Manage client inquiries, process orders, and resolve operational issues to deliver an exceptional customer experience.
Perform order entry, modifications, and account updates using Shopify and internal systems while meeting SLAs.
Handle inbound support tickets, emails, and live chat, prioritizing issues based on business impact and urgency.
The company provides ready-to-heat meal solutions for organizations across corporate offices, healthcare facilities, schools, and residential communities. It is a fast-growing company focused on operational excellence and exceptional customer service, with a Customer Experience team that serves as the bridge between clients and internal operational teams.
Manage high-volume customer inquiries through email, live chat, and ticket management platforms, ensuring professional and accurate responses within SLA targets.
Handle order support, account management, and operational issue resolution while coordinating with cross-functional teams.
Proactively identify recurring issues and contribute to process improvements and knowledge management.
They provide ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. They are a fast-growing North American company that values customer experience and collaborative international teamwork.
Support business clients through high-volume email, live chat, and ticket management platforms, resolving issues and meeting SLA standards.
Process order updates, account changes, and coordinate resolutions for delivery issues while maintaining accurate customer records.
Collaborate with Operations, Logistics, and other teams to escalate and resolve complex cases, ensuring positive outcomes.
The company provides ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. It is a fast-growing North American company that prioritizes customer experience and operational success.
Manage high-volume customer inquiries across email, live chat, and ticket management platforms.
Process order updates, modifications, replacements, credits, refunds, and account changes.
Partner closely with Operations, Logistics, Fulfillment, and other internal teams to resolve issues.
The company provides ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. They are a fast-growing North American company that values customer experience and operational success.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.
Triage, route, and resolve delivery-related support tickets to ensure efficient service.
Serve as the first point of contact for internal teams and clients, maintaining clear communication throughout ticket resolution.
Perform quality checks on completed tickets and ensure adherence to established workflows and standards.
Level Access is a leader in digital accessibility, dedicated to creating inclusive digital experiences for everyone. The company values workforce diversity and offers a competitive benefits package to support employee well-being and work-life balance.
Manage client workflows and tasks in Dubsado CRM for bridal clients.
Handle email communication and customer service for brides throughout their journey.
Perform invoicing and bookings management using Asana and Slack.
Wing is a company on a mission to redefine the future of work, offering a one-stop shop for companies to build world-class teams and automate operations. It is a remote-first organization with a supportive culture and opportunities for growth.
Deliver friendly, knowledgeable phone, email, and chat support to customers.
Guide customers through product features, troubleshooting, and best practices.
Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues.
Skimmer modernizes the pool and spa service industry with a SaaS platform used by over 6,000 pool pros. We are a private equity–backed, fast-growing company with a collaborative, ego-free culture of big thinkers.
Troubleshoot technical issues across phone, email, and chat to ensure seamless candidate experiences.
Navigate multiple software environments to identify root causes and resolve complex problems.
Take full ownership of inquiries, driving process improvements and ensuring resolution.
Hirevue transforms how organizations discover, engage, and hire the best talent through its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers worldwide, fostering a culture of innovation and ethical AI.
Engage with workplace customers over voice and email to resolve shift, payment, and platform-related issues.
Navigate tools like Zendesk and the Clipboard portal to investigate cases and maintain accurate documentation.
Work cross-functionally with teams such as Billing and Account Management to ensure effective issue resolution.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces, aiming to uplift communities. Founded in 2016, they are a remote-first team of over 1,000 people, a top Y-Combinator company, profitable since 2022, and rapidly expanding in healthcare staffing.
Respond promptly to customer inquiries via phone, email, and chat, ensuring positive experiences.
Resolve complaints by identifying root causes and offering appropriate solutions.
Document interactions in CRM and collaborate with internal teams to escalate issues.
The company provides customer service solutions and seeks a customer support representative to join their team. They are an equal opportunity employer committed to fostering an inclusive workplace where all individuals are valued and respected.
Provide top-notch care to clients, resolving issues efficiently in collaboration with the tech team.
Manage support tickets from creation to closure, ensuring timely and accurate resolutions.
Analyze client feedback and define action plans to improve our solution.
Pivot builds an AI operating system for procurement, combining intake, approvals, vendor management, invoice matching, and ERP integrations. With 70 employees across 25+ countries and $70M in funding, they serve enterprise clients like DoorDash and Lemonade.
Review and triage incoming Art, Ops, Admin, and Sales-related requests to ensure proper routing and clarity.
Analyze requests for missing details or blockers and communicate with internal teams for resolution.
Support Sales through Freshchat and perform admin tasks with strong attention to detail and documentation.
Fresh Prints is a New York-based custom apparel startup that partners with student entrepreneurs to provide working capital, training, and support for building businesses. The company values long-term contributions, offers a remote work culture, and is committed to diversity and inclusion.
Handle customer enquiries and emergency situations over the phone with professionalism.
Meet service delivery targets by resolving queries in a timely and consistent manner.
Use multiple systems to accurately record interactions and build customer trust.
Capita is an outsourcer that helps clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.
Deliver exceptional support across chat, phone, and email, handling multiple conversations simultaneously.
Instill trust by communicating clearly, honestly, and with empathy, guiding consumers to resolution.
Educate consumers on products, policies, and processes while maintaining accurate documentation.
Green Thumb Industries promotes well-being through the power of cannabis. The company culture is humble, hardworking, grateful, transparent, collaborative, and growth-oriented.
Answer inbound calls and emails with a professional attitude, adapting communication style to each customer's situation.
Resolve billing questions, payments, and account maintenance as the single point of contact for problem-solving.
Troubleshoot and guide customers through WEX online platforms and mobile applications while multitasking multiple systems.
WEX is a global commerce platform that helps businesses solve operational complexities like employee benefits, managing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, tailoring services to meet unique business needs.
Handle inbound calls, emails, and chats to address customer questions and concerns on products and services.
Manage large volumes of inbound calls while maintaining composure and accuracy.
Identify upsell and cross-sell opportunities and actively work to ensure customer satisfaction.
We provide outsourced customer service solutions for clients like J.W. Pepper, the largest US sheet music retailer. We value diversity and are committed to cultivating a professional, diverse workforce of all backgrounds.
Respond to customer inquiries via email, chat, and phone.
Resolve customer issues accurately and professionally.
Document customer interactions and maintain accurate records.
The company provides a service platform and is seeking a Customer Support Specialist to deliver exceptional customer service. The company offers a supportive team environment with career growth opportunities and competitive benefits.
Provide expert support during onboarding and ensure timely order management for Industrial and DTI customers.
Collaborate with sales team to facilitate smooth onboarding and conduct quarterly/annual account review calls.
Serve as Tier 2 resource for problem resolution and document interactions in Salesforce.
Red Wing Shoe Company is a global footwear company based in Red Wing, Minnesota. With 2300 employees worldwide, it maintains a close-knit family culture and values employee engagement.