Architect, launch, and scale a B2B loyalty program to drive deep engagement through benefits and streamlined support.
Lead a team of marketers and own the end-to-end strategy for provider engagement and revenue growth.
Balance high-level strategy with meticulous execution in a flexible way of working.
Synchrony is building a future where every ambition is within reach by creating financial and technology solutions that move people forward. More than 50% of their workforce is engaged in Employee Resource Groups (ERGs), offering a safe space to learn and grow.
Own the overarching loyalty program strategy and execution that clearly defines how agents can maximize their earnings and growth.
Lead the continuous optimization of existing programs that drive retention, engagement, and new customer acquisition.
Partner with product and UX teams to create in-portal experiences that make programs easy to understand and participate in.
First Connect Insurance Services is a digital platform providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. They've got thousands of active agents with hundreds joining monthly and they plan to accelerate their growth.
Lead the overall management of our most valuable business segmentation of customers
Resolve customer cases and tasks daily
Share data with restaurants to change behavior and drive adoption
OpenTable, part of Booking Holdings, Inc., helps restaurants thrive with world-class technology. They empower restaurants to focus on their team, guests, and bottom line while enabling diners to discover and book restaurants.
Own end-to-end execution of CRM campaigns and always-on lifecycle journeys across Email, SMS, Push, and App.
Manage and support CRM Associates by assigning work, setting priorities, reviewing builds, and providing coaching and feedback.
Lead A/B testing and optimization efforts to improve engagement, conversion, and retention performance.
Nutrafol is a company that creates clinically tested products for hair growth and provides support for people at every step of their hair journey. They are recommended by over 7,500 physicians and hair professionals for trusted, reliable results, embracing individuality and differences.
Design and execute simple, repeatable referral motions that partners can run with minimal friction.
Source and sign net‑new Referral Solution Partners that align with our ICP and can drive meaningful volume.
Restaurant365 is a SaaS company disrupting the restaurant industry by providing a unique, centralized cloud-based solution for accounting and back-office operations. Their culture empowers team members to produce top-notch results and elevate their skills, striving to be "Best in Class."
Design, build, and operate the ServiceNow CRM Partner Advisory Board.
Primary technical advisor and solution design authority for strategic CRM technology partnerships.
Ensure partners can deeply integrate with, extend, and build agentic offerings on ServiceNow’s CRM platform.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. The company's cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Drive partner-sourced and partner-influenced pipeline and commercial performance.
Collaborate with Sales, Marketing, and Customer Success to recruit and onboard new partners.
Own partner sourced and partner influenced pipeline and bookings and track performance.
Restaurant365 is a SaaS company disrupting the restaurant industry by providing a unique, centralized, cloud-based solution for accounting and back-office operations for restaurants. Their culture is focused on empowering team members to produce top-notch results while elevating their skills.
Own the full production lifecycle for all CRM initiatives within Bloomreach.
Act as the primary keeper of the CRM calendar, using Jira and ClickUp to coordinate timelines.
Conduct rigorous pre-send QA to ensure a seamless experience across all devices and email clients.
Zenni Optical's mission is to make prescription eyewear affordable and accessible. They've grown into a global brand with over 51 million pairs of glasses sold and pride themselves on innovation and partnerships.
Work cross-functionally to ensure smooth partner onboarding.
Own client eligibility file setup, monitoring, and accuracy.
Document client business requirements and liaise with technical teams.
Foodsmart is a leading telenutrition and foodcare solution, supported by a network of Registered Dietitians. Their platform promotes healthier food choices and behavior change, serving 2.2 million members across various health plans and insurers, and values customer focus and teamwork.
Act as a visible agent of change within the CRM organization; shift team mindset from campaign execution to member-centric growth thinking.
IPSY is the beauty industry’s most powerful platform, uniting brands, creators, and hyper-engaged consumers with unprecedented access to each other through the ultimate beauty membership. They think self-discovery, self-expression, and confidence are beautiful, and pride themselves to be a remote-first company.
Support sales and services related programs, initiatives, and analytics.
Deliver data-driven insights to inform short and long term strategy and action plans.
Drive process optimization and training for the Global Restaurant Sales and Services team.
OpenTable, part of Booking Holdings, Inc., helps restaurants thrive with technology that empowers them to focus on their team, guests, and bottom line while enabling diners to discover and book the perfect restaurant. Every employee has a tangible impact on what we do and how we do it, working as part of a global team in a hospitality-focused culture.
Engage with stakeholders to understand their goals and challenges, providing expert advice.
Design end-to-end solutions using ServiceNow Industry products that align with business requirements.
Proactively analyze the current state and identify new options for improving ways of working.
ServiceNow is a global market leader in cloud computing, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Develop partnership strategies with restaurant technology companies, hospitality groups, distributors, and ecosystem partners
Execute high-impact strategic partnerships within the restaurant ecosystem, owning full lifecycle of partnerships from sourcing to launch to expansion
Own partner-sourced pipeline and revenue targets, generating $10M+ in ARR through referral partnerships
Owner.com is the AI growth system for local restaurants. They help independent restaurants succeed online and scale into every other local business type, providing them with technology to succeed in the digital age. Their team is in the low hundreds and includes top talent from successful SMB software companies.
Maintain and optimize organization of digital resources.
Facilitate internal team communications.
Accor Global Reservation Centre has been part of Moncton’s growth for over 30 years and is a local employer of choice. They are known for community contributions and creating memorable luxury experiences for guests.
Ensure customer complaints and standard requests are dealt with efficiently and with the right level of sensitivity.
Monitor, respond and engage with customers on different channels that require service support.
Contribute to a service orientated culture aimed at building repeat business and customer loyalty.
Lastminute.com is the European Travel-Tech leader in Dynamic Holiday Packages. With technology, they turn spontaneous thoughts into meaningful experiences, helping people travel the world. They have a warm and positive work environment where a multicultural team works in great harmony.
Roadmap Ownership: Own the strategic roadmap for customer activation and retention, identifying customer journey friction points and implementing automated, scalable solutions to deliver better outcomes.
End-to-End Initiative Management: Drive programs from idea to execution by collaborating with Leadership and cross-functional partners including Analytics, Marketing, Product, and Systems Operations.
Operational Optimization: Embed with customer-facing teams to audit workflows, tooling, and data collection, developing clear assessments to improve their efficacy.
Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. They are a three-time Cloud 100 company backed by top investors and have a passionate, talented, and customer-focused team that embodies their Leadership Principles in their work and culture.
Own relationships with a portfolio of customers, focusing on retention, account growth, and partnership management.
Drive adoption of key Newbook products, reduce churn, and expand recurring revenue through strategic account planning.
Act as a trusted partner to decision-makers, uncovering opportunities, negotiating renewals, and ensuring our customers see Newbook as essential to their success.
Newbook is a global property management and reservations platform that empowers operators in the accommodation and hospitality industry to grow and streamline their businesses. They pride themselves on building strong, long-lasting relationships with their customers and partners, helping them maximise growth while delivering world-class service.