Troubleshoot complex technical issues using SQL queries and external resources.
Serve as the primary escalation point for Tier 1 support staff.
Analyze ticket trends and propose long-term solutions to prevent repeat issues.
Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.
As a Senior Technical Support Engineer, you will be a subject matter expert who handles our most complex technical challenges and serves as a technical mentor to junior engineers. You'll lead critical issue resolution, collaborate directly with Engineering teams on product defects, and contribute to the strategic direction of support processes. This role requires deep technical expertise combined with leadership capabilities to drive excellence across the support organization.
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide.
Join our team as a Senior Support Consultant, becoming the go-to expert for complex challenges. Work on technical troubleshooting, customer interaction, and proactive problem-solving. Provide technical assistance, application support, and usage guidance to NEC customers.
NEC Software Solutions, part of global tech giant NEC Corporation, provides software that helps dispatch ambulances, support families, and keep trains on the move.
Collaborate with functional units to analyze business objectives, facilitate requirements, and recommend technical solutions.
Evaluate, develop, and assist in the implementation of solutions and provide consulting services to staff on system issues.
Act as a primary relationship owner with a department/client group, function as technical lead, and mentor junior staff.
The University of Notre Dame is a leading American research university with a Catholic identity. It fosters a welcoming campus committed to creating an inclusive community and offers a dynamic career path for those passionate about innovation and ethical leadership.
Provide Level 1 and 2 problem analysis, research, and resolution of product issues.
Develop and test new software functionality and configuration in UAT.
Create and maintain reports and exports from the software application.
Jobgether is a platform helping candidates get reviewed fairly by employers using AI. The company's AI system identifies top-fitting candidates and shares the shortlist with the hiring company.
Manage multiple teams of Specialists and team leads.
Actively participate in responses to live service outages.
Deliver regular reporting and MI to track KPIs and monitor performance.
Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types for over 25 years.
Lead the technical development of data offerings in India. Responsible for building and managing a high-performing team of Analytics Engineers. Establish best practices, mentor direct reports, and design an organizational setup for efficient scaling.
Juniper Square's mission is to unlock the full potential of private markets by digitizing these markets and bringing efficiency and transparency.
Provide technical support and troubleshooting for Radiology IT systems.
Work with radiologists, technologists, and IT staff to address system issues.
Document all troubleshooting activities and resolutions to maintain accurate case records
Intelerad's medical imaging solutions streamline information flow, simplifying complex processes and maximizing efficiencies. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees and empowers nearly 2,000 healthcare organizations globally.
Provide professional and timely support for Softdocs products.
Troubleshoot technical issues related to document management and eForms solutions.
Document issues and collaborate with internal teams to resolve complex problems.
Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government.
Allocate work across the team and monitor progress.
Ensure consistency in requirement documentation and design quality.
Deel is an all-in-one payroll and HR platform for global teams, aiming to unlock global opportunity. They are a large, globally distributed company of 7,000 spanning more than 100 countries, with a connected and dynamic culture that drives continuous learning and innovation.
Serve as the primary escalation point for L1/L2 support on high-impact production issues.
Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
Perform detailed root cause analysis and develop preventative actions.
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.
Meet with decision makers, systems owners, and end users to define requirements and resolve issues.
Review existing systems and develop strategies for improvements.
Prepare reports and recommendations to address potential trouble areas in operating systems.
NASA Federal Credit Union is dedicated to serving the needs of its members by offering a range of financial products and services. They foster a collaborative environment, encouraging professional growth and innovation.
Provide first-line remote technical support for Growth Direct™ system robotic, software, imaging, and microbial related issues.
Manage customer complaints per SLAs, Escalation Processes, and with Technical Service Engineer coordination as needed.
Case management within the Customer Relation Database, inputting pertinent information that includes date stamps, symptoms, investigation details and the resolution.
Rapid Micro Biosystems creates innovative products for fast and accurate detection of microbial contamination in the manufacture of pharmaceuticals, biologics, biotechnology products, medical devices, and personal care products. They are headquartered in Lexington, Massachusetts with R&D and manufacturing operations in Lowell, Massachusetts and field offices in Germany, Switzerland, and Singapore.
Provide second-line support to customers, partners, and consultants, collaborating with a global team to resolve software issues and address customer requests. Build technical skills and learn a wide range of technologies related to application servers, database servers, and reporting components. Troubleshoot issues through problem reproduction and determine resolution.
Mitratech builds world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies.
Analyze, design, code, test, and implement technical solutions.
Collaborate with IT, product, analytics, and business teams to gather requirements.
Monitor production schedules and provide updates on progress and issues.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Integrate automation, informatics, and LIS to facilitate successful communication between systems. Define and communicate critical gaps and potential design improvements to the integration process. Integrate third-party hardware and manage customer satisfaction to sustain business growth.
Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years.