Responsible for business growth with existing manufacturers.
Create, manage, and execute the company’s strategic plan.
Maintain and strengthen overall client relationships.
CareTria is dedicated to providing exceptional care, currently seeking passionate contributors to join their team. As an equal opportunity employer, they value integrity, teamwork, and results-oriented individuals.
Lead, mentor, and develop a team of 7–8 Client Success Managers.
Ensure structured Success Plans are developed and executed for key accounts.
Partner with Sales to drive renewals and expansion opportunities.
Illumia brings the best integrated technology solutions to education, healthcare, and business campuses worldwide. They are committed to transforming organizations and improving the lives of people doing mission-critical work and dedicated to fostering a culture of integrity, respect, and continuous personal development.
Support implementation and client management teams with all day-to-day client requirements
Responsible for timely and accurate management and execution of all client benefit requests
Analyze incoming client requests and work with internal and external teams to complete required plan documentation
Judi Health is an enterprise health technology company providing solutions for employers and health plans, including pharmacy benefit management and health benefit management solutions. They focus on rebuilding trust in healthcare. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table.
Be the internal and external face of Maven’s SMB Client Success team for all client-related needs throughout the client lifecycle.
Own the SMB Client Success operating model, including support ratios, digital vs. high-touch engagement, tooling, and resource allocation to ensure scalable, cost-effective growth.
Lead, mentor, and develop a team of Client Success Managers and/or Associates, fostering a culture of accountability, ownership, and continuous improvement.
Maven Clinic is the world's largest virtual clinic for women and families. They aim to make healthcare work for all by providing clinical, emotional, and financial support on one platform and have an award-winning culture.
Build and maintain trusted client partnerships, ensuring expectations are met and exceeded.
Provide strategic and commercial insight to add value across accounts and deliverables.
Lead and motivate account teams, fostering collaboration and excellence.
Avalere Health ensures every patient is identified, treated, supported, and cared for. Their Advisory, Medical, and Marketing teams come together to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind. They are committed to creating a culture where their employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets.
Manage complex medical issues, coordinating care, facilitating best diagnostic and therapeutic treatment options available world-wide, and navigating the healthcare system.
Offer high level clinical management and education to clients and families in a caring, compassionate manner.
Work closely with clinical and research team, identifying latest therapies and delivering comprehensive information on medical conditions, medications, treatments, and clinical trials.
Private Health Management (PHM) supports people with serious and complex medical conditions, helping them obtain the best possible medical care. They guide individuals and families to top specialists, advanced diagnostics, and personalized care offering independent, science-backed insights to help clients make informed decisions and access the best care.
Own and manage assigned health plan accounts, ensuring customer success and relationship management.
Build strong relationships with client stakeholders while navigating difficult conversations and escalations.
Coordinate with Engineering, Product, and other teams to resolve issues effectively.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against a role's core requirements. They identify the top-fitting candidates and share this shortlist directly with the hiring company.
Shape technology to enable care teams to deliver transformational care to children.
Design products that improve care access and strengthen patient relationships.
Drive measurable impact in the care model by partnering with clinical, operations, and data teams.
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special healthcare needs. They deliver 24/7 virtual-first and in-home medical, behavioral, and social care, working alongside families and providers.
Serve as the product expert and mental health advocate for a book of business of Spring Health’s health plan customers.
Develop and maintain positive working relationships with multiple health plan customers.
Consistently demonstrate Spring Health’s value proposition and link to health plan customer’s defined success metrics.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies and have a valuation of $3.3 billion.
Manage the complete lifecycle for Isaac Health's strategic partners to drive growth and engagement.
Act as the primary contact for customers, addressing needs, concerns, and escalation paths
Develop success plans, track adoption KPIs, and ensure value realization for clients
Isaac Health seeks to improve brain health at the population level by providing greater access to specialty brain health and dementia care services. Since launching in 2022, Isaac Health has scaled to provide brain health care services to more patients and families across the US.
Support multiple health plan partners from implementation through ongoing value delivery.
Serve as intermediary to fairly represent partner interests and needs to internal stakeholders.
Accountable for health plan satisfaction, renewals & expansion opportunities to new markets, states, and lines of business, contract adherence, contract P&L, contract utilization.
Equip is the leading virtual, evidence-based eating disorder treatment program, ensuring everyone with an eating disorder can access effective treatment. Founded in 2019, Equip has been a fully virtual company with a highly-engaged, passionate, and diverse culture.
Collaborate with partners and employees to drive successful Implementation and maintenance.
Manage post-implementation relationships with broker partners, sales team, and clients.
Guide broker partners through their client’s new healthcare solution, building strategic roadmaps.
ParetoHealth helps small and medium-sized businesses fight the rising cost of employee health benefits. They have a casual and fun work environment, full of people who take the company mission incredibly seriously.
Develop relationships with partner practices to drive retention and growth.
Leverage data and insights to optimize engagement and maximize outcomes.
Share best practices and enable practices to grow their business using payment plan technology.
Cherry is a fast-growing FinTech company that provides a Buy Now, Pay Later solution for medical practices making healthcare services more accessible. They are backed by investors such as Kleiner Perkins and DCM and they aim to reshape the way patients pay for care.
Own the full renewal lifecycle for assigned accounts.
Serve as primary strategic partner for renewal-stage clients.
Clearly articulate and quantify membership impact and ROI.
Union Healthcare Insight is a researcher-founded, researcher-led membership organization delivering independent, curated insight on what is moving — and will move — healthcare. They equip healthcare leaders with objective analysis across strategy, sectors, and market dynamics to support confident decision-making and meaningful organizational impact.
Effectively present Mom’s Meals products and services to a variety of audiences.
Identify growth opportunities and strategically develop new and existing accounts.
Consistently utilize company programs and systems to maximize and prioritize each of the qualified Tier account engagements.
Mom's Meals is a company focused on providing quality, customer service, and nutritional support for high-risk clients. They value their team members and provide a generous package of benefits.
Develop and cultivate relationships with key healthcare practice and consultant leaders across national and regional consulting firms.
Develop and implement a comprehensive partnership strategy to enhance the organization's market reach and influence.
Maintain strong, ongoing relationships with existing partners and develop new relationships to expand our network.
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.
Partner with Support and Optimization teams to ensure the best client experience.
Provide consultative guidance to clients throughout their life cycle, understanding Experian Health product capabilities.
Evaluate customer use of Contract Manager and Claim Scrubber products to recommend best practices.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries.
Own the partner lifecycle from onboarding to renewal and expansion.
Build a scalable Partner Success engine using AI and standard playbooks.
Define and manage scorecards and KPIs to drive performance and accountability.
Oura's mission is to empower every person to own their inner potential through award-winning products and the Oura Ring. As a fast-growing company focused on improving lives, they provide team members with what they need to do their best work.
Own end-to-end contract lifecycle for extensive contract portfolio.
Partner directly with practices to ensure successful contract onboarding and ongoing compliance.
Act as the SME of the Explorer market with all relevant groups such as Payer Networks, SPP, Withdrawal, Legal, and Growth teams.
Aledade, a public benefit corporation, empowers independent primary care. Founded in 2014, they've become the largest network of independent primary care in the country, helping practices deliver better care and thrive in value-based care with a collaborative, inclusive, and remote-first culture.