Conduct deep-dive discovery sessions with agency stakeholders.
Design end-to-end professional services project scopes.
Present project scope, phases, timelines and cost to executive-level stakeholders.
Applied Systems is transforming the insurance industry with innovative software and services. They have 40+ years of experience in the Insurtech game and offers a culture built on values.
Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
Assist individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
Pair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, they deliver whole-person care, and leverage AI and automation to reduce administrative burden. They are deeply collaborative with nurses, social workers, community health workers, and medical professionals.
Frame problems and opportunities in partnership with Legal, HR, Finance, Commercial, RevOps, Supply Chain, Operations, and Product.
Shape AI solutions on top of existing platforms (e.g., Anthropic/Claude, Vertex, Glean, Cursor and related tools), re‑using approved connectors and governance patterns rather than creating bespoke one‑offs.
Design and manage AI pilots end‑to‑end — define hypotheses, KPIs, and guardrails; map sponsors and accountable owners; run kick‑offs, status check‑ins, and decision checkpoints.
Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. As a quickly growing company focused on helping people live healthier and happier lives, they ensure that their team members have what they need to do their best work — both in and out of the office.
Support operational aspects necessary for a health benefits offering including onboarding, offboarding, reporting, contribution adjustments and more.
Responsible for ensuring data provided by our customers is entered correctly and on time in our system to ensure we withhold and report accurately.
Provide reports to customers and third party benefits providers
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. They are a growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more.
Build relationships and partnerships with key business stakeholders, staying current on their needs, challenges and strategies.
Gather, synthesize, and analyze complex data to recognize trends and extract insights across the business to support informed decisions.
Define operational support requirements and inputs by working with system solution owners and implementation teams to understand workflow strategic design and processes.
Ryan Specialty provides innovative solutions for insurance brokers, agents, and carriers. It is home to some of the brightest talent in the insurance industry and a multi-time winner of Newsweek’s Most Loved Workplaces and Insurance Business’s Top Insurance Employers.
Provide prompt and courteous assistance to customers via various channels.
Sell and quote new business to both personal and commercial lines clients.
Assist in preparing and processing commercial insurance policies.
Trucordia is an insurance brokerage that brings together people, tools, and solutions. They have over 5,000 team members across 200 offices and are ranked as one of the fastest-growing companies in the U.S. for three consecutive years.
Work cross-functionally to ensure smooth partner onboarding.
Own client eligibility file setup, monitoring, and accuracy.
Document client business requirements and liaise with technical teams.
Foodsmart is a leading telenutrition and foodcare solution, supported by a network of Registered Dietitians. Their platform promotes healthier food choices and behavior change, serving 2.2 million members across various health plans and insurers, and values customer focus and teamwork.
Lead Epic application build, configuration, testing, and optimization efforts.
Analyze workflows and recommend system improvements.
Collaborate with cross-functional teams including clinical, operational, and IT stakeholders.
The Wilshire Group specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets within healthcare. With a track record of aiding over 100 healthcare systems, they value professionalism, efficiency, and adaptability, creating a dynamic and inclusive workplace.
Collaborate with international teams and provider acquisition to move providers efficiently.
Partner with the team to pilot performance improvement projects and other projects as directed.
Call, text and email with Providers to encourage their activation and growth.
BetterHelp's mission is to remove the traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are the world’s largest online therapy service, providing affordable and convenient therapy across the globe.
Own high-volume customer interactions via phone, chat, and email, providing policy guidance.
Create and update homeowners insurance policies, endorsements, payments, and refunds.
Educate policyholders on coverage details and policy changes to enable informed decisions.
Kin provides simpler and more affordable homeowners insurance, expanding to cover all homeowner needs, particularly in high-risk climate areas. They are a remote-first company founded in 2016, with employees across 35 states and customers in 13, recognized as a top workplace by Forbes and Built In Chicago.
Communicate and provide education to members and providers on insurance plan benefits and digital health solutions.
Employ active listening & motivational interviewing skills, and can handle difficult calls tactfully, professionally and document accordingly that can build patient trust and engagement.
Accurately track and document work on a variety of internal software tools and platforms.
Evry Health is on a mission to bring humanity to health insurance. They provide high-technology health plans that expand benefits, increase access and transparency, and feature a personalized, human approach. Evry Health is the major medical division of Globe Life (NYSE:GL), which has 16.8 million policies in force, and more than 3,000 corporate employees and 15,000 agents.
Partner with executive leaders to shape digital strategies anchored on ServiceNow’s AI-powered platform.
Establish ServiceNow as the trusted platform for operational efficiency and intelligent automation.
Drive transformation of customer service operations to improve case resolution speed and experience.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Responsible for the design, build, testing, validation, maintenance and ongoing support of Epic Inpatient Orders.
Works across interdisciplinary workgroups to accomplish set goals as a team.
Is a representative of the Information Technology team and is responsible for establishing, fostering and maintaining positive business relationships with Emory co-workers.
Emory Healthcare is a health system in Atlanta, Georgia. They offer comprehensive health benefits, student loan repayment assistance, family-focused benefits, wellness incentives, and ongoing mentorship and leadership programs.
Partner with P&L owners, lead actuaries, and pricing directors at major carriers to implement the product and ensure AI outputs meet actuarial standards.
Audit agent outputs for accuracy and compliance. Document edge cases and failure modes so engineering can fix them.
Serve as the technical authority on sales calls — the person in the room who speaks the buyer's language.
Effective AI is building AI agents to do real analytical work alongside domain experts, starting with insurance. They are backed by Lightspeed and Valor and headquartered in San Francisco.
Handle incoming customer calls and initiate outbound calls to provide support.
Follow established methods and procedures to ensure customer safety.
Handle all files with calm urgency, professionalism, and care while meeting quality metrics.
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada.
Manage a caseload of in-progress applications through the underwriting process
Coordinate and follow up on medical exam bookings with vendors and clients
Handle inbound calls and respond to client emails
PolicyMe is Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families. They operate with a remote-first culture, attracting top talent from across Canada, with employees who are ambitious, yet humble.
Lead discovery workshops to determine customers' challenges
Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences
Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.
ServiceNow is a global market leader that brings innovative AI-enhanced technology. They serve over 8,100 customers to connect people, systems, and processes, empowering organizations to find smarter ways to work. ServiceNow's intelligent cloud-based platform seamlessly connects, making work better for everyone.
Partner closely with clients to understand their business objectives.
Monitor AI agent performance and apply prompt engineering techniques.
Identify opportunities for optimization and expand use cases.
AnswerRocket builds transformative AI solutions that drive measurable results for Fortune 2000 enterprises. For over a decade, they've helped industry leaders across sectors harness AI to achieve tangible business outcomes, and they value collaboration, transparency, and inclusivity.
Answer real-time customer phone, email or chat inquiries.
Triage and troubleshoot problems with customers.
Focus on problem resolution while providing proficient customer service.
Applied Systems is transforming the insurance industry. They are building a team ready to learn and deliver innovative software and services within a culture built on values.
Craft and execute innovative strategies to streamline and automate customer support workflows, reducing case backlog and improving resolution times, ensuring Engine delivers exceptional service.
Collaborate with cross-functional teams including engineering, product, and customer support to implement and optimize Salesforce Service Cloud solutions that enhance the overall customer experience.
Lead the design and management of complex screen flows and Omni-Channel configurations to increase operational efficiency, scalability, and responsiveness within the support organization.
Engine is transforming business travel into something personalized, rewarding, and simple. More than 20,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year.