Define and lead the digital and client experience analytics strategy, aligning with business priorities and objectives.
Own the analytics strategy for AI Analytics, building measurement frameworks for agent-replacement AI across voice and chat channels.
Lead and mentor a team of analysts, fostering professional growth and building best-in-class analytics.
National Debt Relief helps consumers overcome overwhelming debt through debt settlement and financial education. They have helped over 450,000 clients settle $10 billion in debt and are a certified Great Place to Work with a team-oriented culture.
Act as a trusted advisor to senior client executives, shaping digital and AI transformation agendas
Lead multidisciplinary teams to develop and execute digital strategies that create measurable business value
Drive business development by scoping new opportunities, preparing proposals, and delivering pitch presentations
Bounteous is a global AI services firm that helps enterprises design, build, and scale AI-driven products and platforms. With over 5,000 team members worldwide and backed by New Mountain Capital, the company fosters a culture of innovation and collaboration.
Lead the development of comprehensive digital strategies and transformation roadmaps aligned with client business objectives.
Assess clients' digital capabilities and identify opportunities to improve customer engagement through digital transformation.
Serve as a trusted strategic advisor to senior client stakeholders and facilitate executive workshops.
Bounteous is a global AI services firm that helps organizations design, build, and scale AI-driven products and platforms. With over 5,000 team members worldwide, the company fosters a collaborative culture and is backed by New Mountain Capital.
Drive retention model ownership and operationalization to improve customer health and scalability.
Lead digital and scaled Customer Success motions to shift toward digital-first engagement.
Oversee deployment and optimization of the Customer Success platform (CSP) to streamline operations.
PowerSchool is the global leader in cloud-based K-12 software, powering education for students worldwide. With a mission-driven team, the company fosters a culture of diversity and inclusion, empowering employees to deliver results.
Turn data into story by synthesizing behavioral and journey data into clear, actionable insights.
Own the customer journey by mapping digital experiences to identify friction and drive optimization.
Champion the customer voice by integrating VoC and behavioral analytics to influence strategy.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, we prioritize personal and professional development and foster a team-oriented, inclusive culture.
Lead the strategy and operations for Customer Care, including contact center, omnichannel experience, and digital transformation.
Drive operational excellence, leveraging analytics and insights to improve service quality, productivity, and customer experience.
Build and develop a high-performing team, partnering across functions to deliver exceptional patient and customer experiences.
iRhythm is a leading digital healthcare company combining wearable biosensors with cloud analytics to improve cardiac care. They are a growing organization with a culture of innovation, collaboration, and patient focus.
Lead a pod of search experience professionals, managing direct reports and driving team growth, retention, and exceptional client outcomes.
Own high-level Search Experience strategy spanning SEO, GEO/AEO, and content, while serving as the first point of escalation for client concerns.
Champion product evolution, automate analysis using AI tools like Claude and Nova, and contribute to new business efforts through audits and pitches.
We are a tech-enabled growth firm at the intersection of marketing, consulting, and data intelligence, igniting revenue for leading companies globally. With a dynamic team managing billions in media, our culture is people-first, diverse, and focused on innovation and results.
Lead qualifying inbound leads and run consultative discovery calls with Fortune 500 marketing teams to identify their challenges.
Develop data-informed, channel-integrated growth strategies and present them to executives, negotiating contracts as deals close.
Manage the full pipeline from first contact to client kick-off, ensuring seamless handoff to account teams.
Seer Interactive is a digital marketing consultancy that uses data, technology, and AI to drive business outcomes. It is a remote-first agency and Certified B-Corp with team members across the US, fostering a culture of compassion and continuous learning.
Leads cross-functional engagements and ensures cohesive delivery across competencies.
Uncovers data use cases aligned with marketing objectives and conducts data strategy programming, including KPI setting and roadmapping.
Advises on data advancement, including warehousing, modeling, and BI, while overseeing Data Strategy team members.
Bounteous is a global AI services firm where agentic engineering and human experience converge to deliver business outcomes. With more than 5,000 team members worldwide, Bounteous is backed by New Mountain Capital and focused on AI adoption and transformation.
Define and execute the strategy for a world-class member experience across all channels, setting the vision and roadmap for customer interactions.
Lead and grow the CX team, including hiring, onboarding, performance management, and scaling support operations with a focus on warmth and efficiency.
Own customer metrics like NPS and CSAT, build listening infrastructure, and partner with product, clinical, and growth teams to drive improvements.
Dutch Vet is a veterinary telemedicine platform that provides virtual vet visits, diagnosis, and medication delivery. The company is backed by prominent investors and led by a team of experienced startup founders and scaling experts, fostering a culture of innovation and pet-first care.
Lead executive-level client relationships and drive revenue growth and retention strategy.
Build scalable programs, enablement frameworks, and performance dashboards for Client Success.
Mentor and develop a team of Senior Client Success Managers to deliver consistent value.
Drips helps organizations build stronger customer relationships through personalized, two-way conversations at scale. Our team is dedicated to accountability, continuous learning, and outcome ownership.
Translate brand and omnichannel strategy into tactical digital plans and drive execution across HCP and patient channels.
Lead digital and web projects from ideation to launch, managing timelines, vendors, and cross-functional alignment.
Oversee CRM/email, web, and paid media execution using Veeva and Salesforce Marketing Cloud.
Mineralys Therapeutics is a clinical-stage biopharmaceutical company developing medicines for hypertension and related diseases. Headquartered in Radnor, PA, it is a fully remote company with a lean, fast-moving, launch-focused culture.
Lead a multi-brand post-sales team across Onboarding, Customer Success, and Technical Support, unifying operations and driving transformation.
Architect new organizational structures, processes, and metrics to scale intelligently using AI and automation.
Own retention, expansion, and upsell, aligning cross-functional teams around ideal customer outcomes.
Peek is the operating system powering the experiences industry, helping merchants increase revenues and streamline operations. As a remote-first company with over $7B in bookings and $150M in funding, Peek has been recognized by Forbes and Built In as a top employer with a global team of "Peeksters."
Serve as a trusted advisor to C-suite executives, shaping enterprise transformation agendas spanning digital strategy, AI enablement, and organizational change.
Lead $6M–$8M in annual pre-sales activity, defining solution strategy for complex change-led pursuits and expanding strategic accounts.
Develop governance frameworks for responsible AI rollout, including change controls, phased adoption plans, and rollback protocols.
Bounteous is a digital experience platform company that partners with organizations to drive AI-enabled transformation and strategic change. They foster a collaborative, innovative culture focused on delivering measurable business outcomes across regulated industries.
Own the end-to-end client journey, from onboarding to ongoing adoption and expansion.
Build and scale client success and implementation teams, establishing scalable processes and protocols.
Act as executive sponsor for strategic accounts, driving alignment between client goals and company outcomes.
AIO Logic provides enterprise SaaS solutions for financial institutions, focusing on operational execution and industry transformation. The company is scaling rapidly and is committed to building an inclusive workplace.
Lead and build the Cape Town office, acting as the primary liaison between local operations and global leadership.
Oversee product and digital operations, customer lifecycle, and data-driven performance monitoring.
Manage payments, fraud, and risk operations while ensuring alignment with company strategy.
Trivelta provides AI-native software infrastructure for sportsbook and gaming companies, enabling operators to deliver world-class product experiences. With a global team across Boston, Barcelona, Monterrey, and Indore, they are expanding to Cape Town, fostering a culture of innovation and collaboration.
Serve as a trusted advisor to C-suite executives, shaping enterprise transformation agendas across digital strategy, AI enablement, and organizational change.
Lead and contribute to $6M–$8M in annual pre-sales activity, defining solution strategy for complex change-led pursuits.
Define and lead AI-enabled transformation strategies, connecting technology capability to organizational readiness and new operating models.
Bounteous is a global AI services firm where agentic engineering and human experience converge to deliver transformative business outcomes. With more than 5,000 team members worldwide, Bounteous helps organizations design, build, and scale AI-driven products, platforms, and processes.
Execute and optimize digital marketing across website, SEO, paid ads, email, social media, and analytics.
Manage the firm's online presence to increase brand visibility and support qualified deal flow.
Use data-driven insights to continuously improve campaign performance and marketing ROI.
Our client is a values-driven private equity investment firm focused on majority and control minority investments in established middle-market information services companies across North America and Europe. As the organization continues to grow, they are bringing their digital marketing efforts in-house and seeking a specialist to strengthen the firm's online presence and support B2B deal origination.
Own and run the digital platforms, using AI-assisted tools to produce and publish content across corporate, branded, and clinical trial websites.
Drive same-day publishing after MLR review, manage technical SEO, and ensure sites are findable and accurate across search engines and AI assistants.
Transition agency-dependent work in-house, reducing vendor spend and taking direct accountability for cost, speed, and quality of digital production.
Iovance Biotherapeutics is a biotechnology company focused on developing tumor infiltrating lymphocyte (TIL) therapy for cancer. They are a public company with a culture of continuous innovation in cell therapy, committed to harnessing the immune system to attack tumors.