Respond to listener inquiries via email, handling account access, billing questions, subscription management, and podcast app setup.
Troubleshoot technical issues and guide listeners through clear, step-by-step solutions.
Maintain support documentation and escalate complex issues to the appropriate internal teams.
The company provides a subscription technology and digital media platform for premium podcast content across a variety of shows and publishers. It is a small, collaborative, remote-first startup that values employee well-being, work-life balance, and a customer-focused culture.
Prioritize customer issues and provide hands-on support for Circle Plus communities.
Troubleshoot a wide range of issues across desktop, mobile, and custom branded apps.
Collaborate with engineers and designers to resolve complex technical challenges.
Circle is an AI-powered all-in-one platform for digital businesses, with discussions, live streams, events, chat, courses, and payments. It is a remote-only team of ~270 from 30+ countries, with async work, high expectations, and global offsites.
Own customer tickets end to end, with clear written root-cause explanations and next steps.
Run troubleshooting sessions and workshops with customer engineering teams on integration best practices.
Build scripts and tooling to make diagnosis and configuration faster and safer.
Smartling is an AI-native translation platform helping global brands go global. The company is growing rapidly, values innovation, and maintains an energetic, value-driven culture.
Respond to inbound listener questions via email about sign-ups, logins, billing, and podcast app setup
Troubleshoot common issues and take action within policy, including refunds and billing discrepancies
Flag recurring issues, document solutions, and keep internal FAQs up to date
Supporting Cast is a podcast monetization platform that helps publishers and creators offer premium subscription content directly to listeners. We're a small, fully remote company with a strong belief in the future of audio.
Support users via email, chat, and occasional calls
Troubleshoot and resolve issues quickly and professionally
Help improve internal processes and collaborate with a fully remote team
Auctria is a fundraising event platform that has helped raise over $1.25 billion for nonprofits. We're a Canadian remote-first company supporting organizations across North America and growing fast.
Provide pre- and post-sale customer care support for UA's product line of audio interfaces, guitar gear, analog equipment, and online store.
Troubleshoot installation and configuration of UA products and DAWs on Windows and Mac systems.
Communicate with customers via phone, chat, and online requests to resolve issues and ensure satisfaction.
Universal Audio designs and manufactures audio interfaces, guitar products, analog equipment, and recording software. It is a growing team focused on inspiring music makers with timeless sound and impeccable craftsmanship.
Deliver client support through ticketing, phone, chat, and social media.
Troubleshoot Tier 1 technical issues and escalate complex cases to appropriate teams.
Educate clients on CMS best practices and document software bugs for product improvements.
They provide digital platform and content management solutions to clients, offering technical support and customer education. The company operates with an international, collaborative team culture and emphasizes professional growth and cross-functional cooperation.
Provide world-class technical support and troubleshoot platform issues via email, phone, or chat.
Guide customers through Fieldguide features and best practices to enhance user experience.
Advocate for customer needs with Engineering and Product while maintaining help resources and supporting onboarding.
Fieldguide builds software that automates and streamlines work for assurance and audit practitioners in cybersecurity, privacy, and financial audit. As an early-stage startup backed by top investors, it maintains a remote-first, inclusive culture that values diversity and supporting each other's growth.
Investigate and resolve client issues across scheduling, shift management, and integrations, documenting findings clearly.
Collaborate with Engineering, Product, and Customer Success to escalate complex issues and improve the client experience.
Help build scalable support processes, contribute to documentation, and surface recurring issues to the team.
ReadyOn is the intelligent labor operating system for frontline enterprises, helping large employers hire, schedule, and manage their frontline workforce at scale. As a Series A startup backed by leading investors, it offers a fast-paced, collaborative culture where employees are encouraged to take ownership and shape the support function.
Handle incoming requests from users worldwide via email and be the voice of the company.
Meet performance metrics like First Response Time, Resolution Time, and CSAT.
Master product processes, escalate complex requests, and process refunds.
Boosta is a holding tech company that creates, develops, and invests in digital businesses with global potential. We collaborate with over 800 specialists worldwide and millions of users use our products and services.
Own inbound support across voice, chat, and email, ensuring customers get fast, helpful answers.
Manage cases end-to-end, including triage, prioritization, follow-ups, and clear closure.
Partner closely with Technical Support on complex issues and handle escalations calmly.
Voize builds an AI companion that frees nurses from administrative work, giving them more time for patient care. It's a fast-growing startup backed by $50M Series A, trusted by over 75,000 nurses and 1,100+ care facilities.
Maintain and manage Special Interest Group webpages and assist with SIG budgets and finances.
Support planning and logistics for academic conferences and help execute awards processes.
Respond to attendee inquiries and assist with conference proceedings administration.
The American Marketing Association is the essential community for marketers, from students to executives to academics, providing scholarly journals, conferences, certifications, and chapters. With 70 regional chapters, a presence on 350 college campuses, and teammates in 20+ states, the AMA fosters a remote-first culture with flexible Fridays, recognition programs, and professional growth opportunities.
Provide timely, accurate, and empathetic support to Raya members via email.
Troubleshoot product and service issues, identify root causes, and ensure resolution with thoughtful follow-up.
Analyze support data and collaborate with leadership to improve member experience and workflows.
Raya is a private community connecting members for dating, networking, and friendship worldwide. It is a startup with a global team focused on thoughtful, high-touch member support.
Serve as a frontline customer experience specialist providing technical support to healthcare professionals and labs.
Troubleshoot software, devices, and customer workflows, resolving issues independently or escalating with clear documentation.
Collaborate across teams and contribute to scalable support processes in a high-volume, remote environment.
Beacon Biosignals is transforming precision medicine for the brain with at-home EEG platforms for clinical development and diagnostics. We're a scaling company with a strong remote culture and a focus on improving patient outcomes.
Be the go-to hero for customers, resolving questions and issues across email, live chat, and Zoom on the first contact.
Translate complex product issues into clear, friendly explanations for non-technical restaurant owners and staff.
Partner with Product and Engineering to write actionable bug reports and proactively spot recurring issue patterns.
HKR.TEAM is a remote-first company on a mission to simplify global HR. They boast a transparent, tech-savvy startup culture with a young, no-ego team and quick decision-making.
Provide accurate, timely customer support for a U.S. fintech cashback and payments app.
Investigate and resolve payment, cashback, gift card, refund, and account balance issues.
Monitor and reconcile high-value transactions, including seven-figure sums, with precision and compliance.
Hire Hangar is a talent company that connects top professionals with vetted employers and competitive opportunities. It focuses on building long-term careers while supporting fast-growing global companies in a remote-first environment.
Respond to customer inquiries via email, phone, and chat in a timely, professional manner.
Provide accurate information about travel bookings, itineraries, and policies.
Troubleshoot client issues and escalate complex matters while maintaining detailed logs.
A fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences worldwide. The company fosters a supportive online community and provides mentorship and training for its team members.
Provide customer support on NMI software products via online tickets and phone.
Onboard new customer accounts and train them on our onboarding and reporting tools.
Create and update customer and internal documentation to ensure clear processes.
NMI is a global leader in payment technologies, enabling software and sales professionals to deliver payment innovations. It fosters a creative, inclusive culture focused on customer success, continuous improvement, and employee wellbeing.
Investigate and resolve technical customer issues through multiple support channels, using product knowledge and documentation.
Leverage AI-assisted tools and browser diagnostics to identify root causes and validate findings before resolution.
Provide outstanding customer service, document interactions, and escalate unresolved issues with clear evidence.
Higher Logic is an industry leader in cloud-based engagement platforms, providing online communities and marketing automation. Organizations worldwide use the platform to connect communities and manage digital customer interactions.