Manage disputes and chargebacks operations to drive cardholder satisfaction and operational excellence.
Oversee BPO vendor relationships, performance metrics, and scalable process improvements.
Analyze data, implement technology, and ensure regulatory compliance across Reg E and payment network rules.
Marqeta is a modern card issuing platform that enables companies to build customized payment solutions. They embrace a Flex First culture with remote work options and offer competitive benefits.
Review Blueprints for accuracy in deal value, contract length, revenue schedule, and commissions.
Collaborate with sales and account teams to resolve discrepancies and update Blueprints.
Utilize AI and the Nova platform to optimize business processes and maintain 100% accuracy.
Power Digital is a tech-enabled growth firm at the intersection of marketing, consulting, and data intelligence, igniting revenue and brand recognition for leading and emerging companies worldwide. The company is a people-first firm that values diversity and believes its culture is key to success.
Manage all incoming payment disputes and chargebacks across platforms like Stripe, PayPal, and Authorize.net.
Lead, coach, and develop the disputes team, creating SOPs and improving workflows.
Analyze dispute trends, partner with departments to reduce preventable disputes, and track key metrics.
Circle of Greatness helps entrepreneurs and business leaders scale through coaching, events, sales systems, AI, and marketing strategies. The company fosters a collaborative, high-performance culture focused on excellence, integrity, and accountability.
Review merchant applications and assess eligibility to sell on the Polar platform.
Investigate fraud, payment risk signals, disputes, and chargebacks.
Partner with payment providers and internal teams to resolve compliance and account-related issues.
Polar is building the next standard for applied AI startups by creating a billing platform that combines billing and analytics to offer real-time customer and feature unit economics. They are a small, talented, and engineering-led team across Europe focused on shipping at high velocity to help startup founders scale their businesses.
Conduct customer research to identify, review, and validate contact information.
Support Collections-related projects through analysis, documentation, and progress tracking.
Help with Service Suspension and Reconnection activities.
We are a global data and technology company, powering opportunities for people and businesses around the world. We have an amazing team of 25,200 people in 32 countries and a people-first, inclusive culture.
Define and monitor key payment KPIs through automated reports and dashboards.
Analyze payment and user data to identify issues, trends, and opportunities for improvement.
Investigate payment performance, including failed transactions, decline reasons, and conversion patterns.
Zeely AI is an all-in-one AI marketing platform that helps small businesses and marketing teams grow faster through high-performing content and automation. The company has 200+ specialists, is US-focused, profitable, and backed by top international investors.
Investigate suspected fraud cases and determine appropriate outcomes based on evidence.
Analyze transaction patterns to identify fraud trends and emerging risks.
Support fund recovery efforts and collaborate with internal and external stakeholders.
Moniepoint Inc. is Africa's all-in-one financial platform, helping 20 million businesses and individuals. We are Nigeria's largest merchant acquirer, processing over $250 billion in digital payment transactions annually.
Investigate fraud attacks, quantify their impact, and present clear findings to drive prioritisation and response.
Build and maintain dashboards to monitor fraud trends, rule performance, and key operational metrics.
Work closely with fraud operations, data scientists, engineers, and product managers to translate insights into action.
Moniepoint is an all-in-one financial services platform for emerging markets, processing the majority of POS transactions in Nigeria. It is the second-fastest growing company in Africa with a culture of innovation, teamwork, and growth.
Investigate and resolve invoice-related queries with clear explanations and timely solutions.
Own client inquiries from initial investigation through final resolution, coordinating with internal teams as needed.
Analyze trends and identify process gaps to recommend data-driven improvements that strengthen customer success.
The company provides operational support for client inquiries and platform-related issues in a globally distributed environment. It is a small to medium-sized team focused on customer experience, continuous improvement, and collaboration across Finance, Product, and HR Operations.
Respond to merchant and customer inquiries across email, chat, and Slack.
Troubleshoot issues related to payments, payouts, subscriptions, checkout, and the merchant dashboard.
Investigate bugs, reproduce issues, and collaborate with Product and Engineering to drive resolutions.
Polar is building a billing and analytics platform for modern startups, offering built-in pricing and cost insights. They are a small, engineering-led team across Europe focused on high-velocity shipping.
Resolve escalated customer issues rooted in provider data or processes using CRM software.
Provide analysis and research into complex customer issues requiring in-depth data investigation.
Collaborate with operations, product, and development to recommend process improvements and technical solutions.
Fleetworthy provides a complete technology suite for fleet readiness, combining safety, compliance, toll management, and weigh station bypass solutions. Trusted by 75% of top North American fleets, they support millions of vehicles and are recognized for innovation and leadership.
Own daily reconciliation and exception handling across payment rails.
Monitor payment flows, resolve transaction issues, and drive operational incidents.
Build automation and AI-enabled workflows to scale operations.
Bastion provides regulated infrastructure for businesses to hold, move, and issue stablecoins. They are a startup with a fast-paced, AI-first culture, working across teams to build scalable payment operations.
Execute daily, weekly, and monthly reconciliations of transactional data across systems and banking partners.
Investigate and resolve transactional discrepancies and processing exceptions with internal teams and banking partners.
Own the Proof of Authorization (POA) process and provide customer support for ACH-related inquiries.
Dutchie is a technology company powering the cannabis industry's point-of-sale and payments. The company is scaling its ACH payments program with a collaborative, tech-forward culture.
Assist in building and analyzing user conversion funnels, identifying drop-off points and improvement opportunities.
Support A/B experiment evaluation by pulling data, validating cohort allocation, and calculating uplift metrics.
Build and maintain dashboards for key product metrics and respond to ad-hoc data requests from product teams.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 320 million people in 100+ countries, the company is devoted to building an inclusive crypto ecosystem to increase financial access worldwide.
Handle Level 2 escalations from support teams, resolving complex seller issues with data analysis in spreadsheets and internal tools.
Train and onboard sellers on platform features, proactively monitor for errors, and advocate for product improvements.
Maintain expert knowledge of seller tools, create documentation, and mentor Level 1 associates to reduce friction.
Max Retail is a cutting-edge technology platform that helps independent retailers sell excess inventory online. The company has a startup culture, emphasizing bias to action and strong documentation habits.
Lead risk-based audits across digital channels and payment products, ensuring alignment with the Internal Audit Plan.
Design and execute audit analytics and continuous monitoring routines to identify control failures and emerging risks.
Collaborate with cross-functional teams to strengthen governance, risk management, and internal controls.
Moniepoint is Africa's fastest-growing fintech, processing billions of Naira in transactions monthly and trusted by over 10 million business and individual accounts. The company is mission-driven to enable financial happiness for every African, everywhere, with a collaborative and high-performing environment that invests in innovation.
Monitor Retail and PAS interactions using Cresta-enabled scoring, manual validation, and live interaction reviews.
Analyze monitoring results, identify trends, and provide clear insights and recommendations to business partners.
Support quality standards through calibration sessions and contribute to continuous improvement efforts.
Oportun is a mission-driven financial services company that provides affordable credit and financial tools to underserved communities. With over $21.3 billion in credit provided, the company fosters a diverse, equitable, and inclusive culture.
Support the Creator Support Operations team by improving creator experience through data analysis and reporting.
Build dashboards, analyze trends, and document workflows to drive operational improvements.
Gain hands-on experience with analytics, automation, and AI tools in a fast-paced environment.
Statusphere is an influencer-marketing technology platform built for enterprise brands to make human-generated content scalable, measurable and brand-safe. With a collaborative and innovative culture, the company uses AI to automate and orchestrate large-scale creator programs for brands like Express, Parlux, Kendo Brands, and LG H&H.
Monitor marketplace activity to detect suspicious behaviors and prevent fraudulent transactions.
Analyze data to identify fraud patterns, emerging risks, and new attack vectors.
Investigate escalated cases and recommend actions based on risk assessment.
Eneba is building an open, safe and sustainable marketplace for gamers, supporting close to 20 million active users. The team is international and fast-scaling, with a focus on trust, safety, and collaboration.
Support the processes, reporting, and workflows that help Customer Success and Renewals teams operate efficiently.
Analyze customer trends and operational metrics to uncover insights that improve retention and renewals.
Collaborate with Customer Success, Sales, Finance, Product, and Support to drive business growth.
Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers. Founded in 2020, it powers compliance for over 4,000 organizations across 75 countries and has raised $31.8M from top investors.