Define and champion the charter, engagement model, and responsibilities of the US TPM team
Recruit, develop, and retain high-performing TPMs with strong technical and customer leadership capabilities
Serve as the senior escalation point for complex customer launches and major customer incidents.
Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. They value high-performing creative individuals who dig into problems and opportunities and emphasize an environment of teaching and learning.
Uses a consultative approach to customer engagements.
Delivers on SOW with guidance from technical architects.
Develops and implements migration plans for customer VCS & data migration.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. GitLab has over 50 million registered users and fosters a high-performance culture driven by values and continuous knowledge exchange.
Lead onboarding for new CPU customers and advise on best practices.
Serve as the primary post-sales technical point of contact for assigned accounts.
Coordinate internal escalations with Support, SRE, Networking, Engineering and Product Management to ensure timely resolution.
Vultr aims to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators. They are the world’s largest privately-held cloud infrastructure company with 32 global cloud data center locations and hundreds of thousands of active customers.
Own the end-to-end implementation of Emi for enterprise clients, from kickoff to Go-Live
Translate business requirements into clear and actionable technical configurations
Coordinate cross-functional teams to ensure smooth execution
Emi Labs is on a mission to increase Frontline Workers’ access to professional opportunities by transforming the recruiting experience into an easy, human and fair process. Emi Labs was part of Y-Combinator and in 2022 raised an $11M funding round.
Partner with AEs and AMs to secure the technical win on Vanta’s most complex, strategic deals.
Lead Discovery and Architecture Workshops to deep-dive into prospect tech stacks and identify technical blockers.
Own and execute the Solution Validation (Managed Pilot) process to prove technical feasibility and eliminate risk.
Vanta's mission is to help businesses earn and prove trust through continuous security monitoring and verification. They empower companies to practice better security and prove it with ease with a kind and talented team, including individuals with and without prior security experience.
Learn the Clutch Product suite and be able to troubleshoot common issues on the platform
Own your team and their full portfolio of projects, helping to mitigate risks proactively and unblock Implementation Engineers
Ensure on-time, on-scope, and on-budget delivery of customer implementations and service projects
Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.
Lead, mentor, and scale a team of Technical Account Managers, setting clear goals and development plans.
Define and track key success metrics including time-to-value, adoption, integration depth, customer health, and retention impact.
Partner with Account teams to support renewals and expansions by ensuring customers achieve measurable value.
VulnCheck is transforming vulnerability intelligence by helping security teams act faster and with more confidence. They deliver early, high-quality exploit intelligence, deep asset correlation, and contextual insights to help organizations stay ahead of emerging threats. Founded in 2021 in Lexington, Massachusetts, they have a transparent, collaborative, and supportive culture.
Hire, onboard, coach, and develop a team of Technical Account Managers
Oversee technical relationships for Monte Carlo’s largest enterprise customers, ensuring strong onboarding, adoption, and long-term success
Partner with Product and Engineering to bring customer insights into roadmap prioritization and product strategy
Monte Carlo helps businesses rely on data + AI for competitive advantage, reliability has become a non-negotiable. They support some of the world's most prestigious companies to deliver trustworthy data + AI at scale and are backed by Accel, Redpoint Ventures, and Salesforce Ventures.
Drive customer outcomes, deep technical adoption, and long-term success across segments.
Shape how technical post-sale engagement scales, ensure consistency and quality across teams, and directly influence retention.
1Password is building the foundation for a safe, productive digital future. They ensure every identity is authentic, every application sign-in is secure, and every device is trusted. They are one of the most loved brands in cybersecurity with over 180,000 businesses trusting them.
Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
Varicent is a company that transforms the Sales Performance Management (SPM) market and redefines how organizations achieve revenue success. Their SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies and maximize seller performance.
Independently manage the delivery of complex client implementations from kickoff through completion.
Lead cross-functional planning efforts, including requirements gathering, scope verification, dependency mapping, and milestone definition.
Serve as the primary execution and coordination point between clients, partners, and internal project teams.
Rithum is a leading commerce network which helps brands, suppliers, and retailers work together to deliver e-commerce experiences. They have over 40,000 companies as clients and focuses on optimizing consumer shopping journeys.
Support Implementation and Onboarding team members in EMEA by providing coaching and guidance to achieve individual and team goals.
Drive overall strategy and execution for the function in EMEA which includes teams like Technical Account Management, Project Management, Customer Training, and Solutions Architecture.
Build and lead teams, including coaching, performance development, and feedback in a post-sale implementation and onboarding environment.
1Password is building the foundation for a safe, productive digital future by innovating the market-leading enterprise password manager and pioneering Extended Access Management. They have surpassed $400M in ARR and have over 180,000 businesses trusting their products.
Lead end‑to‑end delivery of multiple concurrent IT projects for MSP clients.
Develop and maintain comprehensive project plans, allocate resources, and manage budgets.
Maintain client communication, manage risks, and ensure adherence to MSP methodologies.
Red Cup IT provides IT services to businesses. They are likely a small to medium-sized company focused on delivering reliable and efficient IT solutions.
Enable Federal Sis/partners to independently position, demonstrate, and operationalize Nexthink.
Facilitate design planning and integration for partner-driven engineered solutions
Provide pre‑sales support including demos, POVs, workshops, and solution design.
Nexthink is the leader in digital employee experience management software. They provide IT leaders with unprecedented insight, allowing them to see, diagnose, and fix issues at scale impacting employees anywhere. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Own the support experience for complex integration tickets, coaching the team on troubleshooting best practices.
Serve as a primary escalation point for the integrations support squad, acting as incident commander and driving issues to resolution.
Lead root cause analysis and technical debugging for production issues across our integrations platform.
Vanta's mission is to help businesses earn and prove trust by making security monitored and verified continuously. They have a kind and talented team of various backgrounds, and they empower companies to practice better security and prove it with ease.
Plan, coordinate, and deliver IT projects for SMB clients such as server/cloud migrations, security stack deployments, and network infrastructure upgrades.
Serve as the primary point of contact for clients during project execution, ensuring consistent communication and expectation management.
Coordinate efforts across engineering, procurement, and service delivery teams to maintain accountability and progress.
They are a fast-paced Managed Services Provider (MSP). They value a strong cultural fit and offer company-paid training and certifications.
Define and execute the Technical Account Management strategy for AMER, aligned with global CS and company objectives.
Lead, coach, and develop a team of TAM Managers overseeing enterprise and strategic customer portfolios.
Drive a culture of technical excellence, accountability, and customer obsession.
Redis is the world’s most loved real-time data platform. They provide Redis Enterprise and are at the forefront of solving critical challenges for businesses that need speed, reliability, and scale. Redis has 10,000+ worldwide customers and values a culture of curiosity, diversity of thought, and innovation.
Manage and execute end-to-end implementations for mid-market and smaller enterprise customers.
Develop and implement strategies that enhance customer experience and expedite time to value.
Foster strong relationships with customers through effective communication and support.
Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Lead the technical relationships for a named set of merchants.
Manage and provide technical guidance for new merchant integrations.
Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are proud to be a remote-first company with employees across the US and offer competitive benefits that are anchored to people.
Create, Design, implement, and maintain server and system architecture, focusing on but not limited to VMware, MS HyperV, Azure, and AWS cloud infrastructure at Hims and Hers Health.
Monitor and ensure all VM / network systems are working correctly.
Ensure the stability, Integrity, and efficient operation of in-house information systems that support core organizational functions at Hims and Hers Health.
Hims & Hers is a health and wellness platform focused on providing affordable and personalized healthcare. They are a public company traded on the NYSE under the ticker symbol “HIMS”, committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging.