Respond to customer inquiries and complaints regarding missing samples, test results, and other issues via phone and electronic channels.
Obtain and evaluate relevant information to handle inquiries, perform customer verifications, and escalate unresolved issues.
Support sales team with account setups, orders, and tracking, while maintaining familiarity with all genetic tests.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated professionals from world-class institutions, fostering a culture of hard work and growth.
Search and examine complex title orders to determine condition of title, analyzing mortgages, liens, and judgments.
Clearly explain chain of title, exceptions, and requirements to customers and managers.
Prepare accurate, thorough, and compliant title reports following company policies.
FNF is the leading provider of title insurance and settlement services to the real estate and mortgage industries. It is a large company that leverages technology to enhance the real estate transaction.
Serve as primary point of contact, managing inbound and outbound communications to resolve inquiries efficiently.
Handle confidential customer information sensitively and aim to resolve issues on the first call.
Upsell if required and track call information for auditing and reporting purposes.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations. With a global workforce of 500,000 across 300 languages, they prioritize a culture of inclusion and diversity.
Develops and analyzes research data using statistical methods, assisting researchers with study protocols and computer analyses.
Manages computer systems, writes programs, and trains others in their use, providing statistical expertise in study design and data analysis.
Consults with investigators to determine research questions, performs appropriate statistical analyses, and documents methods and results in reports.
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. It is a large institution with a diverse academic community, committed to equal opportunity and affirmative action.
Responsible for case finding, data abstraction, and follow-up of patients with a cancer diagnosis.
Performs clinical data abstraction to capture complete patient history, diagnosis, staging, and treatment information for the cancer registry.
Utilizes cancer data collection principles and assigns codes based on established systems (STORE, SEER, ICD-O3, AJCC Staging 8th Ed) to ensure compliance.
Winship Cancer Institute of Emory University is Georgia's only National Cancer Institute-designated Comprehensive Cancer Center, dedicated to discovering cures for cancer and inspiring hope. As part of Emory University, a leading research university, they foster excellence and attract world-class talent to innovate today and prepare leaders for the future.
Remotely interpret digital radiographs, ultrasound, MRI, CT, and other diagnostic images.
Dictate diagnostic imaging reports using voice dictation software.
Collaborate with colleagues and consult with clients via phone, email, and virtual platforms.
Antech is a leader in veterinary diagnostics, driven by innovation for better animal health outcomes. It is part of Mars Science & Diagnostics, a family-owned company with a culture centered on The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom.
Review, finalize, and call out test results for Natera's oncology products, and answer health care provider inquiries.
Provide pre- and post-test telephone genetic information sessions to patients, and assist in developing patient consents and educational materials.
Support internal and field teams, obtain GC licensure in all states, and represent company at trade shows and conferences.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions, who care deeply for their work and each other.
Handle 35-50 inbound phone calls per day, taking concise notes on customer needs and experiences.
Recommend appropriate fingerprinting or identity services and provide Tier 1 technical support for biometrics kiosks.
Use tools to submit technical support requests to Tier 2 and 3 teams while maintaining a flexible schedule.
First Advantage (Nasdaq: FA) provides mission-critical background screening solutions to Fortune 100 and Global 500 brands, leveraging proprietary technology and AI to power employment screening, digital identity, and verification services. Headquartered in Atlanta, Georgia, the company serves 80,000 organizations across over 200 countries and territories, focusing on innovation and customer success.
Serve as a key point of contact for patients scheduling diagnostic imaging services including CT, MRI, mammography, and more.
Manage high-volume inbound and outbound patient interactions to coordinate appointments and address inquiries.
Document all interactions accurately in compliance with HIPAA and client protocols while navigating multiple systems.
Carenet Health is a healthcare contact center company that provides patient support and scheduling services. The company fosters a collaborative, innovative culture with a focus on empowering growth through trust and accountability.
Provide high-volume inbound support via chat, email, and phone in an AI-augmented workflow.
Troubleshoot technical issues and educate customers on CE Broker platform features.
Collaborate with internal teams to improve processes and product experience.
Propelus simplifies workforce compliance management across healthcare. They have been a trusted leader for over 20 years and are recognized as a Best Place to Work.
Assist in testing patient samples according to standard operating procedures.
Maintain equipment in good operating condition and ensure sufficient inventory of materials.
Recognize, escalate, and troubleshoot equipment malfunctions and common processing errors.
Natera is a global leader in cell-free DNA testing dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Manage design, build, testing, validation, maintenance, and ongoing support of Epic Resolute Hospital Billing and Electronic Remittance modules.
Collaborate with interdisciplinary workgroups to accomplish goals, focusing on Epic upgrades, enhancements, ticket queue responses, and break/fix duties.
Build relationships with colleagues, departments, and vendors, providing technical consulting and ensuring compliance with regulatory guidelines.
Emory Healthcare is a leading healthcare system in Atlanta, providing comprehensive medical services. They foster a supportive culture with extensive benefits, mentorship, and professional development opportunities.
Analyze workflows to develop system-to-system interface specifications for healthcare applications.
Author interfaces using Epic Bridges and the Rhapsody Interface Engine with HL7 protocol.
Provide primary support for troubleshooting and resolving interface-related system problems.
OHSU is Oregon's only public academic health center, providing patient care, leading groundbreaking research, and training the next generation of healthcare professionals. As Portland's largest employer, it offers opportunities to learn and advance across a system of hospitals and clinics.
Provides genetic counseling via phone or video, including risk assessment and testing options.
Documents sessions, communicates results, and supports healthcare provider inquiries.
Collaborates on protocol development and represents company at conferences (<10% travel).
Natera is a global leader in cell-free DNA testing, focusing on oncology, women's health, and organ health. The team comprises dedicated professionals from top institutions, fostering a collaborative and caring culture.
Follow stringent data security policies while handling sensitive user information.
Work with users by phone and email, responding promptly to inquiries and resolving questions.
Authenticate, upload, and process user authorization forms and verification requests.
Experian is a global data and technology company that powers opportunities across markets like financial services and healthcare. With 25,200 employees in 32 countries, it has a people-first, inclusive culture recognized as a top workplace.
Eligibility Review: Review patient records and clinical documentation to determine eligibility for Form Health.
Record Collection: Manage requesting, faxing, and tracking medical records from external providers while ensuring HIPAA compliance.
File Communication: Maintain clear communication with patients and colleagues to keep them updated throughout the eligibility process.
Form Health is a virtual obesity medicine clinic that provides multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, it is a venture-backed startup with an experienced clinical and leadership team, committed to a culture of inclusion and patient-first values.
Conduct validation studies on Chemistry and Immunoassay diagnostic instruments for customer laboratories.
Provide onsite and remote technical support, training, and troubleshooting for assay and quality-control issues.
Collaborate with internal teams and travel extensively to support customers across the Northeastern US.
They provide Chemistry and Immunoassay diagnostic instrumentation and support services to healthcare laboratories. Their culture emphasizes customer education, technical validation, and collaborative teamwork across field service, sales, and training teams.
Provide day-to-day support and optimization for healthcare software applications, including system builds and upgrades.
Analyze business and clinical requirements to recommend workflow improvements and operational efficiency.
Develop and execute system test plans, document results, and support incident resolution.
This company provides healthcare technology solutions, supporting clinical workflows through software applications. The company culture emphasizes collaboration and employee growth, with a fully remote environment.
Oversee workforce development and optimization for all contact center lines of business, including forecasting and scheduling.
Ensure service level targets, maintain headcount, and manage scheduling software and telephony platforms.
Monitor contact center telephony, implement workflows, and manage queue delegation for outbound projects.
Curana Health is a national leader in value-based care for senior living communities and skilled nursing facilities, offering solutions like on-site primary care and Medicare Advantage plans. Founded in 2021, we've grown to serve 200,000+ seniors across 1,500+ communities with a team of over 1,000 clinicians and professionals, ranked #147 on the Inc. 5000 list.
Provides disease-specific management and oncology care coordination for patients and families throughout treatment.
Documents assessments and interventions in real time, collaborates with oncologists, and proactively manages symptoms.
Requires two years of oncology experience, an active RN license, and strong computer skills for a remote work environment.
AON is an alliance of physicians and veteran healthcare leaders dedicated to ensuring the long-term success and viability of oncology diagnosis and treatment in community-based settings. It is the fastest growing national network of community oncology practices, employing staff across the country to empower physicians and deliver exceptional cancer care.