Own NRR, retention, and onboarding outcomes across the Customer Success organization.
Build and scale CS through AI, automation, and systems thinking.
Design and evolve engagement models across customer segments.
Customer.io's platform allows over 7,500 companies to send billions of emails, push notifications, in-app messages, and SMS every day. They power automated communication, helping teams send smarter, more relevant messages using real-time behavioral data; they value empathy, transparency, and action.
Own the full renewal lifecycle for a defined set of customers.
Execute standard renewal motions by documenting renewal risks and customer engagement steps.
Monitor account health using usage trends, support history, and sentiment.
Ivanti empowers IT and Security teams across the globe. Ivanti values every voice and builds and delivers world-class solutions for its customers through diverse and inclusive hiring, decision-making, and a commitment to its employees and partners.
Own the health and retention (90%+) of our mid-market customer portfolio, managing relationships through a combination of high-impact touchpoints and systematic engagement
Build the scaled success motion from scratch—develop playbooks, automated campaigns, and engagement frameworks that can grow with the business
Monitor account health and usage patterns to identify risks and expansion opportunities, then execute targeted interventions to drive outcomes
Runway is building AI to simulate the world through merging art and science. The team consists of creative, open minded, caring and ambitious people who are determined to change the world.
Own the health, retention (90%+), and expansion (10-15%) of our mid-market customer portfolio.
Build the scaled success motion from scratch—develop playbooks, automated campaigns, and engagement frameworks that can grow with the business.
Monitor account health and usage patterns to identify risks and expansion opportunities, then execute targeted interventions to drive outcomes.
Runway is building AI to simulate the world through merging art and science; they believe that world models are at the frontier of progress in artificial intelligence. Their team consists of creative, open minded, caring and ambitious people who are determined to change the world.
Own gross and net retention across the AM organization.
Drive consistent upsell and expansion performance across both Enterprise and Strategic segments.
Coach managers on performance management, forecasting discipline, and strategic account thinking.
Freshpaint is a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Backed by top investors, they've raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.
Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.
Own the full post-sales customer lifecycle for your assigned enterprise accounts.
Lead renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive retention and account growth.
Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities.
Superhuman is an AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites, and they value their differences, encouraging all to apply.
North AmericaEuropeAustralia
Unlimited PTO
12w maternity
Lead, coach, and hold a team of Customer Success Managers accountable to performance expectations
Drive customer retention by monitoring churn signals and implementing proactive engagement strategies
Execute expansion strategies in partnership with go-to-market teams to contribute to NRR targets
Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and currently distributed across North America, Europe and Australia.
Partner with the VP of CS to develop and execute a Customer Success strategy.
Drive outcomes across retention, renewals, NRR, customer satisfaction, and customer growth.
Build, implement, and continuously improve scalable Customer Success processes.
Radiation Detection Company (RDC) is scaling, and Customer Success is a critical driver of retention, growth, and long-term customer value. They support hospitals, enterprise customers, and other high-value accounts in a regulated, mission-critical environment.
Manage a portfolio of school and district accounts, ensuring strong communication and a high-quality partner experience.
Drive retention and renewals by identifying risks early and implementing action plans.
Develop scalable Customer Success playbooks, workflows, and reporting frameworks.
Braintrust Tutors partners with schools and districts to deliver high-impact K–8 academic intervention. They focus on exceptional instructional talent and strong operational execution to support student progress in complex, high-stakes school environments.
Proactively manage customer relationships from implementation hand-off through renewal and beyond.
Drive world-class customer retention by establishing a trusted advisor relationship that drives strong product adoption and value delivery and creates customer advocates.
Develop an in-depth understanding of each customer’s business goals, initiatives, and use cases to support their business objectives based on their unique use cases.
Verifiable is a provider credentialing and network monitoring platform, delivering industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. It is a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through, operating fully distributed across the US and internationally.
Manage a high volume of customers using one-to-many communication strategies.
Monitor churn risk through behavioral signals and health scores; deploy automated renewal readiness campaigns.
Identify product-qualified leads and usage-based expansion opportunities, triggering in-app messages and emails.
Optro is a leading audit, risk, ESG, and InfoSec platform used by over 50% of the Fortune 500. They are known for their award-winning technology and customer satisfaction, and have been recognized as one of the fastest-growing tech companies in North America for seven years running.
Lead and develop a team of CSMs and Support Specialists.
Own the full post-sale customer lifecycle.
Establish and iterate on scalable CS playbooks.
Popl is defining a new category we call In-Person Go-To-Market. We help revenue teams turn real-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and revenue.
Drive adoption, retention, expansion, and satisfaction for our scaled customer base.
Identify gaps, design scalable solutions, and execute programs that drive customer success at scale.
Ensure on-time renewals and accurate renewal forecasting across assigned accounts.
Nearmap is an Australian-founded, global tech pioneer innovating in location intelligence. They provide high-resolution imagery and insights, helping customers create meaningful change and propel industries forward.
Build the data, process, and tooling layer for Eve’s Customer Success organization.
Design systems: building the health score methodology that predicts churn, operationalizing playbooks, and standing up renewal forecasting that leadership and Finance trust.
Deliver capacity planning, territory design, and comp modeling that keeps pace with a growing team and portfolio.
Eve is redefining what’s possible in legal technology with AI-driven solutions that elevate how law firms operate, serve clients, and grow. They have raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed and are growing fast.
Lead and develop a high-performing CSM team, managing and mentoring Customer Success Managers across strategic Enterprise accounts.
Build scalable CS programs, processes, and playbooks for onboarding, adoption, renewal, expansion, and risk mitigation.
Serve as a senior voice of the customer across Product, Engineering, Design, Marketing, and Support, translating insights into opportunities.
Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. They are a team of 150 with backing from investors like OpenAI and Andreessen Horowitz; they are building a team rich in diverse backgrounds, experiences, and opinions.
Own GRR, NRR, and CSAT as primary KPIs, along with ARR expansion.
Build and refine scalable CS playbooks: onboarding, QBRs, health scoring, renewal, and expansion motions.
Partner with Product to strengthen the feedback loop between customer needs and product roadmap.
Nabla is committed to bringing back joy to the practice of medicine. Together with a community of clinician innovators, they’ve harnessed machine learning to develop the leading AI assistant that’s restoring the human connection at the heart of healthcare. Today, over 85,000 clinicians across 130+ healthcare organizations trust Nabla.
Nearmap is a global tech pioneer innovating in location intelligence. They provide high-resolution imagery and insights, helping customers make meaningful changes in the world. Nearmap has patented camera systems, AI, geospatial tools, and advanced SaaS platforms to shape the livable world.
Own Customer Success Engineering and Delivery outcomes across MENA.
Build a scalable regional success model respecting local requirements.
Drive retention and expansion by ensuring customers realize ongoing value.
Armada is an edge computing startup providing computing infrastructure to remote areas and areas needing local data processing for real-time analytics and AI. They aim to bridge the digital divide with rapidly deployable advanced technology infrastructure.