Ensure high levels of customer satisfaction by planning, executing, and continuously improving service delivery activities.
Manage the end-to-end planning and execution of contracted services, ensuring cost, schedule, performance, and quality commitments are met.
Act as the prime point of escalation for service issues, managing and resolving escalations with customers and internal teams.
Amadeus makes travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology.
Ensure successful delivery of Managed Service solutions, including onboarding new clients and managing existing clients.
Work with clients to ensure key performance items within Managed Service Agreements meet or exceed expectations.
Coordinate regularly scheduled meetings with customers to deliver monthly reporting metrics and address concerns.
Trace3 is a leading Transformative IT Authority, providing technology solutions and consulting services to clients. They empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate and employ more than 1,200 people all over the United States.
Own and improve the end-to-end customer experience on the Open Telekom Cloud Marketplace, ensuring customer satisfaction and retention.
Assist customers with platform-related issues, coordinating with technical teams to provide timely and effective resolutions.
Manage relationships with marketplace sellers and partners, acting as their primary point of contact to facilitate smooth operations and collaboration.
Deutsche Telekom IT Solutions is part of the Deutsche Telekom Group—one of Europe’s leading providers of IT and telecommunications services. With more than 5300 talented colleagues and a growing customer base across Germany and Europe, they build the digital foundations of major organizations.
Coordination, monitoring and reporting within the enterprise and external partners
Develop schedules, adhere to milestones and keep other team members on task
Recognize and prioritize issues, and collaborate for timely resolution
Smartsheet has helped people and teams achieve for over 20 years, offering seamless work management and scalable solutions. They empower teams to automate, uncover insights, and scale smarter, fostering a collaborative environment where diverse perspectives are welcomed.
Own intake, prioritization, and roadmap visibility for financial systems work.
Drive disciplined capacity planning and delivery management across the team.
Standardize agile and Kanban practices for project and operational work.
Oura is dedicated to empower every person to own their inner potential. They provide award-winning products such as the Oura Ring and its connected app to help their global community gain deeper knowledge of their readiness, activity, and sleep quality, inspiring healthy lifestyles. As a quickly growing company, they ensure that our team members have what they need to do their best work.
Empowering your team to proactively identify and solve delivery bottlenecks.
Ensuring your team masters Wrike’s technical functionality and can translate requirements into high-value business outcomes.
Working alongside Sales to position Wrike’s services as a competitive advantage.
Wrike is a powerful work management platform designed for teams and organizations to collaborate, create, and exceed expectations daily. We empower everyone and all work in a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. We're a team of innovators and creators who solve complex work problems and promote a hybrid work model with 2-3 in-office days per week for collaboration.
Work closely with the Go‑to‑Market Lead, providing operational and organizational support.
Prepare high‑quality slide decks and presentations for Upper Management and customers.
Support Sales and Account teams by following up on open actions, deadlines, and deliverables.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group that provides IT and telecommunications services. With over 5300 employees, they have hundreds of large customers, corporations in Germany and other European countries and have won awards for educational cooperation and ethics.
Accountable for on time, on budget delivery of the defined solution scope.
Leads the delivery team throughout the engagement, often in collaboration with a services partner.
Manages the engagement governance, timeline, scope, risk, change management, resourcing, reporting and financials.
ServiceNow started in San Diego, California in 2004. They provide AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, with their intelligent cloud-based platform that connects people, systems, and processes.
Manage the full lifecycle of IT projects, including planning, execution, monitoring, and closure.
Define project scope, goals, deliverables, and success criteria in collaboration with stakeholders.
Develop detailed project plans, timelines, and milestones, ensuring all tasks are completed on schedule.
Nuvolar Works is a global technology consulting company specializing in IT solutions. They have a multicultural team of more than 100 professionals and value international talent, diversity, flexibility, and a collaborative environment.
Manage day-to-day operations for multiple Application Management Services (AMS) clients.
Act as the first line of support for customer incidents and coordinate ticket assignments.
Facilitate customer meetings, prepare management reports, and maintain internal documentation.
Jobgether leverages AI to streamline the hiring process by connecting candidates with fitting roles. They focus on ensuring applications are reviewed quickly and fairly, presenting a shortlist to the hiring company.
Responsible for the day-to-day delivery of Services provided and management of incidents.
Serves as a single point of contact with authority over, and accountability for, the Services delivery responsibilities.
Builds relationships with key users and decision makers.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Support the Non-Ferrous Founders’ Society (NFFS) Integrated Casting Order Network (ICON) portal.
Identify application deficiencies and ensure system performance optimization.
Lead initiatives to enhance functionality, including secure classified transaction capabilities.
Horizon Industries Limited, founded in 1996, provides expertise in IT, analysis and evaluation, data analytics, and business process management. As a dynamic, SBA-certified Small Disadvantaged Business, they employ professional strategists, technologists, and consultants across diverse domains.
Managing and structuring team workload effectively.
Establishing clear project tracking systems and maintaining visibility across all active initiatives.
Creating standardized processes for project intake, prioritization, and delivery management.
Docplanner Group aims to help people live longer, healthier lives as the world’s largest healthcare platform. They connect 24 million patients with 280k doctors across 13 countries through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda with over 3,000 employees.
Maintain our working spreadsheet of all current contractors including SOW start/end dates and rate information.
Proactively track SOW expiration dates and reach out to business to confirm intent to extend or terminate.
Ensure we have SOWs for all active contractors and that they are active and not expired, appropriately file in the shared folder with the Legal team.
HealthEdge is committed to building an environment and culture that supports the diverse representation of their teams. They aspire to have an inclusive workplace where all employees have the opportunity to belong, make an impact and deliver excellent software and services.
Lead commercial contracting processes for new customer development and account amendments.
Partner with Sales, Legal, Finance, Compliance, and Information Systems to ensure efficient agreement execution.
Drive process improvements, enable scalable amendment functionality, and maintain contract integrity across systems.
ZOLL is dedicated to improving patient outcomes and saving lives through innovative medical technologies. They specialize in medical devices, software, and services globally, focusing on cardiopulmonary and respiratory conditions, with headquarters in Israel and the U.S.
Take ownership of a customer portfolio and maximize their platform engagement and satisfaction.
Create Success Plans and conduct Quarterly Business Reviews (QBRs) to help customers meet their targets.
Serve as the customer’s technical product expert and provide solution training, testing, and troubleshooting.
Urbantz helps retail, grocery, e-commerce, and logistics companies optimize last-mile delivery with a delivery management SaaS platform. They focus on enabling enterprises to navigate multi-fleet operations and promote sustainability in the final mile, serving over 100 brands and experiencing growth across Europe, the Middle East and beyond.
Directs all phases of programs from inception through completion.
Acts as primary customer contact for program activities, leading program review sessions.
Manages programs of size and complexity, and supervises technical personnel.
GovCIO transforms government IT by delivering innovative IT services and solutions. They are building a workforce that fuels this mission and changing the face of government IT.
Make clients wildly successful through ongoing delivery, support, and optimization of Softdocs Platform solutions
Serve as the primary day‑to‑day point of contact for Managed Services clients, ensuring clear communication around priorities, scope, timelines, and outcomes
Lead Managed Solutions Consultants and adjacent team members within a matrix‑based resource model to ensure consistent delivery and shared understanding of client commitments
Softdocs specializes in serving Higher Education and K12 institutions, as well as State and Local Government through Etrieve, an enterprise content management (ECM) platform. With a 25-year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies.
Create Project Plans, rollout/transition plans, RAIDS logs, and SteerCo reports.
Forecast Go Live dates to ensure projects are launched on time and within budget.
Liaise with local HSP experts, maintaining strong relationships and open communication.
HSP Group helps companies simplify the complex challenges of operating internationally by delivering a seamless experience across legal entity setup, global HR, payroll, compliance, tax, and advisory. With scale-up organizations and innovative technology firms expanding at unprecedented speed, HSP is uniquely positioned to become their trusted global partner.