Moveworks was founded in 2004 with the vision to transform how we work. Today, we are a global market leader brining innovative AI-enhanced technology with over 8,100 customers, empowering organizations to find smarter, faster and better ways to work.
Lead and develop a high-performing CSM team, managing and mentoring Customer Success Managers across strategic Enterprise accounts.
Build scalable CS programs, processes, and playbooks for onboarding, adoption, renewal, expansion, and risk mitigation.
Serve as a senior voice of the customer across Product, Engineering, Design, Marketing, and Support, translating insights into opportunities.
Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. They are a team of 150 with backing from investors like OpenAI and Andreessen Horowitz; they are building a team rich in diverse backgrounds, experiences, and opinions.
Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion of strategic accounts.
Engage directly with Enterprise clients at key moments in their journey (strategic renewals, risks, expansion opportunities).
Build and scale processes that ensure predictability, efficiency, and excellence across the Enterprise customer journey.
Doctoralia, a Docplanner Group company, operates the largest healthcare platform worldwide, serving over 55 million patients and processing more than 15 million appointments monthly across 13 countries. With over 2 million healthcare professionals and 10 million patient evaluations, they aim to improve people's health through their marketplace and SaaS solutions.
Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.
Manage a book of approximately 50 of our largest and most strategic global Enterprise accounts.
Ensure a seamless customer experience throughout the entire life cycle - from onboarding through engagement and renewal.
Proactively drive customer adoption and mitigate retention risk.
Articulate provides solutions for creating engaging and interactive e-learning courses. While the job posting does not specify company size, Articulate values diversity and is committed to fostering an inclusive environment.
Lead and develop a team of CSMs and Support Specialists.
Own the full post-sale customer lifecycle.
Establish and iterate on scalable CS playbooks.
Popl is defining a new category we call In-Person Go-To-Market. We help revenue teams turn real-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and revenue.
Drive Revenue Growth: Own the full sales cycle for enterprise, large accounts, from prospecting to close, and achieve or exceed revenue targets.
Account Management: Develop and maintain strong relationships with key stakeholders at large organizations, understanding their business challenges and positioning Eve’s solutions effectively.
Strategic Engagement: Lead complex sales processes that require strategic thinking and tailored approaches to meet the unique needs of large clients.
Eve is redefining legal technology for plaintiff law firms, and they're building the team that will take them there. Trusted by over 1000+ law firms and backed by top investors (including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed), they are building AI-Native solutions from the ground up.
Manage relationships with enterprise and upper-mid market customers, as their primary strategic partner.
Guide customers through pre and post-sale testing, implementation, and success planning.
Develop strategies to improve customer health, long-term retention, and satisfaction.
Rewind safeguards critical data for businesses of all sizes by backing up cloud-based applications like Jira, GitHub, Confluence, and Shopify. They are supported by Insight Partners, Inovia, Bessemer, and Atlassian Ventures and recognized as one of Canada's 50 fastest-growing tech companies.
Lead and develop the Mid-Market/Enterprise Account Executive and Business Development Representative teams.
Drive new logo acquisition with transit agencies across North America.
Set the coaching rhythm, build pipeline strategy, and ensure your team is executing with discipline using the SPICED methodology.
Swiftly is on a mission to help cities move more efficiently. They are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Swiftly has over 200 transit agencies and they value team, impact, and diversity.
Serve as the primary operational point of contact for a portfolio of enterprise accounts.
Lead onboarding, implementation, and integration for complex enterprise environments, in partnership with the Technical Account Manager and Solutions Engineer.
Develop and deliver engaging training to help customers confidently use HONK’s platform and services.
They transform the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company and embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.
Own the Client Relationship: Manage accounts and build strong relationships with stakeholders.
Ensure Successful Implementation & Adoption: Partner with Implementation to drive smooth onboarding.
Drive Performance & Outcomes: Monitor usage and performance metrics and improve client results.
Ascertain is building AI agents to automate the administrative work that burdens care teams and is saving hundreds of staff hours every week. They are backed by Northwell Health and Deerfield Management and are on a mission to restore time, trust, and focus to the people who keep healthcare running.
Nearmap is a global tech pioneer innovating in location intelligence. They provide high-resolution imagery and insights, helping customers make meaningful changes in the world. Nearmap has patented camera systems, AI, geospatial tools, and advanced SaaS platforms to shape the livable world.
You partner with our initial customers to drive product value
You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
You partner cross-functionally to translate business needs and product requirements into new solutions for customers
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. They offer an intelligent cloud-based platform connecting people, systems, and processes to empower organizations.
Build and nurture deep strategic relationships with VIP and enterprise-tier clients.
Understand each partner's business goals to ensure solutions align with their success.
Maintain a forward-looking view of each partner's health, identifying risks early.
Xsolla provides tools and services for video game developers to help them fund, distribute, market, and monetize their games. They have helped over 1,500 game developers grow their businesses around the world and are headquartered in Los Angeles, California.
Translate company strategy into clear team objectives and actionable sales plans
Simplify complex sales situations and provide decisive direction during critical deal moments
Focus relentlessly on the metrics that matter: quota achievement, deal velocity, and win rates
Eve is redefining legal technology for plaintiff law firms by helping them handle more cases, recover more for clients, and grow with AI. They are trusted by over 1000+ law firms and are backed by top investors.
Partner with the VP of CS to develop and execute a Customer Success strategy.
Drive outcomes across retention, renewals, NRR, customer satisfaction, and customer growth.
Build, implement, and continuously improve scalable Customer Success processes.
Radiation Detection Company (RDC) is scaling, and Customer Success is a critical driver of retention, growth, and long-term customer value. They support hospitals, enterprise customers, and other high-value accounts in a regulated, mission-critical environment.
Mentor and enable the team to exceed company growth and retention forecasts.
Manage a team of highly motivated, customer-focused CSMs to manage the overall health and care of accounts.
Provide leadership and guidance to coach, motivate and lead the team members to their optimum performance levels and career development.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With over 50 million registered users, they foster a high-performance culture driven by values and knowledge exchange.
Own and manage a portfolio of enterprise accounts to increase ARR.
Develop and execute account plans, aligning customer needs with Appfire offerings.
Drive retention and mitigate churn risks through proactive engagement.
Appfire empowers teams to break silos and collaborate seamlessly through its software. With 850+ employees across 28 countries, they foster an environment where everyone is respected and invest in team member growth.
As the Manager of Customer Success, your mission is to build a high-performing engine of Customer Success Managers.
Coach your team to move beyond reactive support and into proactive, consultative partnerships.
Bridge the gap between high-volume efficiency (SMB) and strategic relationship management (Mid-Market).
Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution.
Lead and develop the Retention team, housed in the Account Management organization.
Foster a high performing, customer-obsessed culture with full team involvement.
Consult with at-risk Evolve owners to understand their challenges, resolve them effectively, and re-sell them on Evolve's services and platform value.
Evolve is on a mission to make vacation rental easy for everyone. Their high-performing, customer-obsessed team runs on curiosity, communication, and accountability, working together to create exceptional experiences for their owners and guests.