Source Job

Canada

  • Respond to donor inquiries across phone, email, live chat, and text, ensuring a high-quality donor experience.
  • Conduct scripted fundraising and welcome calls, process donations securely, and maintain accurate records.
  • Collaborate with internal teams while consistently meeting service, fundraising, and performance KPIs.

Customer Service Fundraising Excel Google Sheets Communication

20 jobs similar to Donor Care Specialist

Jobs ranked by similarity.

US

  • Lead the direct response fundraising program to grow support from donors under $1,000.
  • Manage marketing agencies and vendors for donor cultivation and solicitation campaigns.
  • Oversee digital fundraising collateral audits and quality assurance.

KIND is a global leader in protecting unaccompanied children through legal services and advocacy. The organization has a dedicated team and offers comprehensive benefits including medical, dental, and vision insurance.

US

  • Provide service-oriented support to Development, Finance, and program teams by maintaining accurate, timely gift data in Salesforce.
  • Serve as the go-to resource for fundraising data questions, fielding ad hoc requests and resolving discrepancies.
  • Enter donor gifts, process acknowledgments, and support data import, reconciliation, and reporting.

The Good Food Institute is a nonprofit think tank working to make the global food system better for the planet, people, and animals. Powered by philanthropy, it is an international network of organizations advancing alternative proteins with a collaborative and inclusive culture.

US

  • Deliver a respectful, compassionate experience for every caller, aiming for one-call resolution.
  • Complete crisis screening assessments and coordinate with crisis teams when immediate intervention is needed.
  • Manage and track referrals in Salesforce, including conducting outbound follow-up calls.

Centerstone is a nonprofit behavioral health system providing mental health and substance use disorder treatments. With thousands of employees, it is a dynamic, well-established organization focused on delivering care that changes people's lives.

Canada 5w PTO

  • You will act as the voice of Wealthsimple, breaking down complex financial concepts for clients.
  • You will own the client journey end-to-end, solving strategic problems.
  • You will work with a maker-owner mindset, improving tools based on front-line insights.

Wealthsimple is Canada's leading financial innovator, offering a full suite of simple, sophisticated financial products across investing, trading, cryptocurrency, tax filing, spending, and saving. The company serves over 4 million Canadians, holds over $155 billion in assets, and employs over 1,500 people across North America with a hybrid team culture.

US

  • Conduct quality assurance reviews of HelpLine interactions and provide direct, constructive feedback to volunteers.
  • Provide unbiased, nonjudgmental perinatal mental health peer support and manage the HelpLine queue during surges.
  • Document all interactions in iCarol and collaborate with the team to ensure consistent, high-quality support.

PSI provides peer support, education, and resources for perinatal mental health. The organization operates a HelpLine staffed by volunteers and specialists, fostering a collaborative culture focused on growth and quality.

Global

  • Support Foundation Fund and Charity Clients through training, product guidance and ongoing follow-up.
  • Engage prospective donors and charities through inside-sales activities and explain services.
  • Serve as subject matter expert on product offerings and coordinate Charity Fund applications.

A global Christian grant-making foundation that receives donations and distributes grants to charities worldwide. The organization emphasizes spiritual maturity and alignment with its Christian mission, operating with a dispersed virtual team.

Canada 2w PTO

  • Respond to customer inquiries about telecommunication plans and services.
  • Assist clients with products and issues, review accounts, and assess needs.
  • Resolve complaints, recommend solutions, and schedule appointments as needed.

New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they prioritize a team-oriented culture that values personal and professional development.

Canada

  • Deliver thoughtful and effective client care with empathy and attention to individual needs.
  • Take ownership of customer needs from initial contact through resolution, ensuring thorough follow-up.
  • Build and maintain positive working relationships with students, families, clients, and partners.

They connect international students with welcoming host families across Canada. The team values responsiveness, reliability, and thoughtful communication, working in a fully virtual environment.

$70,000–$90,000/yr
US

  • Provide support to clients from healthcare, education, and arts sectors to advance their missions.
  • Work as part of a team to acquire data, synthesize analysis, and produce recommendations and deliverables.
  • Serve as a key project team member, helping with implementation and pacing of fundraising campaigns.

BWF Zuri is a fundraising consulting firm that helps nonprofits strengthen donor relationships and fundraising performance. The firm was established in 2026 from the merger of two established companies and fosters an inclusive, high-performing workplace culture.

US 4w PTO

  • Work with clients and colleagues to conceive cross-channel digital fundraising, advocacy, and engagement strategies.
  • Maintain client relationships, lead check-in calls, and be accountable for deliverables that drive client goals.
  • Develop compelling content for email, web, social media, and ads, and oversee campaign launches with quality assurance.

M+R is a communications and marketing agency that works exclusively with nonprofits fighting for a just and sustainable world. They have a collaborative culture with kind, dedicated, and passionate employees, and offer remote work options.

Canada

  • Work from home with a flexible schedule to balance personal and professional life.
  • Join a supportive community that values work-life harmony.
  • Access mentorship from experienced leaders to help you grow and excel.

Global Elite Empire Consultants is a third-party recruiter connecting talent with opportunities. They offer a supportive environment focused on flexibility and mentorship.

US

  • Lead egg donor (Split member) calls and conduct informed consent video calls.
  • Support member onboarding and donor profile creation.
  • Provide real-time support via email and phone, answering questions and scheduling.

Cofertility is a Series A company focused on the fast-growing field of fertility and family planning, rewriting the egg freezing and egg donation experience. The company is a small, fully remote team spread across the US, valuing autonomy and output.

Canada

  • Deliver exceptional customer service by identifying banking needs and providing accurate guidance on EQ Bank's products.
  • Handle large volumes of inbound calls and chats while meeting service standards and resolution SLAs.
  • Own the digital onboarding experience, resolve issues, and escalate complaints to ensure a seamless customer journey.

EQ Bank is a challenger bank serving nearly 4 million Canadians with a wide variety of financial services. We've been challenging traditional banking since 1970 with a culture of curiosity, agility, and empowerment.

Canada

  • Serve as the primary contact for provider emails covering caseload, technical, and operational issues.
  • Respond to provider calls and resolve logistical, technical, or patient-related issues in real time.
  • Proactively engage with providers to improve their experience and satisfaction.

This company supports a growing network of therapists and clinicians delivering mental health care to older adults. It is a small, agile startup with a collaborative, purpose-driven culture.

$35,478–$44,348/yr
Canada

  • Provide accounting support including accounts receivable, bank deposits, and credit card reconciliation.
  • Collaborate with teams to ensure accurate revenue allocation and compliance with accounting standards.
  • Maintain electronic filing systems and assist with annual audits and internal controls.

Food Banks Canada is a national organization that supports a network of over 5,500 food banks and community organizations across Canada. In 2024, they were recognized by Waterstone Human Capital as one of Canada's Most Admired Corporate Cultures, reflecting a collaborative and mission-driven workplace.

$65,000–$80,000/yr
US Unlimited PTO

  • Serve as the first point of contact for customers via calls, email, and chat.
  • Assist customers with online applications and troubleshooting.
  • Collaborate with internal teams to resolve issues and maintain accurate records.

Clasp is a venture-backed startup that transforms access to education and career pathways through its platform. It is a Forbes Fintech 50 company and SHRM portfolio company with a culture driven by social impact and innovation.

US

  • Handle incoming calls and answer routine to complex questions from members and providers.
  • Investigate member inquiries and provide timely responses within SLAs.
  • Document customer interactions in CRM and maintain accurate records.

Qualfon is a global provider of omnichannel customer experience and business support solutions. They strive to help people pursue their total vocation by creating job opportunities and fostering a supportive, purpose-driven team.

Costa Rica

  • Assist customers with their needs and resolve inquiries via phone, chat, and email.
  • Document technical issues and maintain detailed interaction records for future reference.
  • Proactively resolve concerns to drive satisfaction and foster long-term loyalty.

Qualfon helps people pursue their total vocation and create career opportunities. It is a values-driven organization with programs like Qualfon University and free access to learning platforms, supporting employees' growth.

$19–$24/hr
US

  • Support members via phone, email, and chat with empathy and professionalism.
  • Guide members to mental health resources and provide crisis support.
  • Meet performance metrics including service level agreements and customer satisfaction scores.

Care.com is a consumer tech company on a mission to help families find great care for loved ones. Available in over 20 countries, it is the world's leading platform for family care, with a culture that values empathy and helping hands.