Performing troubleshooting and analysis, including log file investigation
Acting as a technical focal point in relationships to fellow IT Professionals
Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
Support delivery and consulting services to meet Veeam Software solution design and deliverables
Provide overall project guidance like project plans, schedules, communication plans, and status updates
Assist with assessment and design of solutions as well as assist with post-installation issues
Veeam specializes in data and AI to help organizations ensure their data/AI are understood, secured, and resilient to enable acceleration of safe AI at scale. As the market leader in data resilience and data security posture management, Veeam protects over 550,000 customers worldwide.
Ensure trouble-free functioning of the software and hardware complex.
Immediately attract other specialists in case of operation abnormality.
Handle communication with customers regarding their requests and issue reports
Devexperts partners with financial institutions, providing products and solutions for retail and brokerage houses, exchanges, and buy-side firms. They focus on trading platforms, brokerage automation, software development, market data products, and IT consulting.
Providing service excellence to internal and/or external clients.
Identifying problems and the solutions to resolve them.
Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
The Adaptavist Group is a global family of companies that combines the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow. They are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems.
Solving Exchange backend related incidents, documenting and analyzing system outages.
Handling, resolving error events and incoming requests, troubleshooting, and performing root cause analysis.
Supporting Exchange related projects, basic understanding of agile tools, and keeping environments up-to-date and secure.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, recognized as Hungary’s most attractive employer in 2025. They deliver IT and telecommunications services with a team of over 5300 employees serving hundreds of large customers across Germany and Europe.
Installation, configuration, and fine-tuning of Cynet products (remote and occasional on-site, if required).
Working closely with customers to ensure full deployment, optimization, and ongoing support.
Creating supporting documentation and knowledge base articles for customers.
Our client provides expert technical support to global customers. They are responsible for the installation, configuration, and fine-tuning of Cynet products.
Provide enterprise level technical and functional support for Ivanti Enterprise Service Manager products to global customers, partners and internal staff through troubleshooting and diagnosis
Participate in the continuous improvement of Ivanti products, solutions and platforms
Maintain team goals and objectives, ensure customer communication is timely, maintained and appropriate
Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions. They help organizations reduce risks and costs associated with managing their IT environment and value every voice, fostering an inclusive environment.
Interacting with customers, helping them identify and resolve technical issues.
Providing technical support across multiple products, ensuring efficient troubleshooting, identification of root cause and issue resolution.
Managing and responding to phone support and alerts, escalating cases as needed
Ping Identity provides secure and seamless digital experiences. They have offices and employees around the globe and serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100.
Handle incoming customer calls and initiate outbound calls to provide support.
Follow established methods and procedures to ensure customer safety.
Handle all files with calm urgency, professionalism, and care while meeting quality metrics.
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada.
Troubleshooting connectivity issues between our sensors and backend systems.
Working with client IT teams on 802.1X authentication setups.
Debugging infrastructure issues on the platform side.
Attain, founded in 2018 in Bangalore, serves a global client base of startups, early-stage companies, and SMEs. As the India partner for US-based software company TANGO, Attain supports Tango by providing services in development, implementation, QA, and client support.
Liaise with Development, Support, and Implementation teams to provide the best possible experience to our clients.
Create documentation for policies and procedures used in the department for software installations, server configurations, or troubleshooting.
Work closely with other Cloud Services groups to resolve issues or help with configuration changes/testing.
Applied Systems transforms the insurance industry with innovative software and services. They have 40+ years of experience in the Insurtech game, and they foster a culture built on values that make them indispensable to each other.
Create, Design, implement, and maintain server and system architecture, focusing on but not limited to VMware, MS HyperV, Azure, and AWS cloud infrastructure at Hims and Hers Health.
Monitor and ensure all VM / network systems are working correctly.
Ensure the stability, Integrity, and efficient operation of in-house information systems that support core organizational functions at Hims and Hers Health.
Hims & Hers is a health and wellness platform focused on providing affordable and personalized healthcare. They are a public company traded on the NYSE under the ticker symbol “HIMS”, committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging.
Address and resolve non-major incidents and service requests.
Deliver excellent customer service and professional support.
Escalate or reassign unresolved incidents to appropriate teams.
Sysco is an international technology company. They value diversity and inclusion, focusing on individual potential and creating a welcoming culture for all colleagues.
Install, configure and virtualize server hardware; install/configure operating systems, software, network settings; write deployment scripts.
Pro-actively monitor system performance and ensure the reliability and availability of IT services; tune-up OS and deploy software updates and patches.
Diagnose and resolve hardware, software, and network issues; respond to system outages and perform necessary repairs.
CBN Secure Technologies Inc. is a subsidiary of Canadian Bank Note Company, Limited, a global leader in the provision of secure document and adjacent enterprise-level systems solutions. Our Corporate Philosophy and 7 Core Principles shape and guide our corporate behaviours.
Provides primary direction regarding the design, scripting, documentation, and maintenance of all endpoint images and configurations.
Develops processes to manage the integration of new applications into existing systems and software throughout the enterprise.
Serves as a subject matter expert in multiple areas including: Microsoft Configuration Manager, Jamf Pro, VMware Horizon, ThinOS, VMware Workspace One, PowerShell, and Active Directory (including group policy).
Oregon Health & Science University (OHSU) is Oregon's only public academic health center. As Portland's largest employer, they offer opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.
Provide post-implementation support to solve technical issues on storage hardware and software products.
Manage all open tickets and ensure customers get daily updates regarding case status.
Develop innovative, customized solutions to meet customers’ business needs.
DataDirect Networks (DDN) is a global market leader known for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing. DDN's commitment to innovation, customer success, and market leadership makes it an exciting and rewarding place to work.
Own the full commercial lifecycle for your portfolio.
Build strong relationships with IT and Security leaders.
Maintain accurate forecasts and manage pipeline health.
JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. They are committed to a remote-first culture and building connections with employees regardless of background.
Provides first contact for moderately complex customer inquiries via phone calls, emails, and web submissions
Assist customers in resolving technical problems with Windows desktop applications, VPN software, PIV credentials, mobile apps, and hardware issues
Follows up with customers to ensure that customer inquiries are resolved in the agreed upon time frame
NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. They solve complex problems with innovation and agility to create meaningful, transformative, and enduring change.
Tanium is an Autonomous IT company driven by AI and real-time endpoint intelligence, empowering IT and security teams to make their organizations unstoppable. Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security.
Own and resolve escalated support tickets across a range of client environments
Troubleshoot everything from workstation issues to network hiccups to cloud weirdness
Support Microsoft 365, Azure, Windows environments, and common business apps
We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).