Design and implement a scalable customer success strategy tailored to the needs of healthcare SaaS clients
Build strong, long-term relationships with key stakeholders across your customer portfolio by defining KPIs and success metrics to track progress, satisfaction and ensure ROI
Act as the primary escalation point for high-level customer inquiries, ensuring prompt and effective resolution
LeanTaaS creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. They have over 190 health systems and over 1,200 hospitals and centers across 49 states relying on their award-winning products.
Serve as a member of the account team managing our book of Small and Medium size Businesses (SMB) through a pooled support inbox.
Develop deep product and internal process knowledge to help identify common roadblocks and propose solutions for better team efficiency.
Own day-to-day cross-functional coordination of client activities, including but not limited to reporting requests, hosting client meetings upon request, delivering on client marketing requests, and business operation deliverables
Maven is the world's largest virtual clinic for women and families, with a mission to make healthcare work for all. They offer clinical, emotional, and financial support through a digital platform, trusted by over 2,000 employers and health plans.
Develop strong knowledge of our Healthcare SaaS Solutions
Serve as the first point of contact for customers seeking technical assistance
Provide customer support via email, video meetings, or over the phone and walk customers through the resolution process and next steps
Quality Coding Software Solutions (QCSS) Health simplifies the complexities of MLTSS service delivery through innovative, data-driven solutions. They aim to deliver cost-efficiencies, equitable access to care, and improved health outcomes, focusing on enabling health plans and providers to improve the health outcomes of their vulnerable populations.
Cultivate and maintain strong relationships with customers.
Act as the primary point of contact for customer inquiries and issues.
Conduct regular check-ins with customers to assess their needs and identify opportunities.
Vitable is building a health benefits platform designed for everyday workers and the employers who care about them. By providing accessible healthcare to the uninsured and underinsured Americans, they’re creating a better experience for employees and a smarter solution for employers.
Provide ongoing support to a portfolio of standard customers, serving as a consistent point of contact to help customers adopt core product features and achieve early success.
Execute proactive, scalable customer engagement programs, including scheduled check-ins, adoption reminders, webinars, group trainings, and mass email campaigns in partnership with the Customer Education team.
Monitor customer health indicators, usage trends, and engagement signals to identify customers who may need additional outreach or support.
Forma's flexible benefits software helps companies offer competitive benefits packages. They have helped hundreds of the world’s most admired companies design and support flexible, inclusive benefits programs for nearly a million employees.
Build and maintain trusted client relationships, acting as a primary point of contact.
Onboard new customers, providing technical support, and resolving issues.
Collaborate with Product and engineering teams to address product reliability.
Fuze Health puts patients first and addresses the most pressing needs in healthcare. They empower millions to digitally connect with care providers, essential health resources and needed treatments.
Manage sales planning and execution in assigned accounts/territory.
Prospect for potential customers by using various tools and direct and indirect methods.
Develop business development strategies, and create new opportunities with Healthcare organizations.
symplr is revolutionizing healthcare operations with a first-of-its-kind platform that drives effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes. They are a remote-first company with employees working across the United States, India, and the Netherlands and focus on teamwork.
Develop and maintain a deep understanding of our products billing offerings to effectively respond to incoming customer inquiries across our single-channel support system
Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries
Support development and update of the internal and external knowledge base to help scale our help desk support
Prompt Therapy Solutions is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, they have a dynamic team.
Manage day‑to-day client relationships, support issue resolution, align on goals, and deliver product enhancements.
Lead Client Business Reviews with Sales, highlight return on investment, document action items, and outline future strategies.
Conduct periodic Workflow Assessments, including planning sessions, user shadowing, recommendations, documentation, and leadership presentations.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries.
Proactively manage customer health through targeted engagement.
Accelerate product adoption and communicate clear ROI.
Cultivate and grow customer relationships through strategic advice.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Cement the relationship with new and existing customers.
Develop a “consultant” perspective to client communication.
Analyze customer usage to form accurate forecasts.
Aspire.io is the world’s first word-of-mouth commerce platform. They leverage a brand’s ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results. They are serving household names and have paid out $100M to creators.
Develop and execute personalized onboarding and training plans.
Establish critical success metrics for clients' influencer programs.
Continuously track and address product adoption and client goals.
They connect candidates with companies using an AI-powered matching process. They ensure fair and objective application reviews, identifying top candidates for the hiring company, and operate with data privacy and AI transparency.
Manage key named channel partnerships that promote revenue and new customer growth.
Develop, forecast, and maintain a detailed pipeline of channel deals.
Support go-to-market planning for each channel partnership.
Findhelp connects people to social care by providing a comprehensive platform of products and services that make it easy to connect people to resources and track impact. They have been enabling healthcare, government, education, and other organizations since 2010 and has a mission driven culture.
Develop and execute comprehensive strategies to improve client retention, engagement, and expansion.
Leverage customer data to identify trends, pain points, and opportunities for optimization.
Build relationships with client stakeholders, addressing concerns, and identifying potential upselling opportunities.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries and their corporate headquarters are in Dublin, Ireland.
Develop/implement strategies, (up-sells of new products/solutions to existing clients)
Cultivate and establish strategic relationships with clients with focus on product demonstrations, contract negotiations, and closing accounts
Conduct phone sales calls and onsite cold calls to develop targets through the sales cycle to close
Experian is a global data and technology company, powering opportunities for people and businesses around the world. They invest in people and new advanced technologies to unlock the power of data and to innovate with a team of 23,300 people across 32 countries.
Build and maintain trusting relationships with clients through service.
Accountable for accurate and timely transition of new clients into the platform.
Provide ongoing client support to troubleshooting inquiries.
Judi Health is an enterprise health technology company providing solutions for employers and health plans. They have a comprehensive suite of solutions and are rebuilding trust in healthcare in the U.S.
Responsible for the success, retention, and expansion of healthcare facility customers.
Act as a trusted partner to accounts, proactively guiding strategy, running reviews, and identifying upsell opportunities.
Build relationships, solve problems, and translate customer needs into growth opportunities.
Medely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. As a fully remote team of sharp, collaborative, and entrepreneurial individuals, they are dedicated to redefining the way healthcare workers and facilities work together to provide for patients.
Document solutions in reusable articles to support future issue resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries and are known for investing in their people and new advanced technologies.
Manage a portfolio of accounts, leading recurring calls and business reviews.
Translate sponsor goals into cross-functional delivery plans.
Collaborate with Clinical Operations to improve sponsor experience.
Jobgether is a platform that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Develop/implement strategies, (up-sells of new products/solutions to existing clients)
Cultivate and establish strategic relationships with clients, focus on product demonstrations, contract negotiations, and closing accounts
Conduct phone sales calls and onsite cold calls to develop targets through the sales cycle to close
Experian is a global data and technology company, powering opportunities for people and businesses around the world. They have a team of 23,300 people across 32 countries and are a FTSE 100 Index company listed on the London Stock Exchange.