support the collection, validation, and maintenance of payer data necessary for various sales campaigns.
Create and maintain reports and dashboards to track payer contract performance and "smart MA growth" metrics.
Ensure data hygiene and accuracy for all outreach efforts.
Aledade empowers independent primary care practices to deliver better care to their patients and thrive in value-based care. They are the largest network of independent primary care in the country, founded in 2014, and fostering a collaborative, inclusive, and remote-first culture.
Perform deep-dive analysis using advanced Excel and BI systems to identify growth opportunities.
Assist in managing product assortment, participate in hypothesis testing to optimize category performance.
Manage the operational aspects of the Kits category, ensuring tasks are brought to completion and results are delivered.
AUTODOC is the largest and fastest-growing auto parts e-commerce platform in Europe. With around 6,000 employees across 27 countries, they generated over €1.8 billion in revenue in 2025, supplying millions of vehicle parts and accessories to more than 9.3 million active customers. They foster an environment where every team member feels a strong sense of impact, purpose, and belonging.
Responsible for implementing and optimizing CMS payment programs.
Manage data-driven projects and coordinate technical workgroups.
Assist in delivering reliable and automated payment program operations.
Aledade empowers independent primary care practices to deliver better care and thrive in value-based care. They are the largest network of independent primary care in the country and have a collaborative, inclusive, and remote-first culture.
Support the onboarding of new software titles into ServiceNow SAM Pro, including requirements gathering and documentation.
Collect and analyze data on software title usage, versioning, contract end dates, and license information.
Research VA-owned software solutions that can replace underutilized third-party applications.
IT Concepts dba Kentro drives innovation and fosters collaboration, committed to advancing customers' missions and professional growth. They are a close community of experts that pride themselves on creating an environment defined by teamwork, dedication, and excellence.
Assist with driving down the data points where gaps exist in our Service Management processes.
Analyze trends to identify bottlenecks, service degradation, and opportunities for automation or self-service.
Design, build, and maintain complex ServiceNow dashboards and reports to support IT leadership and process owners.
RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. Its 195,000 employees operate at the edge of known science as they imagine and deliver solutions.
Analyze and support non-clinical workflows across CM, CDM, and UM programs.
Translate operational and clinical requirements into process maps, SOPs, and job aids.
Support workflow automation and system optimization initiatives.
Personify Health created a personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. They serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes.
Provide training and support to IT staff and end-users.
Prioritize, address, and resolve employee requests via Atlassian, Slack, and Zoom.
Manage the IT support ticketing system and ensure issues are resolved within set service level agreements (SLAs)
Censys' mission is to be the one place to understand everything on the internet. They deliver real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.
Provide team leadership across case management, escalations, and operational support functions.
Act as a central escalation point for customer or operational concerns, resolving issues promptly and professionally.
Make informed decisions independently while collaborating with peers and senior leadership.
Omnidian, Inc. is a tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. They are building a more sustainable future for the planet through our passionate teams and innovative technology.
Facilitate customer requests for new or changed solutions.
Design and build customized functionality based on workflow recommendations.
Respond to customer problems and issues, either by Support Desk referrals or direct customer contact.
OHSU (Oregon Health & Science University) is Oregon's only public academic health center. As Portland's largest employer, they provide opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.
Help manage and provide technical guidance for implementing new client websites.
Respond to client inquiries regarding bswift products, leveraging research to resolve issues.
Drive continuous process improvements and efficiencies.
Bswift transforms benefits administration, making it simpler, smarter, and more human. They serve thousands of companies and millions of people nationwide. Bswift reduces administrative burdens and frees HR teams to focus on creating thriving, people-first workplaces and they have been regularly named one of Chicago’s Best and Brightest Companies to Work For.
Organize, plan, manage, schedule, and staff the 24/7 Command Center operations.
Track work orders in the proprietary system to ensure accurate information is captured and run reports.
Function as the point of contact for Site Managers and interact with the client, as needed.
MVM, Inc. provides professional, technical, administrative, and program management support services to Government customers. The company has 2,500 employees across the United States and domain expertise in counter-narcotics, criminal and civil investigations, public safety, and national security.
Responsible for the account management activities during and after the sale to enable the Sales representatives to focus on selling activities.
Respond to customer requests and inquiries regarding current and future work. Resolve issues that may arise during the production of customer products.
Analyze reports and data to identify revenue and cost containment opportunities.
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Ensuring digital solutions are precisely tailored based on customer and market requirements, offering real added value.
Translating requirements from the market, sales, and customer service into clear system requirements and prioritizing them with departments.
Managing the further development of the platforms along the business goals, developing use cases and business cases, keeping an eye on benefits, effort, and impact.
Eurofins is Germany's leading environmental analyst for chemical and microbiological testing of water, air and solids, benefiting authorities, businesses and service providers. They have over 63,000 employees and are located in 60 countries.
Maintenance of all Products/Services managed by the IAM platform.
Writing and producing reports (e.g. SQL) as required.
Perform data analysis and produce summary reports with insights as required.
Sutherland is an AI, automation, cloud engineering, and advanced analytics company that works with iconic brands worldwide. They bring a unique value proposition through market-leading technology and business process excellence, driving digital transformation and optimizing critical business operations.
Analyze business requirements and design Salesforce solutions.
Provide support to stakeholders and end-users on Salesforce.
Lead Salesforce initiatives and manage project timelines.
Big Brothers Big Sisters of America aims to provide mentorship to children and build their confidence. They have a network of 200+ agencies and a national office, and they foster an environment where all people can be their best selves.
Manage partner communications and address partner inquiries.
Analyze event and program data to identify trends and insights.
Support partner lifecycle activities including recruitment and onboarding.
ItD is a consulting and software development company that blends diversity, innovation, and integrity with real business results. Their structure rejects any strong hierarchy, empowering them to deliver excellent results in a dynamic environment with respect, empowerment and recognition.
Support Sales GTM motions, data, reporting, and operational execution across our AWS alliance, MarketPlace, and co-sell motions.
Focus on supporting the partner alliance team managing AWS tools and offers, enabling field and partner engagement insights.
Support repeatable GTM processes that help inform prioritization and investment decisions.
1Password is building the foundation for a safe, productive digital future by ensuring every identity is authentic and every application sign-in is secure. With over 180,000 businesses trusting their platform, they take a human-centric approach in everything from product strategy to user experience.
Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities.
Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.
Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.
Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. More than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.
Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, recognized as Hungary’s most attractive employer in 2025. They provide IT and telecommunications services with over 5300 employees, serving hundreds of large customers in Germany and other European countries.